Global Safety Response Operations Analyst

• Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements
• Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations
• Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
• Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage
• Conduct quality reviews and provide feedback to improve consistency across global teams
• Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements
• Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations
• Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed

• 5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations
• Experience working in incident response, law enforcement response, or escalations management
• Deep domain expertise in specialization area and familiarity with relevant legal, policy, and technical frameworks
• Track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
• Exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
• Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
• Thrive in ambiguous, high-autonomy environments and balance speed with diligence
• Comfortable with frequent context switching, managing multiple projects, and prioritizing impact

Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends