Global Safety Response Operations Analyst Job at OpenAI (San Francisco)

Global Security Operations Center Manager

The Global Security Operations Center (GSOC) Manager plays a vital role within t...

Location

United States , Santa Clara

Salary:

115000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor’s degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
High School diploma or equivalent with a minimum of seven (7) years of work experience in a Global Security Operations Center role
Minimum of five (5) years of experience in corporate security management or a similar role
Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
Demonstrated working knowledge of best-in-class security processes and practices
Effective oral and written interpersonal communication skills
Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms
Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology

Job Responsibility

Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
Develop and update operating procedures and guidance documents
Selection and placement of Analysts
professional development, implement positive as well as disciplinary action as appropriate
develop and implement performance improvement plans
Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences
Responsible for quality control of all GSOC products and reports

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Senior Manager, Maritime Cyber Safety Operations

The Senior Manager, Maritime Cyber Safety Operations is responsible for leading ...

Location

United States , Miami

Salary:

Not provided

Carnival Cruises

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Information Security, Business Informatics, Business administration
Minimum 3+ Years leading an IT/Cybersecurity Operations Environment
Desired to have one of or more of the following certificates: CISSP, GSLC, GSOC, GCTI, or CISM
Expertise in OT Cyber Operations Management, OT Network Design Concepts, and OT System Architecture Design Principles
Knowledge of maritime communication systems, bridge systems, propulsion and machinery management systems, power control systems, access control systems, and cargo management systems being a plus
Advanced problem-solving capabilities
Strong leadership to manage and mentor a global team
24/7 cybersecurity operations mindset
Ability to guide cross-functional teams
Subject matter expert (SME) capabilities

Job Responsibility

Implement and operate OT security monitoring, incident response, and threat detection for all OT cyber safety tools delivered across the global fleet
Establish and maintain SLAs that align with GCS Threat and Intel Operations metrics to measure KRIs and KPIs for OT cyber operations
Establish and manage a global service delivery model to monitor, respond to, and mitigate OT cybersecurity threats aligned with the NIST framework
Manage OT security operational processes, including stakeholder management, to ensure effective OT cyber safety alert resolution
Build and or maintain a comprehensive inventory of critical OT assets and ensure accurate risk ranking and vulnerability alerting against each asset
Develop and maintain effective support process for OT Cyber safety defense tools such as remote access, backup and recovery, removeable media scanners, anti-virus, patching, etc
Build, develop, and lead a global team of OT security analysts to maintain a high standard of operational support
Act as an escalation point for critical OT cybersecurity incidents, ensuring swift mitigation and communication with stakeholders
Maintain knowledge of and implement operational standards in line with industry regulations and guidelines (e.g., CLIA, BIMCO, IMO, MSC-FAL.1/Circ.3)
Provide strategic guidance to senior leadership and key stakeholders

What we offer

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays
Vacation Time
Sick Time
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Fulltime

Global Response Operations - Detection Analyst

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologie...

Location

United States , Menlo Park

Salary:

185220.00 - 207900.00 USD / Year

Regulatory Operations Analyst

At OpenAI, our User Operations team safeguards our products and users from legal...

Location

Ireland , Dublin

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

5+ years of experience in legal operations, regulatory compliance, or trust & safety especially in a global or high-growth tech environment
Deeply familiar with regulatory frameworks such as GDPR, CCPA, DMCA, EU AI Act, DSA/OSA
Have partnered with in-house counsel, DPOs, or external regulators on audits or escalations
Understand tiered support structures and have worked with vendor operations at scale
Bring a structured, systems-first mindset to operational governance and risk evaluation
Communicate clearly, empathetically, and effectively especially in writing responses to sensitive issues
Operate well in ambiguity and can manage multiple priorities simultaneously with speed and precision
Thrive in high-autonomy environments and hold a high bar for ownership and integrity

Job Responsibility

Handle and resolve complex user issues involving: Trust & Safety incidents
Regulatory, audit, or compliance inquiries and complaints
Intellectual property matters (e.g., copyright takedowns, ownership disputes)
AI governance and regulatory frameworks (e.g., EU AI Act, DSA/OSA)
Perform risk evaluations and investigations using internal tools, documentation, and third-party data
Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards
Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths
Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk
Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles
Contribute to vendor training and governance models, especially during transitions and ramp-up phases

Fulltime

Global public safety response lead

The Global Public Safety team's mission is to drive community safety, safeguard ...

Location

Taiwan , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

6+ years of relevant work experience, preferably within a law enforcement response operations role or a similar high-volume risk/legal operations role
2–4 years of direct people management experience
Minimum Bachelor’s degree
Advanced skills in SaaS platforms (specifically Salesforce and Jira) and Google Suite
Thorough understanding of data protection legislation and the handling of confidential information

Job Responsibility

Lead & develop a global team of QA analysts
Establish QA frameworks including playbooks, ticket selection methodologies, tracking systems, and automated dashboards
Ensure compliance with global PSRT policies and playbooks
Drive operational excellence by identifying process, policy, and technical gaps
Deliver stakeholder feedback and corrective action plans to PSRT Operations Managers
Establish objective performance benchmarks and balanced scorecards
Deliver individual and team training based on QA findings

Fulltime

Protective Intelligence Analyst

The Protective Intelligence Analyst is responsible for supporting the executive ...

Location

United States , Austin

Salary:

95000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

A minimum of 3 years of recent protective intelligence experience supporting executive protection teams and principals, or 5+ years of equivalent military, law enforcement, or intelligence experience.
Bachelor’s degree in Intelligence Studies, International Relations, Homeland Security, or related field (or equivalent operational experience).
Formal Intelligence Training certification (Military, Government, Association, or Private Sector) required.
Advanced training in threat assessment, travel risk management, or protective intelligence preferred.
Skilled in open-source (OSINT) and social media research, threat monitoring, and incident verification.
Experience producing protective intelligence products—threat assessments, travel risk reports, route/residence assessments, and pre-travel advisories.
Ability to collect, vet, and analyze information using the intelligence cycle to create accurate, actionable, bias-mitigated reporting.
Strong understanding of global security, geopolitical risks, terrorism, crime, and crisis response as they relate to executive travel and operations.
Proven ability to support EP operations in real time, providing clear, concise, and timely threat updates to decision-makers.
Proficiency in Microsoft Office Suite and familiarity with protective intelligence platforms (e.g., Factal, Dataminr, Babel Street, LifeRaft, Echosec).

Job Responsibility

Threat Monitoring & Early Warning: Continuously monitor open sources, social media platforms, dark web, and client-specific intelligence tools for threats or hostile surveillance activity directed at principals, their families, residences, travel plans, or affiliated events.
Protective Research & Threat Analysis: Conduct in-depth research and analysis on persons of interest (POIs), hostile actors, and groups with the intent or capability to target principals. Assess motivations, capability, opportunity, and intent to identify potential attack indicators.
Travel Risk Intelligence: Provide proactive intelligence support to executive protection teams during domestic and international travel, including country risk assessments, route reconnaissance, hotel and venue security reviews, and incident monitoring during trips. Deliver timely updates to traveling principals and EP teams.
Protective Operations Support: Deliver actionable, real-time intelligence to EP teams in support of principal movements, protective advances, route planning, and residence/event security. Maintain constant threat environment awareness and communicate relevant changes.
Geopolitical & Environmental Risk Tracking: Monitor global and regional security issues, including terrorism, political unrest, crime trends, natural disasters, and health risks—that could affect principals’ safety during travel or at residences/events.
Actionable Reporting & Products: Produce timely, clear, and actionable intelligence products including: Threat assessments (strategic and tactical), Travel risk assessments (pre-trip and in-trip updates), Situation reports (SITREPs) and incident summaries, Route and location assessments (residences, hotels, venues, offices)
Threat Mitigation Recommendations: Provide practical, proportionate recommendations to EP teams on how to mitigate identified threats, risks, and vulnerabilities. Offer clear triggers and indicators for escalation or operational adjustments.
Database & Knowledge Management: Maintain a structured, cross-referenced database of threats, POIs, incidents, and lessons learned to support future operations and ensure continuity of protective intelligence programs.
Confidentiality & Security: Safeguard sensitive client information, personal identifiers, and operational details at all times, adhering to strict confidentiality and need-to-know principles.
Operational Integration: Serve as the intelligence liaison to executive protection, event security, and corporate security teams, ensuring protective intelligence is integrated into all protective operations.

What we offer

Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Compliance analyst

The Global Public Safety team's mission is to drive community safety, safeguard ...

Location

Taiwan , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

2+ years of relevant work experience, with an articulated interest in privacy and/or public safety
Minimum Bachelor's degree (in Technology, Risk Management, or Business is a plus)
Basic understanding of handling confidential information and an appreciation for data protection
Skilled in various computer systems and software, including Salesforce, Jira, and Google Suite
Ability to clearly respond to policy questions, document findings both in writing and through thorough record keeping

Job Responsibility

Quality Review: Evaluate and review law enforcement data requests to ensure responses are consistent with internal policy and processes
Operational Accuracy: Execute quality assurance checks on work performed by the broader global PSRT team, identifying discrepancies in legal process validation, contact authentication, data investigations and suspected offender management
Challenge Resolution: Analyze and problem solve for issues identified during the quality assurance process, including escalating to a team lead for review, suggesting corrective actions in both agent performance, internal processes and solutions at scale
Reporting & Documentation: Utilize internal tools to track QA findings and contribute to dashboards that provide agent performance feedback
Process Support: Under supervision, collaborate with cross-functional teams to identify improvements to standards and processes within the Public Safety Response Team

Fulltime

New

Trusty & Safety Analyst

The Trust and Safety (T&S) specialist role is a critical front-line position at ...

Location

Canada

Salary:

60000.00 - 100000.00 CAD / Year

Bird Canada

Expiration Date

Until further notice

Requirements

At least 2 years of prior professional experience conducting investigations and handling urgent, high-priority issues, such as accidents, safety concerns, critical incidents, and insurance claims
Exceptional problem-solving skills, ability to exercise decisive judgment, and apply creative solutions to complex issues
Strong written and verbal communication skills, including stakeholder management, and the ability to build effective internal and external relationships
High adaptability, comfort in a fast-paced environment, and a customer-oriented mindset
Strong analytical and investigative skills, including the ability to find information, recognize trends, and persistently get to the bottom of a situation
Excellent organizational skills, ability to work independently, multitask, triage escalations appropriately, and own projects from start to finish
Proficiency with Google Suite

Job Responsibility

Manage and prioritize the handling of global escalated support tickets, safety incidents, and related insurance claims
Draft professional written follow-up communication for unique events
Conduct thorough investigations, utilizing all accessible information, to gather facts, analyze root causes, and determine appropriate courses of action for safety concerns
Serve as the primary POC for key internal departments (Legal, Finance, Product, etc.) and external stakeholders (police, insurance companies)
Facilitate collaborative efforts to ensure an effective response to escalations
Develop, implement, and refine SOPs and complex workflows to improve operational efficiency and provide best-in-class support, which includes flagging issues and providing feedback to external customer support agents

What we offer

Plenty of time off to relax and recharge, plus a wellness resource to help you wind down
A work-from-home stipend
An employer-paid healthcare package
Bird ride credits

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Global Safety Response Operations Analyst

Job Description

Job Responsibility

Requirements

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