Global Safety Response Operations Analyst Job at OpenAI (San Francisco)

New

Global Security Operations Center Manager

The Global Security Operations Center (GSOC) Manager plays a vital role within t...

Location

United States , Santa Clara

Salary:

115000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor’s degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
High School diploma or equivalent with a minimum of seven (7) years of work experience in a Global Security Operations Center role
Minimum of five (5) years of experience in corporate security management or a similar role
Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
Demonstrated working knowledge of best-in-class security processes and practices
Effective oral and written interpersonal communication skills
Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms
Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology

Job Responsibility

Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
Develop and update operating procedures and guidance documents
Selection and placement of Analysts
professional development, implement positive as well as disciplinary action as appropriate
develop and implement performance improvement plans
Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences
Responsible for quality control of all GSOC products and reports

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Senior Manager, Maritime Cyber Safety Operations

The Senior Manager, Maritime Cyber Safety Operations is responsible for leading ...

Location

United States , Miami

Salary:

Not provided

Carnival Cruises

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Information Security, Business Informatics, Business administration
Minimum 3+ Years leading an IT/Cybersecurity Operations Environment
Desired to have one of or more of the following certificates: CISSP, GSLC, GSOC, GCTI, or CISM
Expertise in OT Cyber Operations Management, OT Network Design Concepts, and OT System Architecture Design Principles
Knowledge of maritime communication systems, bridge systems, propulsion and machinery management systems, power control systems, access control systems, and cargo management systems being a plus
Advanced problem-solving capabilities
Strong leadership to manage and mentor a global team
24/7 cybersecurity operations mindset
Ability to guide cross-functional teams
Subject matter expert (SME) capabilities

Job Responsibility

Implement and operate OT security monitoring, incident response, and threat detection for all OT cyber safety tools delivered across the global fleet
Establish and maintain SLAs that align with GCS Threat and Intel Operations metrics to measure KRIs and KPIs for OT cyber operations
Establish and manage a global service delivery model to monitor, respond to, and mitigate OT cybersecurity threats aligned with the NIST framework
Manage OT security operational processes, including stakeholder management, to ensure effective OT cyber safety alert resolution
Build and or maintain a comprehensive inventory of critical OT assets and ensure accurate risk ranking and vulnerability alerting against each asset
Develop and maintain effective support process for OT Cyber safety defense tools such as remote access, backup and recovery, removeable media scanners, anti-virus, patching, etc
Build, develop, and lead a global team of OT security analysts to maintain a high standard of operational support
Act as an escalation point for critical OT cybersecurity incidents, ensuring swift mitigation and communication with stakeholders
Maintain knowledge of and implement operational standards in line with industry regulations and guidelines (e.g., CLIA, BIMCO, IMO, MSC-FAL.1/Circ.3)
Provide strategic guidance to senior leadership and key stakeholders

What we offer

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays
Vacation Time
Sick Time
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Fulltime

New

Regulatory Operations Analyst

At OpenAI, our User Operations team safeguards our products and users from legal...

Location

Ireland , Dublin

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

5+ years of experience in legal operations, regulatory compliance, or trust & safety especially in a global or high-growth tech environment
Deeply familiar with regulatory frameworks such as GDPR, CCPA, DMCA, EU AI Act, DSA/OSA
Have partnered with in-house counsel, DPOs, or external regulators on audits or escalations
Understand tiered support structures and have worked with vendor operations at scale
Bring a structured, systems-first mindset to operational governance and risk evaluation
Communicate clearly, empathetically, and effectively especially in writing responses to sensitive issues
Operate well in ambiguity and can manage multiple priorities simultaneously with speed and precision
Thrive in high-autonomy environments and hold a high bar for ownership and integrity

Job Responsibility

Handle and resolve complex user issues involving: Trust & Safety incidents
Regulatory, audit, or compliance inquiries and complaints
Intellectual property matters (e.g., copyright takedowns, ownership disputes)
AI governance and regulatory frameworks (e.g., EU AI Act, DSA/OSA)
Perform risk evaluations and investigations using internal tools, documentation, and third-party data
Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards
Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths
Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk
Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles
Contribute to vendor training and governance models, especially during transitions and ramp-up phases

Fulltime

New

Mid-Level Global Security Intelligence Analyst

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Mesa, Arizona; Virtual

Salary:

96050.00 - 129950.00 USD / Year

Boeing

Expiration Date

February 23, 2026

Requirements

3+ years of experience and or education in at least one of the following: corporate security
geopolitical instability
intelligence analysis
issue-based activism
political violence
protective intelligence
terrorism
and/or travel safety
3+ years of experience with the intelligence cycle, as well as analytic tradecraft and methodology
3+ years of experience with the production and delivery of written and verbal briefings

Job Responsibility

Author strategic intelligence deliverables and assessments designed to frame geopolitical and security developments in the context of potential impact to Boeing personnel, assets, and business operations
Support developments of interest may relate to criminal activity, geopolitical instability, issue-based activism, political violence, or terrorism
Support the maintenance of priority intelligence requirements, intended to more effectively tailor open-source monitoring to developments of specific interest to Boeing
Adhere to an established writing standard, style guide, and standard operating procedures
conduct detailed reviews of intelligence deliverables authored by other analysts, to ensure adherence to these expectations
Brief senior decision-makers within Boeing on global trends and events, with a specific focus on any potential destabilization to the business operating landscape
Collaborate closely with the Global Security Operations Center (GSOC) Watch Operations Team, which provides 24/7/365 incident awareness and crisis management services to Boeing’s global enterprise
Collaborate closely with the Computer Incident Response Team’s Intelligence Unit, which identifies and mitigates threats to the company’s digital assets and provides situational awareness of the cyber threat landscape
Provide analytic support and expertise to Boeing’s Chief Security Officer and other business partners, including but not limited to: Executive Flight Operations
Global Security Activity

What we offer

Competitive base pay and variable compensation opportunities
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Programs that provide for both paid and unpaid time away from work
Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits

Fulltime

!

Protective Intelligence Analyst

The Protective Intelligence Analyst is responsible for supporting the executive ...

Location

United States , Austin

Salary:

95000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

A minimum of 3 years of recent protective intelligence experience supporting executive protection teams and principals, or 5+ years of equivalent military, law enforcement, or intelligence experience.
Bachelor’s degree in Intelligence Studies, International Relations, Homeland Security, or related field (or equivalent operational experience).
Formal Intelligence Training certification (Military, Government, Association, or Private Sector) required.
Advanced training in threat assessment, travel risk management, or protective intelligence preferred.
Skilled in open-source (OSINT) and social media research, threat monitoring, and incident verification.
Experience producing protective intelligence products—threat assessments, travel risk reports, route/residence assessments, and pre-travel advisories.
Ability to collect, vet, and analyze information using the intelligence cycle to create accurate, actionable, bias-mitigated reporting.
Strong understanding of global security, geopolitical risks, terrorism, crime, and crisis response as they relate to executive travel and operations.
Proven ability to support EP operations in real time, providing clear, concise, and timely threat updates to decision-makers.
Proficiency in Microsoft Office Suite and familiarity with protective intelligence platforms (e.g., Factal, Dataminr, Babel Street, LifeRaft, Echosec).

Job Responsibility

Threat Monitoring & Early Warning: Continuously monitor open sources, social media platforms, dark web, and client-specific intelligence tools for threats or hostile surveillance activity directed at principals, their families, residences, travel plans, or affiliated events.
Protective Research & Threat Analysis: Conduct in-depth research and analysis on persons of interest (POIs), hostile actors, and groups with the intent or capability to target principals. Assess motivations, capability, opportunity, and intent to identify potential attack indicators.
Travel Risk Intelligence: Provide proactive intelligence support to executive protection teams during domestic and international travel, including country risk assessments, route reconnaissance, hotel and venue security reviews, and incident monitoring during trips. Deliver timely updates to traveling principals and EP teams.
Protective Operations Support: Deliver actionable, real-time intelligence to EP teams in support of principal movements, protective advances, route planning, and residence/event security. Maintain constant threat environment awareness and communicate relevant changes.
Geopolitical & Environmental Risk Tracking: Monitor global and regional security issues, including terrorism, political unrest, crime trends, natural disasters, and health risks—that could affect principals’ safety during travel or at residences/events.
Actionable Reporting & Products: Produce timely, clear, and actionable intelligence products including: Threat assessments (strategic and tactical), Travel risk assessments (pre-trip and in-trip updates), Situation reports (SITREPs) and incident summaries, Route and location assessments (residences, hotels, venues, offices)
Threat Mitigation Recommendations: Provide practical, proportionate recommendations to EP teams on how to mitigate identified threats, risks, and vulnerabilities. Offer clear triggers and indicators for escalation or operational adjustments.
Database & Knowledge Management: Maintain a structured, cross-referenced database of threats, POIs, incidents, and lessons learned to support future operations and ensure continuity of protective intelligence programs.
Confidentiality & Security: Safeguard sensitive client information, personal identifiers, and operational details at all times, adhering to strict confidentiality and need-to-know principles.
Operational Integration: Serve as the intelligence liaison to executive protection, event security, and corporate security teams, ensuring protective intelligence is integrated into all protective operations.

What we offer

Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

New

Associate Analyst (Level 2) CDC Analyst

As Associate Analyst (Level 2) CDC Analyst in Bengaluru, you’ll support the moni...

Location

India , Bangalore

Salary:

Not provided

Randstad

Expiration Date

March 27, 2026

Requirements

Foundational knowledge of security concepts and threat types
Experience with or exposure to SIEM and EDR tools (e.g., Microsoft Sentinel, Defender)
Ability to follow structured response workflows and collaborate effectively within a team
Strong written communication and attention to detail
Demonstrated willingness to learn and develop in a fast-paced cyber operations environment

Job Responsibility

Foster Safety Leadership and contribute to an inclusive and high-performing team culture
Promote psychological safety, shift handover accuracy, sustainable shift practices, & safe to speak up culture
Take ownership of assigned alerts and demonstrate accountability in triage and documentation
Show initiative in learning and applying cyber defense knowledge
Support peer learning by sharing playbook improvements and learnings
Employ a growth-mindset approach to personal development
Monitor SIEM for security alerts and perform initial triage to assess severity and priority
Investigate alerts with guidance using CDC playbooks and escalate as required
Maintain accurate records of actions taken and support handover communication
Assist in continuous improvement activities, including playbook feedback and tuning

What we offer

Commitment to your ongoing development, including on the job opportunities and formal programs
Inclusive parental leave entitlements for both parents
Values led culture
Flexible work options
Generous annual leave, sick leave and casual leave
Cultural and religious leave with flexible public holiday opportunities
A competitive remuneration package featuring performance-based incentives with uncapped Employer Provident Fund

Fulltime

New

Travel & Expense Analyst

The Global Travel & Expense (T&E) Team is dedicated to providing exceptional tra...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience handling a role in a Shared Services/Contact Center/Call Handling environment
Experience in Microsoft Excel, Microsoft PowerPoint, Microsoft Word, SAP
Above average communication skills
Willingness to work hybrid on night shift

Job Responsibility

Process travel and expense related cases assigned through Siebel, prioritizing, and addressing requests based on nature, urgency, and impact. Monitor personal queues and aging cases
Answer and process phone inquiries and voicemails (CCA)
Follow established processes for timely case handling and issue resolution, including logging and documenting all inquiries in the case management tool, consulting knowledge resources, escalating cases as needed, and ensuring follow-through to resolution
Communicate with employees regarding discrepancies in their expense reports
Serve as the primary point of contact for employees and take responsibility for resolving queries
Ensure high-quality standards for all assigned tasks
Adhere to service level agreements (SLAs) for case management
Escalate cases to the Senior Analyst, Team Lead, or Transportation Services Supervisor when necessary
Suggest process improvements to drive operational efficiency, service excellence, and quality, speed, and safety
Maintain and update job aids, standard operating procedures, and the knowledge base

Fulltime

Supervisor, Service Recovery

Guide the Service Recovery team in delivering best-in-class support during our m...

Location

Canada

Salary:

82000.00 - 96000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments
Proven experience of incident management in a fast-paced environment
Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement
Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists
Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure
Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ
High analytical capability and comfort making decisions in ambiguous, evolving contexts
Strong operational judgement and the ability to balance risk mitigation with customer experience
A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments

Job Responsibility

Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management
Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making
Build a culture of accountability, clarity of expectations, and operational discipline across the team
Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols
Create and own monitoring metrics to ensure best-in-class community service
Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk
Serve on call as needed for incident response
Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making
Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation
Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Global Safety Response Operations Analyst

OpenAI

Location:
United States , San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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