Global Role Owner - Partner Success Manager

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Customer Advocacy Team focuses on segment growth varying from SMEC, Education, Digital Native and driving innovative solutions for CES to drive consumption in stage 4/5 We’re looking for an experienced Partner Success Manager - Role Owner & Community Leader to join the Customer Advocacy team and lead our Azure Success Manager Community and Landing workstream. This role will partner with the Small, Medium, Corporate (SMC) segment and will lead all aspects of community engagement for the newly created Partner Success Manager (PSM) role within SMC. This role requires extensive cross-functional collaboration across the Customer Success Unit (CSU), Account Team Units (ATU), Specialist Team Units (STU), Small-Medium-Corporate (SMC), and Global Partner Success (GPS) and will own the responsibility of bringing this group together across forums and events to drive role excellence, best practice sharing, community engagement, and leadership connections to support accelerated PSM onboarding ramp and prepare the PSM for initial and ongoing partner engagements. The Partner Success Manager - Community Leader role is a crucial role to support our strategic Cloud Solution Provider (CSP) partners adoption of deployment and growth best practices. PSMs will work closely with internal Microsoft team members to guide CSP partners consumption maturity, scaling execution through partner of customer deployment and growth motions aligned to Stages 4 and 5 of the Microsoft Customer Engagement Methodology (MCEM). Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond