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Global Revenue Operations Analyst

Australia, Sydney · Job Posted February 18, 2026
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Job Description

As a Global Revenue Operations Analyst, you will own the analytics, segmentation, systems, and operating rhythm that drives retention, expansion, and account growth across all regions. You’ll connect the dots between Customer Success, Account Management, Sales, Enablement, and Product Marketing to turn insights into programs that grow lifetime value.

Job Responsibility

  • Design and maintain post-sales territory and account coverage models balancing revenue, opportunity potential, and capacity
  • Lead global account segmentation by ARR band, growth potential, industry vertical, and health score
  • Partner with Regional GMs and Account Management leadership to ensure territories reflect strategic industry priorities
  • Identify untapped opportunities and partner with Sales and CS leadership to operationalise playbooks to capture them
  • Model account potential and surface whitespace opportunities within existing accounts
  • Establish standard account planning frameworks—capturing current footprint, whitespace, key stakeholders, expansion opportunities, and risk signals
  • Build visibility into global account hierarchies, consolidations, and parent/child entity relationships in Salesforce
  • Partner with Enablement to train CSMs and AMs on best-practice account planning and execution
  • Lead analysis of churn causes and renewal risk drivers
  • collaborate with CS on proactive mitigation programs
  • Track renewal pipeline health and coverage, ensuring accurate forecast calls and process consistency globally
  • Build reporting on renewal velocity, slippage, and recovery performance
  • Develop frameworks for cross-sell and upsell motions with Product Marketing and Sales
  • define signals, triggers, and campaign integrations
  • Partner with Enablement and CS to launch and measure industry-specific growth initiatives (e.g., vertical playbooks or product adoption campaigns)
  • Monitor expansion pipeline creation, velocity, and conversion rates to target
  • Define the post-sales operating cadence (renewal forecasting, expansion pipeline reviews, account planning cycles)
  • Own tooling optimisation and post sales adoption across global CS, AM, and Sales teams in the existing tech stack including Gainsight, Salesforce, Gong, and Clari—driving integration, data quality and automation
  • Work closely with Enablement to embed data-driven insights into training, onboarding, and playbooks
  • Partner with Product Marketing on industry segmentation, customer stories, and adoption analytics
  • Collaborate with Finance on renewal and expansion forecasting accuracy and ARR reconciliation

Requirements

  • 5–8+ years in Revenue Operations, Customer Success Operations, or Sales Strategy within a B2B SaaS organisation
  • Experience owning territory design, segmentation, and coverage models for post-sales or account management teams
  • Proven success improving retention, expansion, and whitespace penetration through data-led programs
  • Hands-on expertise with Salesforce, Gainsight, Clari, Gong, and BI platforms such as Tableau, Power BI, or Looker
  • Strong analytical, systems, and storytelling skills
  • able to influence GTM leaders and executives with insights

What we offer

  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt! global offsite
  • Table tennis, board games, gym sessions, book club, and pet-friendly offices
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