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Global Retail Training Manager Content Creator

United Kingdom, London · Job Posted March 13, 2026
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Job Description

A 6-month role responsible for leading the creation and execution of premium, on-brand, and engaging content that empowers global retail teams and drives sales performance. The role involves designing, elevating, and implementing training for the Monica Vinader experience and coordinating the annual global training summit.

Job Responsibility

  • Design and develop high-quality digital training content for new product launches
  • Produce digital content for operational processes
  • Design and develop new training modules for customer service and customer engagement
  • Maintain and update training content across digital platforms
  • Collaborate with Retail Excellence Consultant and stakeholders
  • Spend time in stores to understand learner's journey and support training
  • Use engagement data and feedback to improve content
  • Lead coordination and execution of annual global training summit

Requirements

  • Communicates effectively both verbally and in writing
  • Collaborates and builds consensus
  • Strong workflow management and prioritization
  • Dives deep into data and facts
  • Focuses on delivering the best business outcome
  • Delivers results with high standards
  • Embraces change and manages ambiguity
  • Applies knowledge with commercial impact
  • Articulate in approach
  • Strong attention to detail
  • Hands-on, solutions-focused, and entrepreneurial
  • Collaborates openly with humility, honesty, and humour
  • Embraces learning, teaching, and personal growth
  • Resilient, adaptable, and self-motivated
  • Speaks up when unsure and acts fast
  • Ability to document authorisation to work in the United Kingdom

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