Global Retail Strategy & Excellence Lead

• Refine and evolve Resmed’s existing global retail framework to ensure it works effectively across markets and store formats
• Partner closely with eCommerce, Revenue, Operations, and Product teams to ensure a seamless omnichannel experience for customers
• Define global retail KPIs and success metrics to measure and report performance
• Continuously capture market feedback and insights to evolve guidelines and frameworks over time
• Drive the evolution of the in-store experience — from physical environment and merchandising to in-store customer journey design
• Lead global visual merchandising standards and execution principles to ensure consistency and impact across markets
• Develop and implement a scalable staff training framework focused on elevating in-store engagement and selling effectiveness
• Pilot new retail formats, technologies, and experience concepts to inspire market execution and innovation
• Collaborate with internal creative, product, and digital teams to bring the brand story to life in-store
• Work with regional and local teams to ensure effective rollout of retail initiatives and frameworks
• Manage relationships with external design, production, and retail experience agencies to ensure high-quality delivery, on-brand execution, and budget management
• Build strong cross-functional and cross-market relationships to ensure alignment and shared accountability for retail success

• Bachelor’s degree in Marketing, Business, or a related field
• 8–10 years’ experience in retail marketing, retail operations, or consumer/shopper marketing
• Proven experience in designing and executing retail experience strategies across multiple markets
• Strong creative sensibility and understanding of retail design, visual merchandising, and consumer experience
• Experience developing staff training programs or capability frameworks for retail or consumer-facing teams
• Excellent stakeholder management and cross-functional collaboration skills
• Comfortable operating in a matrixed global environment and influencing without direct authority
• Experience in consumer technology, healthcare, or premium consumer brands preferred
• A self-starter who combines strategic thinking with hands-on delivery

Experience in consumer technology, healthcare, or premium consumer brands preferred