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We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. We are seeking an experienced Global Rental Operations Consultant to join our team!
Job Responsibility
Act as main contact for customer, member, and partner inquiries
Manage communications (inbound/outbound) and provide updates
Own cases from start to resolution with cross-team collaboration
Document all interactions and resolutions properly
Manage guest relocations due to overbooking or disruptions
Arrange alternative accommodations and rebookings
Apply compensation per guidelines and track recovery costs
Ensure service continuity and customer satisfaction