Global Rental Operations Consultant

• Act as main contact for customer, member, and partner inquiries
• Manage communications (inbound/outbound) and provide updates
• Own cases from start to resolution with cross-team collaboration
• Document all interactions and resolutions properly
• Manage guest relocations due to overbooking or disruptions
• Arrange alternative accommodations and rebookings
• Apply compensation per guidelines and track recovery costs
• Ensure service continuity and customer satisfaction
• Investigate complex issues (reservation, payment, system)
• Identify root causes and recommend solutions
• Coordinate with teams for resolution and trend identification
• Ensure compliance with rates, promotions, and channel rules
• Identify and escalate discrepancies in pricing or availability
• Work with inventory/yield teams to resolve issues
• Report mismatches affecting bookings and operations
• Handle payment, refund, and revenue-share inquiries
• Investigate discrepancies and coordinate with accounting
• Track and update cases through resolution
• Ensure compliance with PCI/PII/data privacy standards
• Maintain accurate documentation for audit readiness

• High School Diploma or equivalent required
• Bachelor’s degree preferred
• Experience working within reservation, travel, hospitality, vacation ownership, or customer support operations
• Experience navigating reservation systems and related operational platforms
• Strong customer service, communication, and de-escalation skills
• Ability to research issues, coordinate resolution, and manage cases across multiple systems
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced, queue-driven environment
• Intermediate proficiency with Microsoft Office (Outlook, Excel, Word, Teams)

Bachelor’s degree preferred

• Career advancement and training opportunities
• Rewards & Recognition
• Competitive Health insurance with Dental Coverage
• Discounted hotel and resort stay at Wyndham properties
• E learning Courses
• A fun and fantastic work environment that includes exciting activities and Events
• Occupational Health and Safety Compliant Workplace
• Shuttle Services