Global Quality Calibration Specialist III

• Perform targeted reviews in order to isolate, label, and store highly effective behavior examples
• Review and provide recommendations for improvements to quality program standards
• Conduct group calibrations requiring subject matter expertise and attention to detail
• Contributes to overall team effort by accomplishing individual tasks to completion
• Maintain focus on data integrity and producing work of the highest quality
• Work with stakeholders across Global Quality and Regional CommOps team
• Identify and promote continuous improvement opportunities in training, process, and policies
• Collaborate seamlessly with diverse teams/ functions to ensure optimal customer interaction outcomes
• Confidently navigate and resolve ambiguity using critical thinking, a customer centric mindset and effective problem solving

• More than 6 months of experience in one of the following: service quality assurance, compliance, banking, insurance, fraud, consulting or regulated area
• Experience with Google Suite
• Experience presenting information and facilitating meetings
• English business proficiency required
• Minimum of 1 year of experience in Quality within the company environment (mandatory)
• Prior experience in service, retail, or customer support for a high-volume, high-visibility organization
• Exceptional written and verbal communication skills for conducting calibrations and collaborating cross-functionally
• Ability to manage stakeholders and build consensus across cross-functional teams (e.g., CommOps, Product, Training)
• Demonstrated experience in identifying and presenting observed trends to drive process improvement and policy changes
• Proven ability to demonstrate a high degree of self-management and thrive in ambiguous environments
• Proven ability to work in a highly detail-oriented environment, demonstrating a strong focus on data integrity
• Confident in presenting findings and recommendations to leadership and diverse stakeholder groups

Spanish language proficiency is a plus

• Eligible to participate in Uber's bonus program
• Eligible for various benefits (details at provided link)