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As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
Job Responsibility:
Execute projects for product development/improvement, product quality, and customer support
Establishes and maintains lines of communication with HW engineering and SW development on design, reliability, to solve product issues and production problems
Ensure suppliers’ quality performance for consistent and reliable products
Conduct design reviews with cross-functional teams and stakeholders to establish requirements and assure proper resourcing for tool installs, field upgrades. Contribute to design reviews to resolve hardware escalations
Generate and release installation, maintenance, and upgrade procedures for new and existing hardware
Involve in customer installation and training programs
GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Requirements:
Minimum of 12 years of related experience with a Bachelor’s degree