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Global Product Support Engineer 5

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Lam Research

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Location:
United States , Tualatin

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

Job Responsibility:

  • Execute projects for product development/improvement, product quality, and customer support
  • Establishes and maintains lines of communication with HW engineering and SW development on design, reliability, to solve product issues and production problems
  • Ensure suppliers’ quality performance for consistent and reliable products
  • Conduct design reviews with cross-functional teams and stakeholders to establish requirements and assure proper resourcing for tool installs, field upgrades. Contribute to design reviews to resolve hardware escalations
  • Generate and release installation, maintenance, and upgrade procedures for new and existing hardware
  • Involve in customer installation and training programs
  • GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems

Requirements:

  • Minimum of 12 years of related experience with a Bachelor’s degree
  • or 8 years and a Master’s degree
  • or a PhD with 5 years experience
  • or equivalent experience

Additional Information:

Job Posted:
March 25, 2026

Work Type:
On-site work
Job Link Share:

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