Global Product Support Engineer 5 Job at Lam Research (Tualatin)

Global Product Support Engineer 3

In the Global Products Group, we are dedicated to excellence in the design and e...

Location

United States , Tualatin

Salary:

Not provided

Lam Research

Expiration Date

Until further notice

Requirements

Minimum of 5 years of related experience in product or systems engineering with a bachelor’s degree in mechanical engineering, Electrical and Electronics Engineering or a related field
Minimum of 5 years of experience in electro-mechanical system design and manufacturing
systems engineering and integration
statistical methods for modeling, multivariate data sets
statistical process control (SPC)
Design of Experiments (DOE)
vacuum systems
and/or semiconductors
Excellent written/verbal communication, fluent in English, and strong presentation skills
Capable of structured problem solving (preferably using 8D methodology)

Job Responsibility

Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
Involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers

What we offer

comprehensive set of outstanding benefits

Fulltime

Corporate Credit Processing (Global CIF, Global ADMN IS, FOCUS) - Support Engineer

The Corporate Credit Processing Support Engineer role at NTT DATA involves provi...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5 years of IT experience with at least 3 years in Corporate Loan Origination / Collateral Management
Knowledge of Integro's Loan Origination System / Collateral Management platform is highly preferred
Able to understand the application design & workflow in a faster pace
Have knowledge in Unix/Linux, Oracle, Weblogic, Java J2EE, DevOps, Windows, Business Object and able to understand and communicate in the technical discussion with developers

Job Responsibility

Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF, Global ADMIN IS, FOCUS systems in bank
Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables
Support diverse jurisdictions comprising of SG, MY, CN, International, BOS
Fine tune applications and systems for high performance and higher volume throughput
Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met
Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards
Respond on time to the queries raised by various business units
Provide timely updates regarding production status and progress of issue resolution
Perform impact analysis of enhancements/projects that will impact supported systems
Participate in Disaster Recovery and Business Continuity exercises

Fulltime

Global Support Engineer - HMI

The Customer Support Organization is responsible for the installation, qualifica...

Location

United States , San Jose

Salary:

103125.00 - 154688.00 USD / Year

ASML

Expiration Date

Until further notice

Requirements

Bachelors degree in a technical field
Minimum 5 years’ relevant work experience
Minimum 3 years experience diagnosing and troubleshooting HMI or similar capital equipment
Minimum 2 years' experience with stakeholder management and partnering with cross functional teams

Job Responsibility

Research, diagnose, troubleshoot and solve Hardware and Software issues
Follow standard procedures to escalate unresolved Hardware and Software issues to designated internal stakeholders
Prepare accurate and timely reports and ensure proper recording and closure of all issues
Document tool issues, and develop the best-known-method(BKM) for troubleshooting cases
Share experiences to the team and contribute to the BKM system
Support Research & Development projects to improve system performance
Equipment installation based on manufacturing specification
Transfer new product knowledge to Field Service Engineers (1L and 2L)
Supporting on-site introduction of new model machines and/or new platforms to our local customer service team and customer engineers
Manage and support new upgrades or commercial options for new and existing HMI systems

What we offer

medical
dental
vision
basic life insurance
401k plan
eight (8) hours of vacation leave every month
(13) paid holidays throughout the calendar year

Fulltime

Global Support Engineer - Transfusion

Within the Strategic Business Unit, the role of the Global Support Engineer supp...

Location

United States , Norcross

Salary:

Not provided

werfen

Expiration Date

Until further notice

Requirements

Knowledgeable of HLA in transplant diagnostics is a must
Master's Degree with 3 or more years of experience with troubleshooting or B.S. with 5 or more years of experience
Strong computer skills
experience with software programs used for data analysis strongly desired
Lab background as a medical technologist and/or exposure to biology and immunology are a plus
Knowledge of Linux would be a plus
Demonstrate strategic thinking ability
Analytical mind with problem-solving aptitude
Strong communication skills (verbal and written)
Excellent organizational skills

Job Responsibility

Candidate must be able to assume a lead technical role in cross-functional product and software development teams and play an active roll in executing go-live readiness for product and software implementations as it relates to their functionalities
Generate, update, and manage technical documentation such as user manuals, release notes, implementation guides, and systems guides and work with Learning and Development to update internal and customer training material
Become a Subject Matter Expert and gain a technical understanding of current and new product applications
Train cross functional teams on technical product improvements and new product releases
Create user acceptance test scripts and provide detailed reports for software development projects
Lead collaborative efforts with internal stakeholders to tackle complex issues and oversee the progress of strategic projects
Responsible for resolving escalated issues for Transfusionproducts worldwide
Recommends product and system enhancements based on complaint data and product results
Develop technical bulletins and support technical training for our customer-facing teams
Collaborates with R&D, Marketing, Commercial Scientific Affairs and Sales to develop technical selling strategies and accompany them to customers' laboratories to provide technical assistance

Fulltime

Configuration Support Engineer

Are you a detail-oriented engineer looking to make a direct impact on real-world...

Location

United Kingdom , Hinckley

Salary:

24.00 - 26.00 GBP / Hour

Randstad

Expiration Date

August 29, 2026

Requirements

2 to 5 years of experience in an engineering support role
Experience within Off-Highway, Automotive, Aerospace, Rail, or a similar manufacturing domain is highly valued
Proficiency with PTC Creo (3D CAD software) and Teamcenter Engineering (data management system)
Proven ability to manage multiple priorities and navigate conflicting timelines using basic project management skills
Strong analytical thinking and a high level of accuracy and attention to detail
Excellent communication and collaboration skills, with a mindset geared toward working effectively within diverse, global teams
A relevant engineering degree is desirable, though equivalent hands-on experience will be highly considered

Job Responsibility

Manage Engineering Changes: Review engineering change data and documentation to ensure strict compliance with change management policies
Cross-Functional Collaboration: Communicate and coordinate design changes seamlessly with product development groups, sales, marketing, supply chain, and manufacturing operations
Documentation & Modeling: Prepare essential configuration documentation required to support product development and maintain master models
Process Improvement: Support machine product groups within corporate engineering systems and contribute to ongoing process improvement projects

Fulltime

Technical Support Engineer – Freeze Dryers

The Technical Support Engineer – Freeze Dryers is responsible for providing adva...

Location

United States , Stone Ridge

Salary:

89000.00 - 130000.00 USD / Year

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Degree or technical diploma in Mechanical, Electrical, Refrigeration, or related field
Equivalent technical experience considered
5+ years of experience in service or technical support of complex equipment
Strong experience with freeze dryer systems (highly preferred)
Background in refrigeration systems, vacuum systems, and process equipment
Advanced troubleshooting of: Refrigeration systems (compressors, cooling circuits)
Vacuum systems
Mechanical assemblies
Electrical systems and PLC controls
Ability to read and interpret: Electrical schematics

Job Responsibility

Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email, and digital tools
Diagnose complex mechanical, refrigeration, electrical, and control system issues
Support field service engineers during escalations and critical cases
Act as a primary escalation point for high-priority technical issues
Ensure timely resolution aligned with service response expectations
Support global installed base across multiple freeze dryer platforms
Collaborate with regional service teams to resolve customer issues efficiently
Provide guidance for installation, commissioning, maintenance, and repair activities
Ensure consistency in technical support standards across regions
Develop and maintain technical documentation, troubleshooting guides, and service bulletins

Fulltime

Magento Support Engineer

We are currently seeking a Magento Support Engineer (remote) to join our team in...

Location

Canada , Toronto

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years of Magento/Adobe Commerce support or development experience
5+ years of strong PHP, Magento 2 architecture knowledge, and API debugging skills
5+ years of experience with PWA Studio, GraphQL, caching layers, search configurations, and multi-site setups

Job Responsibility

Provide application support for Adobe Commerce (Magento)
Incident management
Bug resolution
Performance tuning
Environment monitoring
Support for integrations across global eCommerce operations
Troubleshoot Magento storefront, Admin, API, checkout, and order flow issues
Resolve module conflicts, theme rendering issues, indexing failures, and caching problems
Manage incidents, perform root-cause analysis, and apply patches or configuration fixes
Support Elasticsearch, Redis/Varnish caching, CDN configurations, and DB performance

Fulltime

Senior Scada Support Engineer (MICS)

We are currently seeking a Senior SCADA Support Engineer (MICS) to join our team...

Location

United States , Gray Court

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years of experience in SCADA systems (MICS preferred)
3+ years of experience with MS SQL databases
3+ years of experience in SCADA rollout and configuration
5+ years of experience in Incident, Change, and Problem Management (ITIL-aligned)
7+ years of experience in L1/L2 production support environments
5+ years of experience working with globally distributed teams

Job Responsibility

Provide L2 support for MICS SCADA incidents, service requests, and operational issues
Act as SPOC for Incident, Change, and Problem Management processes
Perform root cause analysis, troubleshooting, and issue resolution
Lead coordination across business users, global IT teams, rollout teams & development teams
Support SCADA rollout, configuration, validation, debugging, and stabilization activities
Gather, analyze, and document requirements for enhancements and change requests
Participate in and support test management, including defect tracking and validation
Drive execution of small orders and work packages within larger initiatives
Maintain documentation for risks, defects, and continuous improvement opportunities
Track and report license usage and system lifecycle information where applicable

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Global Product Support Engineer 5

Job Description

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