Global Product Support Engineer 3

• Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
• Involved in customer installation and training
• Provides support to customer/users where the product is highly technical or sophisticated in nature
• Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers

• Minimum of 5 years of related experience in product or systems engineering with a bachelor’s degree in mechanical engineering, Electrical and Electronics Engineering or a related field
• Minimum of 5 years of experience in electro-mechanical system design and manufacturing
• systems engineering and integration
• statistical methods for modeling, multivariate data sets
• statistical process control (SPC)
• Design of Experiments (DOE)
• vacuum systems
• and/or semiconductors
• Excellent written/verbal communication, fluent in English, and strong presentation skills
• Capable of structured problem solving (preferably using 8D methodology)
• Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers
• Service orientated and ability to work in a matrix environment

Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving

comprehensive set of outstanding benefits