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Vodafone Logo Vodafone · IT - Software Development

Global Product Manager SaaS & AI

Spain, Malaga · Job Posted March 18, 2026
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Job Description

Vodafone is scaling its leadership in SaaS and Managed Services by launching and operationalising Microsoft 365 Copilot and AI-powered professional and managed services. The Global Product Manager is responsible for shaping Vodafone’s next-generation SaaS and AI portfolio, growing our M365 base and accelerating momentum by delivering compliant, high-impact AI solutions for SME and Corporate customers. This role drives the strategy, development and operationalisation of Copilot and AI services, ensuring Vodafone remains at the forefront of AI innovation and managed service excellence

Job Responsibility

  • Define and own the vision, strategy, and roadmap for M365, Copilot and AI-powered managed & professional services, aligned to Vodafone’s growth objectives
  • Lead market analysis, customer research, and competitive benchmarking to identify opportunities and inform product direction
  • Set clear objectives and success metrics for M365, Copilot and AI services, ensuring alignment with business goals
  • Oversee the creation and maintenance of all PLCM artefacts (product canvas, investment canvas, PRDs, release notes, adoption playbooks)
  • Ensure robust documentation, version control, and timely stakeholder communication
  • Guide the junior product specialist in artefact management and best practices
  • Lead go-to-market planning, including SKU creation, pricing strategy, enablement collateral, and market readiness checklists
  • Oversee in-life management: monitor service KPIs (activation, adoption, SLA attainment, CSAT/NPS), analyse telemetry, and drive continuous improvement
  • Ensure commercial hygiene: pricing accuracy, promotion governance, and cost-to-serve/margin optimisation
  • Champion privacy-by-design, responsible AI, and regulatory adherence (GDPR, EU AI Act)
  • Lead risk assessments, coordinate with Legal/Compliance, and ensure audit readiness
  • Drive cross-functional alignment with Technology, Operations, GTM, Sales, Finance, and local markets (OpCos)
  • Manage relationships with Microsoft and ecosystem partners, ensuring successful integration, enablement, and release management
  • Mentor and develop the junior product specialist, fostering a high-performance team culture
  • Establish mechanisms to capture and analyse customer feedback from Sales, Care, and pre-sales
  • Translate insights into actionable backlog items and product enhancements
  • Lead adoption plays and customer success initiatives for M365, Copilot and AI services
  • Drive rapid experimentation (A/B testing, pilots) to validate new concepts and frameworks
  • Foster a culture of innovation, learning, and continuous improvement within the team

Requirements

  • Proven experience in product management with launching software / technology products for B2B / Enterprise
  • Deep understanding of M365, Copilot, AI productivity tools, Agentic AI and their integration into enterprise environments
  • Proven track record designing, launching, and scaling managed AI services (deployment, support, optimisation)
  • Strong technical acumen in cloud platforms (Azure, M365), API integration, and security
  • Knowledge of AI governance, compliance, privacy, and ethical principles
  • Commercially minded with proven ability to build a business case and create a P&L
  • Customer-centric design and Design Thinking expertise
  • Excellent cross-functional collaboration and stakeholder management skills
  • Experience in working with external partners in collaborative development
  • Experience taking AI features from concept to prototype to production and scaled adoption, with clear KPIs and measurable ROI
  • Strong leadership, mentoring, and communication skills
  • Strong analytical skills
  • Comfortable dealing with ambiguity in a fast-moving environment
  • Inquisitive and can-do mind-set
  • Degree (Upper second class or higher preferred) or equivalent practical experience in Tech/Telco/IT

Nice to have

  • Experience with Copilot Studio, Gemini Enterprise, or similar platforms
  • Exposure to agentic AI, autonomous workflows, and multi-agent orchestration
  • Familiarity with voice AI, natural language processing, and speech recognition
  • Experience curating and integrating third-party AI solutions
  • Understanding of marketplace and ecosystem strategy for AI services
  • Experience in managed service delivery models (SLAs, support frameworks, customer onboarding)
  • Certification in AI, cloud, or product management (e.g., Microsoft AI-900, Azure, Scrum)

What we offer

  • Hybrid work model
  • Bonus on top of the gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees and Family
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training
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