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Global Product Manager, SaaS & AI

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Vodafone

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Vodafone is building a trusted, compliant, and monetizable AI Agents ecosystem for SMEs and Corporate customers. The AI Product Manager owns the end-to-end strategy, design, governance, and in-life performance of agentic AI products, including voice agent delivered via Vodafone’s marketplace and managed services. You will drive agent supply (partner onboarding + curation) and customer adoption, ensuring agents are safe, compliant, high‑quality, and simple for SMEs to discover, buy, and scale. The role spans multi-agent architecture, platform integrations (e.g. Gemini Enterprise, Copilot Studio), lifecycle governance, security & privacy, and commercialization, ensuring our customers can confidently discover, purchase, and scale AI agents that drive real outcomes.

Job Responsibility:

  • Manage first‑ and third‑party AI agents, ensuring quality, safety, publishing standards and partner readiness
  • Own vision, strategy, roadmap, pricing, packaging, commercial models, revenue share and partner frameworks for AI Agents and AI‑powered SaaS, aligned to Vodafone growth priorities
  • Drive market analysis, customer research and competitive benchmarking to inform direction
  • Lead deployment, release and full lifecycle management of agents—onboarding, configuration, governance, updates and retirement
  • Monitor and optimise AI agent KPIs, defining standards for onboarding, catalogue rules, versioning, safe updates, rollback and EOL
  • Develop voice‑enabled agent solutions (call, chat, omnichannel)
  • Build pre‑built SME templates/workflows (e.g., appointment‑booking agent)
  • Oversee creation and maintenance of all PLCM artefacts (innovation canvases, PRDs, release notes, adoption guides)
  • Ensure robust documentation, version control and stakeholder communication
  • Guide junior product specialist on artefact best practices
  • Build business cases, pricing/packaging, adoption plans, partner agreements and ROI tracking for new AI products
  • Lead GTM planning: SKUs, pricing strategy, enablement content, readiness checklists
  • Manage in‑life KPIs (activation, adoption, SLA, CSAT/NPS), analyse telemetry and drive improvements
  • Ensure commercial hygiene: pricing accuracy, promotion governance, cost‑to‑serve and margin optimisation
  • Champion privacy‑by‑design, responsible AI, GDPR and EU AI Act adherence
  • Lead risk assessments, coordinate with Legal/Compliance, and ensure audit readiness
  • Drive marketplace contract formation and legal alignment with AI vendors (liabilities, conformity claims, SLAs)
  • Align cross‑functionally with Technology, Operations, GTM, Sales, Finance and local markets
  • Manage strategic AI and ecosystem partners to ensure high‑quality integration and enablement
  • Mentor and develop the junior product specialist
  • Build mechanisms to capture insights from Sales, Care, Presales
  • Convert feedback into backlog items and enhancements
  • Lead adoption plays and customer‑success initiatives for AI services
  • Foster innovation, experimentation and continuous improvement
  • Create frameworks, run A/B tests, POCs and pilots to validate desirability, feasibility, viability
  • Translate emerging trends into measurable roadmaps
  • Define intuitive CX/UI for agent discovery, trial, purchase and provisioning for SME customers and partners
  • Turn partner and customer feedback into actionable product requirements

Requirements:

  • Proven product management experience, ideally with AI Agents and/or Agent Marketplaces
  • Deep understanding of AI Agent frameworks (including agent-to-agent protocols), AI governance, and compliance
  • Strong technical acumen in cloud, API integration, identity/security, and observability
  • Expertise in customer-centric design and Design Thinking
  • Track record of leading innovation, rapid experimentation, and operationalizing new technologies
  • Commercial mindset with pricing, packaging, and business case development
  • Excellent cross-functional collaboration and stakeholder management
  • Ability to distil customer/partner feedback into clear PRDs and acceptance criteria
  • Experience taking AI features from concept, prototype, production, scaled adoption with KPIs and measurable ROI
  • Degree (Upper Second Class or higher preferred)
  • Product Management certification (e.g. AIPMM)
  • Relevant certifications preferred (Microsoft AI-900, AZ-900, PL-900
  • ITIL Foundation
  • Scrum Master/PSPO)

Nice to have:

  • Hands-on experience deploying agents and AI systems on Gemini Enterprise, Microsoft Copilot Studio, and/or ChatGPT Enterprise
  • Exposure to multi-agent orchestration frameworks, tool-use/function-calling, RAG, and model evaluation techniques
  • Familiarity with speech analytics, call quality monitoring, and voice biometric security
  • Experience with marketplace governance (listing policies, trust & safety, moderation) and partner programs
What we offer:
  • Yearly bonus: 10%
  • Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
  • Charity days: 5 days/year
  • Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
  • Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
  • Access to: private medical, private dental, free health assessments, share save scheme
  • Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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