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Vodafone Logo Vodafone · IT - Software Development

Global Product Manager, SaaS & AI

Spain, Madrid · Job Posted May 31, 2026
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Job Description

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. Vodafone is building a trusted, compliant, and monetizable AI Agents ecosystem for SMEs and Corporate customers. The AI Product Manager owns the end-to-end strategy, design, governance, and in-life performance of agentic AI products, including voice agent delivered via Vodafone's marketplace and managed services. You will drive agent supply (partner onboarding + curation) and customer adoption, ensuring agents are safe, compliant, high‑quality, and simple for SMEs to discover, buy, and scale.

Job Responsibility

  • Manage first‑ and third‑party AI agents, ensuring quality, safety, publishing standards and partner readiness
  • Own vision, strategy, roadmap, pricing, packaging, commercial models, revenue share and partner frameworks for AI Agents and AI‑powered SaaS, aligned to Vodafone growth priorities
  • Drive market analysis, customer research and competitive benchmarking to inform direction
  • Lead deployment, release and full lifecycle management of agents—onboarding, configuration, governance, updates and retirement
  • Monitor and optimise AI agent KPIs, defining standards for onboarding, catalogue rules, versioning, safe updates, rollback and EOL
  • Develop voice‑enabled agent solutions (call, chat, omnichannel)
  • Build pre‑built SME templates/workflows (e.g., appointment‑booking agent)
  • Oversee creation and maintenance of all PLCM artefacts (innovation canvases, PRDs, release notes, adoption guides)
  • Ensure robust documentation, version control and stakeholder communication
  • Guide junior product specialist on artefact best practices
  • Build business cases, pricing/packaging, adoption plans, partner agreements and ROI tracking for new AI products
  • Lead GTM planning: SKUs, pricing strategy, enablement content, readiness checklists
  • Manage in‑life KPIs (activation, adoption, SLA, CSAT/NPS), analyse telemetry and drive improvements
  • Ensure commercial hygiene: pricing accuracy, promotion governance, cost‑to‑serve and margin optimisation
  • Champion privacy‑by‑design, responsible AI, GDPR and EU AI Act adherence
  • Lead risk assessments, coordinate with Legal/Compliance, and ensure audit readiness
  • Drive marketplace contract formation and legal alignment with AI vendors (liabilities, conformity claims, SLAs)
  • Align cross‑functionally with Technology, Operations, GTM, Sales, Finance and local markets
  • Manage strategic AI and ecosystem partners to ensure high‑quality integration and enablement
  • Mentor and develop the junior product specialist
  • Build mechanisms to capture insights from Sales, Care, Presales
  • Convert feedback into backlog items and enhancements
  • Lead adoption plays and customer‑success initiatives for AI services
  • Foster innovation, experimentation and continuous improvement
  • Create frameworks, run A/B tests, POCs and pilots to validate desirability, feasibility, viability
  • Translate emerging trends into measurable roadmaps
  • Define intuitive CX/UI for agent discovery, trial, purchase and provisioning for SME customers and partners
  • Turn partner and customer feedback into actionable product requirements

Requirements

  • Proven product management experience, ideally with AI Agents and/or Agent Marketplaces
  • Deep understanding of AI Agent frameworks (including agent-to-agent protocols), AI governance, and compliance
  • Strong technical acumen in cloud, API integration, identity/security, and observability
  • Expertise in customer-centric design and Design Thinking
  • Track record of leading innovation, rapid experimentation, and operationalizing new technologies
  • Commercial mindset with pricing, packaging, and business case development
  • Excellent cross-functional collaboration and stakeholder management
  • Ability to distil customer/partner feedback into clear PRDs and acceptance criteria
  • Experience taking AI features from concept, prototype, production, scaled adoption with KPIs and measurable ROI
  • Degree (Upper Second Class or higher preferred)
  • Product Management certification (e.g. AIPMM)
  • Relevant certifications preferred (Microsoft AI-900, AZ-900, PL-900
  • ITIL Foundation
  • Scrum Master/PSPO)
  • Hands-on experience deploying agents and AI systems on Gemini Enterprise, Microsoft Copilot Studio, and/or ChatGPT Enterprise
  • Exposure to multi-agent orchestration frameworks, tool-use/function-calling, RAG, and model evaluation techniques
  • Familiarity with speech analytics, call quality monitoring, and voice biometric security
  • Experience with marketplace governance (listing policies, trust & safety, moderation) and partner programs

Nice to have

  • Hands-on experience deploying agents and AI systems on Gemini Enterprise, Microsoft Copilot Studio, and/or ChatGPT Enterprise
  • Exposure to multi-agent orchestration frameworks, tool-use/function-calling, RAG, and model evaluation techniques
  • Familiarity with speech analytics, call quality monitoring, and voice biometric security
  • Experience with marketplace governance (listing policies, trust & safety, moderation) and partner programs

What we offer

  • Hybrid work model
  • Bonus on top of the gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees and Family
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training
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