Global Product Manager - Operational Resilience Lead, Core Domestic Payments, Citi

Citi

Location:
United Kingdom, London

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This critical leadership role will spearhead the Operational Resilience strategy for Global Domestic Core Payments. The SVP will be responsible for ensuring the resilience and stability of our global core payments processes and platforms.

Job Responsibility:

Set the global standard and drive the implementation of the global operational resilience strategy for core payments, aligning with regulatory requirements and industry best practices
Oversee the execution of operational resilience programs, ensuring effective governance and control mechanisms are in place
Partner with local Product, Operations and Technology teams to conduct impact assessments, identify critical business services, define impact tolerances, feed into scenario testing and vulnerability identification efforts, and develop remediation plans
Oversee the allocation of resources to support operational resilience activities across different product lines and jurisdictions
Communicate effectively with senior stakeholders, providing regular updates on the status of initiatives pertaining to the global resilience program and reporting on key performance indicators (KPIs)
Proactively identify and mitigate operational risks, ensuring that appropriate contingency plans are in place and any vulnerabilities are remediated
Drive continuous improvement in our operational resilience capabilities, staying abreast of industry best practices and evolving regulatory requirements

Requirements:

Solid industry experience in payments, with a focus on operational resilience, risk management, or a related field
Deep understanding of the payments ecosystem, including regulatory frameworks, industry best practices, and emerging technologies
Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions
Excellent communication and presentation skills, including the ability to effectively communicate with senior stakeholders and diverse audiences
Master's degree in Business Administration or a related field is preferred

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
August 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Global Product Manager - Operational Resilience Lead, Core Domestic Payments