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Develop and manage a comprehensive roadmap for operational tools, workflows, and automation solutions that mitigate risks and streamline processes
Design platform strategies, including interaction patterns, automation frameworks, and system integration decisions to optimize operational efficiency
Identify opportunities to replace fragmented tools or manual processes with automated solutions, prioritizing investments based on operational impact
Define and monitor key performance indicators (KPIs) to measure adoption rates, cost savings, efficiency improvements, and stakeholder satisfaction
Maintain data quality as a core product discipline, utilizing dashboards and scoring frameworks to ensure reliable and trustworthy data
Lead the execution of site onboarding processes through the Minimum Viable Infrastructure framework, aligning cross-functional inputs to establish priorities
Collaborate with operations teams to gather requirements, validate concepts, and translate needs into actionable product specifications
Advocate for the operational perspective in product decisions, ensuring risks such as tool fragmentation are identified and mitigated early
Manage the product backlog, refining user stories with clear acceptance criteria and maintaining a pipeline of prioritized deliverables
Partner closely with the Product Manager to ensure timely delivery of solutions that align with organizational goals
Requirements:
Proven experience in product management, particularly in operational tools and automation
Strong analytical skills with a track record of monitoring KPIs and driving data-informed decisions
Expertise in designing and implementing workflows, frameworks, and automation solutions
Excellent communication and leadership abilities, with experience collaborating across global and regional teams
Familiarity with tools and technologies such as Oracle, APIs, and reporting dashboards
Ability to prioritize tasks effectively and manage competing demands in a fast-paced environment
Knowledge of data quality management practices and governance frameworks
Experience in creating user stories and refining backlogs to deliver measurable outcomes
What we offer:
medical, vision, dental, and life and disability insurance