Global Procurement Change & Capability Lead Job at DELIVER (London)

Job Description

We’re looking for a Global Procurement Change & Capability Lead to join our London team. This is a hybrid role. Shaping the Future of Procurement. We are investing in a brand-new, future-oriented Global Procurement Centre of Excellence that is shaping the future of DoorDash Inc. Procurement. This role is a pivotal part of that new organisation. Please note: While this is a global group role driving change and capability strategy across the entire DoorDash Inc. portfolio, you will be locally employed on a Deliveroo contract based out of our London office. In this role, you’ll ensure procurement changes are adopted, embedded, and sustained across our global organisation, ensuring our major transformation initiatives land successfully in practice, not just on paper.

Job Responsibility

Change Strategy & Planning: Develop and execute the overarching change management strategy, translating our transformation roadmap into structured adoption plans with clear readiness criteria
Stakeholder Engagement & Communications: Design a clear change narrative that aligns with broader business priorities, managing communication plans that drive understanding, buy-in, and engagement from senior leadership down
Training & Enablement: Define role-based training requirements and design pragmatic enablement approaches (including eLearning, workshops, and playbooks) that focus on embedding new ways of working
Capability Framework & Development: Design, build, and maintain a comprehensive procurement capability framework, defining clear development pathways for key roles in partnership with HR and L&D
Adoption Measurement: Define adoption KPIs, monitor post-implementation system and process usage, and introduce targeted interventions or sustainment mechanisms where regression occurs

Requirements

Proven Change Leadership: Significant experience leading change and adoption programmes within procurement or enterprise transformation, with a record of delivering measurable, sustained behavioural change
End-to-End Strategy Design: Proven ability to design and execute complete adoption strategies, spanning stakeholder management, communications, training design, and reinforcement
Capability Building: Strong experience designing and scaling functional capability frameworks, development pathways, or learning programmes that visibly uplift team maturity
Cross-Functional Influencing: Exceptional stakeholder management skills across Procurement, Finance, Legal, and business teams, with the capability to influence senior leaders and drive global alignment
Digital Transformation Familiarity: Solid understanding of embedding change within digital or Source-to-Pay (S2P) transformations (e.g., Coupa or equivalent) to ensure new platforms are utilised to their full potential

Nice to have

Global or Post-M&A Context: Experience driving process or system adoption across complex, multi-regional environments with diverse cultures and legacy ways of working
Structured Methodologies: Strong understanding of structured change frameworks (e.g., Prosci, ADKAR) adapted pragmatically to fast-paced, commercial environments
Modern Training Delivery: Experience delivering digital, self-service, and role-based onboarding formats for continuous learning
Data-Driven Insights: Ability to leverage adoption and capability metrics (e.g., system usage, compliant buying, training completion) to actively track, diagnose, and improve outcomes
CoE Collaboration: Experience operating within a centre-led or Centre of Excellence (CoE) model, partnering closely with process, analytics, and governance teams

What we offer

Competitive and comprehensive compensation and benefits package
Compensation: Up to 5% matched pension contributions
Equity: Some roles may be eligible for share awards
Food: Free Deliveroo Plus, Team lunches from the best local restaurants
Time away: 25 days annual leave plus bank holidays, One day of paid leave per year to volunteer with a registered charity
Wellness: Funded single cover healthcare, On-site gym (HQ), Discounted external gym membership, Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass, Discounted dental insurance, Life assurance
Work Life: Maternity, paternity and shared parental leave, Excellent kit to enable working from home, Access to free mortgage advice, Cycle to Work Scheme or Season Ticket Loans, Excellent learning and development opportunities and access to RooLearn, Regular Employee Resource Group (ERG) led social events, Summer and end-of-year parties

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Global Procurement Change & Capability Lead

Job Description

Job Responsibility

Requirements

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What we offer

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