Global Process Rollout Lead Job at AddSecure (Stockholm)

Job Description

You will work closely with process owners, business stakeholders, system experts, architects, integration teams and development teams to support the rollout and adoption of global business processes across AddSecure. You will focus on process presentation, stakeholder enablement, gap identification, governance preparation, training and documentation. A key part of the role is to ensure that target processes are clearly understood across countries, functions and teams, and that identified gaps are structured, presented and followed up in a consistent way.

Job Responsibility

Presenting and explaining target processes to business and IT stakeholders
Leading process walkthroughs, rollout sessions and business-facing presentations
Identifying and structuring process gaps, deviations and local/global mismatches
Preparing and presenting issues and gaps for Change Control Board discussions
Coordinating handover of approved changes to relevant development or product teams
Following up decisions and maintaining traceability from identified gap to implementation
Owning and coordinating training activities as part of rollout and business readiness
Creating and maintaining process documentation, training materials and rollout guides in the knowledge base
Collecting feedback and contributing to continuous improvement of rollout methods and governance practices

Requirements

Experience from process rollout, business process implementation, change management or similar
Strong ability to understand, structure and communicate end-to-end business processes
Experience working across business and IT in a complex systems environment
Experience leading workshops, presentations, trainings or other stakeholder-facing activities
Good ability to identify, assess and structure process gaps and improvement needs
Strong documentation skills and experience creating process documentation, work instructions or training materials
A structured and proactive way of working
Strong communication skills in English

Nice to have

Experience working with end-to-end processes such as lead-to-cash / order-to-cash, including complex order fulfilment, customer portals or e-commerce, self-service, CPQ, and support & case management
Experience from working in complex system environments (e.g. CRM, ERP, CPQ, customer service platforms, marketing automation, and integrations/iPaaS)
Experience with Salesforce (CRM) and Business Central (ERP)

What we offer

Wellness allowance
Occupational pension
Enhanced parental pay
Health checks
Parking

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Global Process Rollout Lead

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