Global Process Owner - Service Request Fulfillment, Allianz

Allianz

Location:
Spain, Barcelona

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

At Allianz Services, we provide high-quality services and support to the Allianz Group, driving efficiency and operational excellence across diverse functions. As a key outsourcing partner, we reflect Allianz’s global diversity and commitment to innovation, offering career growth opportunities in a collaborative and dynamic environment. Join us in shaping a better tomorrow. The Global Process Management team at Allianz Services is seeking a Global Process Owner for Service Request Fulfillment to define, document, and continuously optimize the end-to-end process, tools, and training programs. This role focuses on enhancing efficiency and quality while aligning with global standards and business needs.

Job Responsibility:

Develop and Optimize Processes and Tools: Define global standards for the Service Request Fulfillment process and continuously improve supporting tools to ensure efficiency, performance, and seamless integration
Training and Knowledge Enablement: Create and deliver training programs to educate IT staff on process standards, tools, and best practices, fostering a culture of continuous learning and improvement
Ensure Compliance and Quality: Implement and monitor compliance measures to ensure adherence to global standards, data accuracy, and effective risk mitigation
Collaborate with Stakeholders: Work closely with global and local teams to align processes with organizational goals and industry best practices

Requirements:

Bachelor’s degree in information technology, Computer Science, or a related field
Master’s degree preferred
At least 8 years of experience in IT service management, with a focus on ITSM processes
Proven track record in leading ITSM process improvements in a global organization
Strong expertise in ServiceNow development and usage
Fluency in English
additional languages are a plus
Strong knowledge of ITIL framework and ITSM best practices
Excellent leadership and stakeholder management skills
Exceptional communication and interpersonal skills to collaborate with global teams
Analytical and problem-solving skills to identify and drive process improvements
Understanding of risk management and implementation of controls to mitigate risks

What we offer:

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

Additional Information:

Job Posted:
May 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Global Process Owner - Service Request Fulfillment