This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a Global Process Design Support to assist with the development, documentation, and ongoing refinement of critical customer journeys and operational processes. This role supports the initial design of a panel management ecosystem and longer-term optimization of processes that underpin digital panel management, platform integrations, and market operations.
Job Responsibility:
Support the mapping, analysis, and technical documentation of end-to-end customer journeys across digital panel management, onboarding, engagement, and support
Develop, document, and continuously improve critical business processes, ensuring alignment with strategic objectives and operational requirements
Create clear, actionable diagrams and specifications for workflows, integrations, and handoffs between platforms (CRM, Logistics, Telephony, PMA)
Work with stakeholders across Product, Technology, Operations, and Markets to capture requirements, pain points, and improvement opportunities for process design
Define and track process KPIs and use data to inform iterative improvements
Maintain process documentation, SOPs, and training materials
ensure all changes are versioned and accessible for global teams
Assist with change management activities, including communications, training, and rollout of new or updated processes
Participate in regular process reviews, root cause analysis, and retrospectives to identify and implement enhancements
Requirements:
Degree in Business, Operations, Technology, or related field (or equivalent experience)
Experience in process design, business analysis, or operations support within a technology-driven or data-centric environment
Familiarity with process modelling tools and methodologies (BPMN, Lean, Six Sigma, etc.)
Experience supporting cross-functional teams and multi-market initiatives
Strong analytical and problem-solving skills
Technical proficiency in process mapping and documentation tools
Excellent communication and stakeholder engagement abilities
Detail-oriented, organized, and proactive approach
Ability to work in a fast-paced, collaborative environment