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Global Process Design Lead – Audience

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Kantar

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Location:
Colombia , Bogotá

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Salary:

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Job Description:

We are seeking a Global Process Design Support to assist with the development, documentation, and ongoing refinement of critical customer journeys and operational processes. This role supports the initial design of a panel management ecosystem and longer-term optimization of processes that underpin digital panel management, platform integrations, and market operations.

Job Responsibility:

  • Support the mapping, analysis, and technical documentation of end-to-end customer journeys across digital panel management, onboarding, engagement, and support
  • Develop, document, and continuously improve critical business processes, ensuring alignment with strategic objectives and operational requirements
  • Create clear, actionable diagrams and specifications for workflows, integrations, and handoffs between platforms (CRM, Logistics, Telephony, PMA)
  • Work with stakeholders across Product, Technology, Operations, and Markets to capture requirements, pain points, and improvement opportunities for process design
  • Define and track process KPIs and use data to inform iterative improvements
  • Maintain process documentation, SOPs, and training materials
  • ensure all changes are versioned and accessible for global teams
  • Assist with change management activities, including communications, training, and rollout of new or updated processes
  • Participate in regular process reviews, root cause analysis, and retrospectives to identify and implement enhancements

Requirements:

  • Degree in Business, Operations, Technology, or related field (or equivalent experience)
  • Experience in process design, business analysis, or operations support within a technology-driven or data-centric environment
  • Familiarity with process modelling tools and methodologies (BPMN, Lean, Six Sigma, etc.)
  • Experience supporting cross-functional teams and multi-market initiatives
  • Strong analytical and problem-solving skills
  • Technical proficiency in process mapping and documentation tools
  • Excellent communication and stakeholder engagement abilities
  • Detail-oriented, organized, and proactive approach
  • Ability to work in a fast-paced, collaborative environment

Additional Information:

Job Posted:
January 20, 2026

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