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Global Print Administrator

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Amgen

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Location:
Portugal , Lisbon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Global Print Administrator supports enterprise print services across multiple sites and regions. This role focuses on resolving print-related incidents and requests, supporting printing workflows, monitoring service health, and reducing repeat incidents through disciplined troubleshooting and knowledge management. The ideal candidate is hands-on, customer-focused, and comfortable working in an operations environment with clear SLAs.

Job Responsibility:

  • Triage, troubleshoot, and resolve print service incidents/requests (print queues, drivers, print release, device connectivity) within timely manner
  • Ensure high-quality ticket hygiene: accurate CI selection, assignment group, work and resolution notes, follow up with end users, and link to known errors/KB where applicable
  • Support the printer lifecycle including enrolling new printers, reconfiguring printers as needed, and retiring printers including removing printers from Service Now and other platforms
  • Support automated supply/service requests: confirm correct site routing, validate requirements, and escalate to vendor when needed
  • Monitor and resolve print infrastructure issues and coordinate with the local site staff and Amgen IS teams as needed. Escalate and partner with the print vendor when needed
  • Ensure compliance with security, data protection, and sustainability policies related to print infrastructure and services
  • Assist with changes (installations, configuration updates, access removal/terminations for print platforms) following standard procedures
  • Participate in high-severity (P1/P2) incident response and ensure clear communications and documented resolution steps
  • Contribute to continuous improvement and reduction of repeat incidents
  • Support SAP-integrated printing by performing initial troubleshooting and coordinating with SAP teams using defined escalation paths
  • Onboard and support Zebra printers used for labeling in manufacturing/shipping environments

Requirements:

  • Experience troubleshooting end-user or infrastructure service issues and working with an ITSM tool
  • Familiarity with Windows printing concepts (queues, drivers, print servers) and strong documentation skills
  • 5+ years of experience with troubleshooting technical issues on Windows and Mac devices
  • 5+ years of experience in enterprise print services and/or managed print environments
  • 5+ years of with Cloud and onprem print release solutions
  • Experience supporting SAP printing workflows and partnering with SAP teams
  • Knowledge of ITIL practices (Incident, Problem, Change)
  • Experience working with vendors and service providers
  • Proficiency with Microsoft Office, collaboration tools, and analytics tools
  • 2+ years with Zebra configuration and support experience
  • SAFe for Teams certification
  • Adaptability to a dynamic and fast-paced environment with the ability to manage multiple competing priorities in parallel
What we offer:
  • Work That Matters– Build tech that accelerates scientific breakthroughs and helps patients worldwide
  • Modern Tech Stack– Cloud-first, automation-focused, AI-powered
  • Global Scale, Agile Mindset– Collaborate across continents while working in nimble, high-impact teams
  • Continuous Learning– Access to certifications,trainings, mentorship, and career mobility
  • AMGEN Total Rewards Plan– Comprehensive benefits in healthcare, finance, and well-being
  • Flexibility– Hybrid work model with time split between our Lisbon office and remote work

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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