Global Practice Delivery Manager

• Challenge and approve delivery model of key engagements at solutioning stage, including consistency between competencies of Project Manager and client needs / level of risk
• Ensure an effective handover between presales and delivery teams
• Actively mitigate delivery risks and take part in the risk management reviews
• Ensure optimization of profitability through delivery productivity and excellence, manage change requests and extensions
• Track clients satisfaction and set up corrective actions as needed
• Closely interface with Delivery Executives
• Deploy industrial tools and methods within his/her delivery organization to increase delivery performance
• Ensure industrialization check and monitoring the engagement ‘stock’

• Proven track record in operational management (including senior clients and key BU executives) and in project delivery
• Ability to orchestrate delivery and project manager building on credibility
• Ability to manage customer crisis
• Long term experience managing Microsoft environment, expertise in Azure, 365 and MS Dynamics are very valuable
• Experience in managing service and business offerings, prioritizing long-term customer relationships
• Effective collaboration
• Strategic thinker capable of translating strategic visions into actionable tactical objectives, emphasizing operational excellence
• Entrepreneurial mindset, proactive nature, and results-driven approach, coupled with excellent communication skills, including engagement at the C-level
• Fluent in English and French
• proficiency in additional languages such as Dutch is a plus
• Travel will be required within the different teams of the group (Paris, Belgium, Tunisia, and Morocco) approximately twice a month

Proficiency in additional languages such as Dutch

• Impactful Career Growth: Work on strategic projects that shape the digital landscape of the public sector
• Continuous Learning & Development: Access training and certification programs to expand your skills and stay ahead in the industry
• Work-Life Balance & Flexibility: Enjoy hybrid working options, satellite offices, and a dynamic work environment
• Comprehensive Benefits: Competitive salary, company car, fuel/charging card, group insurance, hospitalization coverage, and 32 days of annual leave
• Global Reach with Local Expertise: Be part of an international company with strong local market presence