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Lam Research Logo Lam Research · IT - Administration

Global Planning & Operations Escalation Manager

Taiwan, Taoyuan · Job Posted June 15, 2026
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Job Description

The GP&O Escalation Manager is responsible for leading end-to-end management of high-severity incidents, chronic issues, and escalated customer or stakeholder concerns across the organization. This role ensures cross functional team formation, rapid containment, thorough root-cause analysis, cross-functional alignment, and implementation of long-term corrective actions that improve operational stability and customer experience. The position partners closely with Global Planning & Operations teams, Supply Chain, Manufacturing, Customer Operations, Product Groups and senior leadership to minimize business impact and prevent recurrence of systemic issues.

Job Responsibility

  • Serve as single point accountability for critical escalations business/customer critical escalations, ensuring timely, transparent communication and resolution
  • Assess escalation across technical, operational and commercial dimensions to balance priority across the team
  • Accurately document incidents, containment, root cause, and decisions
  • Cross-functional leadership without direct authority
  • Rapid Problem Framing (Signal>Noise): taking fragmented inputs and quickly framing the problem, blocking issue/decision, and business impact
  • Drive structured Root Cause Analysis (RCA) using industry-standard methodologies (e.g., 8D, PS&DM, Five Whys, Fishbone)
  • Provide clear, concise, and executive-ready updates during live escalations and throughout incident resolution cycles
  • Develop metrics, dashboards, and reporting mechanisms to track incident trends, performance, and improvement progress

Requirements

  • Bachelor's degree in Supply Chain, Operations Management, Business, Engineering, or related field
  • 7–10+ years of experience in technical support, operations, incident management, supply chain operations, or similar roles
  • Strong analytical and problem-solving skills with the ability to rapidly understand complex systems and processes
  • Exceptional communication skills, including executive-level reporting, stakeholder management, and customer-facing interactions

Nice to have

  • Semiconductor industry or global supplier experience is a plus
  • Excellent verbal and written communication skills
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