Global Payments Operations Analyst

• Execute and monitor daily payment transactions including ACH, wire transfers (domestic and international), credit card, debit card, Flywire, PayNearMe, and integrated payment systems
• Manage lockbox operations and ensure timely application of incoming payments
• Reconcile payment activity and resolve discrepancies in a timely manner
• Process credit card chargebacks on various payment platforms
• Ensure adherence to internal controls, SOX compliance, and regulatory requirements
• Maintain documentation and audit trails for all payment activities
• Support internal and external audits by providing required documentation and analysis
• Liaise with banking partners to resolve payment issues and optimize transaction processing
• Coordinate with vendors and internal stakeholders to ensure accurate and timely payments
• Identify opportunities to streamline payment processes and enhance automation
• Develop and maintain operational dashboards and performance metrics
• Assist in the implementation of new payment technologies and platforms
• Provide Tier 1 support for payment-related inquiries from internal departments
• Escalate complex issues to appropriate stakeholders and follow through to resolution

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• 2–4 years of experience in treasury operations, banking, or payment processing
• Strong understanding of global payment systems including ACH, SWIFT, Fedwire, card networks, and lockbox services
• Proficiency in Excel and ERP systems (e.g., SAP, Oracle, NetSuite)
• Excellent analytical, organizational, and communication skills
• Detail-oriented with a strong sense of accountability and urgency

Experience with integrated payment platforms and treasury management systems is a plus

• Flexible remote or hybrid work culture
• Invest in your well-being
• Time off to volunteer
• Giving to the causes you care about
• Benefits that support each stage of your life journey
• Inclusive work environment