Global Payments Client Experience Lead & MEA Network Evolution Lead, Citi

Citi

Location:
United Arab Emirates, Dubai

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Director level position responsible for managing leading the execution of MEA Network Evolution Strategy for Payments and responsible for Global Payments Client Experience. The role involves driving the strategic evolution of the MEA payments network and ensuring an exceptional client experience across the payments ecosystem.

Job Responsibility:

Lead the strategic enhancement and management of the existing payments network and solutions
Analyse the payments landscape and industry trends to identify opportunities for network and solution improvements and innovation
Drive innovation by collaborating internally and with external ecosystem players to deliver transformative solutions and technologies
Serve as the MEA lead for Network Evolution, partnering with global, cluster, and country product, operations, and technology teams to drive standardization, simplification, and commercialization
Collaborate with Technology, Operations, and Coverage teams to ensure timely, cost-effective, and high-quality delivery of strategically aligned product solutions
Develop and refine product strategies, go-to-market approaches, and delivery models in close coordination with global and regional product teams
Create frameworks and strategies for globally consistent solution deployment
Coordinate planning and activities for launching new capabilities and functionalities across technology, operations, implementations, and regional teams
Act as the primary point of contact for payments client experience issues, ensuring timely and effective resolution
Provide critical feedback from client issues to inform product and service-wide strategic programs
Manage and drive the efficient resolution of client-reported issues
Monitor and report monthly Client Service Improvement Program (CSIP) metrics
Conduct outcome-driven reviews during governance sessions

Requirements:

Substantial relevant experience, including evidenced managerial experience
Demonstrated experience in Product Management and/or Product Development discipline
Experience in and understanding of logistics or Industrial verticals experience with e-commerce solutions preferred
Proven track record of success in positions requiring financial acumen
Experience with and confidence in delivering presentations to clients and senior managers
Prior ownership and management of a P&L
Advanced judgment and in-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions
Required to think beyond existing solutions, assumptions or current knowledge of sophisticated areas
Deep, broad and diverse functional experience (e.g., marketing, credit, acquisitions, product development and analytics) with a track record of driving business innovation and leveraging management information and data analytics to drive results
Proven track record as an action-oriented individual who has led cross-functional teams to define and achieve high value business objectives and ability to work independently, with follow through and capable of owning and managing projects from end-to-end
Significant experience in serving a range of clients, in understanding investment processes across asset classes and in dealing with the highest level of management
Bachelor's/University degree, Master's degree preferred

Nice to have:

Experience in logistics or Industrial verticals with e-commerce solutions
Master's degree

Additional Information:

Job Posted:
September 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Global Payments Client Experience Lead & MEA Network Evolution Lead