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Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT . This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business. The Role: This role will be responsible for driving the successful implementation and adoption of Salesforce platform software. They will develop and maintain a GM Envolve operational support structure, handle SFDC business administrative tasks, and coordinate consistent processes between other business teams using Salesforce. The ideal candidate is always looking for ways to improve a product or service to make it better, faster, more user-friendly and communicate the benefit.
Job Responsibility
Drive the successful implementation and adoption of Salesforce platform software
Develop and maintain a GM Envolve operational support structure
Handle SFDC business administrative tasks
Coordinate consistent processes between other business teams using Salesforce
Maintain production data integrity through data audits
Create, manage, and maintain necessary Salesforce reports and dashboards
Coordinate the delivery of insights to appropriate teams using new, existing or curated data
Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities
Create, consolidate, manage GM Envolve Salesforce training, associated training resources and standard operating (desk) procedures
Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processes
Support gathering business requirements with technical teams leveraging agile development best practices
Attend sprint retrospectives to ensure programs are completed with high standards
Tracking sprint plans, timelines and distributing release notes for business facing capabilities
Support new capabilities with training material
Managing a release calendar accessible for business with links to sprint plans
Requirements
2+ Years Salesforce Experience
3+ Years Product Management Experience
Unique combination of being business-minded and highly analytical
Experience working with technical & functional resources and following an Agile based delivery methodology
Ability to think critically, solve problems, make decisions and build trust across the organization
Ability to guide team on multiple tasks and deliver results with aggressive timelines
Excellent interpersonal skills, as well as excellent communication skills, verbal and written
Demonstrate self-motivation and the ability to grasp concepts quickly
Nice to have
Embrace data driven & customer insights to inform plans, launches, and iterations
Highly proficient in oral and written communication skills
Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
Desire to work in a complex and evolving environment and to bring an innovation mindset
Comfort working in a fast-paced start-up technology environment is essential
Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint