Global Ops Coe – Onstar Business Services Senior Analyst Job at General Motors (Taguig City)

Job Description

The Business Services Senior Analyst is responsible for end-to-end design ownership, business integration, prioritization, stakeholder alignment, program change control, and issue escalation for the CVI insourcing model to support OnStar. This role is intended to lead the transition phase and sustain after stabilization.

Job Responsibility

Own end-to-end design of the insourced process and operating model
Lead business integration and ensure alignment across stakeholders
Set priorities, manage backlog direction, and govern program change control
Escalate and resolve issues affecting transition, cutover, or steady-state delivery
Partner with the Business Support Analyst to map existing work, document business rules, archive deliverables, and prioritize transition activities
Support development of mirrored US and CAN outputs together with the Data / ETL / Reporting Developer
Define controls with QA / Control analyst ensuring accurate data governance
Manage and oversee various projects, including defining project scope, objectives, timelines, and deliverables. Coordinate with cross-functional teams to ensure project milestones are met and deliverables are achieved
Work closely with business stakeholders to elicit and document requirements, ensuring clear understanding and alignment between business needs and IT solutions
Identify opportunities for process improvement and provide recommendations to enhance efficiency and effectiveness. Analyze existing workflows and systems and propose innovative solutions to streamline operations
Create comprehensive documentation, including functional specifications, user guides, and training materials. Ensure documentation is up-to-date and easily accessible to stakeholders
Work closely with Business Services Analyst on the following: Map current work and document end-to-end business rules
Inventory source systems and record data sources that support the process
Identify internal GM sources for manifests, orders, delivery records, packages or Zuora, payments, and OVI claims
Archive deliverables, parameters, and supporting process documentation for transition use
Prioritize work items and support backlog management for insourcing activities
Data Integration: Combine all data streams into a central Power BI environment
Data Modeling & Cleansing: Create consistent, validated data models for tracking operational KPIs, and customer metrics and program forecasting
Dashboard Development: Design interactive Power BI dashboards for operational tracking/metrics, and leadership executive summary

Requirements

5+ Years in Data Analytics / Data Science or related field
Bachelor’s degree in a Data Science/Analytics, Mathematics, Statistics, Computer Science, Sales, Information Systems, Supply Chain, or a related field
Data Visualization - Proficiency in Microsoft Power BI – building dashboards, data models, and DAX measures
Background in Databricks, SQL, Python, Power BI, is a plus
Reporting Automation - Ability to automate refresh schedules, pipelines, and alerts for Power BI reports. Experience with Power Automate and API integrations a plus
Statistical & Analytical Skills - Strong understanding of KPIs, variance analysis, forecasting, and trend detection. Predictive modeling and demand forecasting a plus
Strong requirements gathering and process documentation skills
Ability to analyze source systems, data dependencies, and business rules
Strong organizational skills for knowledge capture and documentation control
Good communication skills for working with business and technical teams
Ability to convert operational knowledge into structured requirements
Experience in product ownership, operations leadership, program transition, or process governance
Experience working with reporting, compliance, or data-driven business processes
Excellent interpersonal skills, as well as excellent communication skills, verbal and written
Proven proficiency in analytical tools such as PBI, Power Automate and KNIME

Nice to have

Familiarity with US and Canada business operations is preferred
Strong business process ownership and decision-making capability
Experience in stakeholder management and cross-functional coordination
Ability to translate business requirements into delivery priorities
Strong issue resolution, governance, and escalation management skills
Working knowledge of reporting operations, control points, and transition management
Ability to think critically, solve problems, make decisions and build trust across the organization
Ability to guide team on multiple tasks and deliver results with aggressive timelines
Good organizational and time management skills
Ability to work independently and manage multiple projects simultaneously, while meeting deadlines
Highly proficient in Microsoft Office applications and requirements documentation tools
Demonstrate self-motivation and the ability to grasp concepts quickly
Embrace data driven & customer insights to inform plans, launches, and iterations
Highly proficient in oral and written communication skills
Background on emerging technological advancements such as AI
Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
Desire to work in a complex and evolving environment and to bring an innovation mindset
Comfort working in a fast-paced start-up technology environment is essential

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Global Ops Coe – Onstar Business Services Senior Analyst

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