Global Operations Manager (Maternity Cover) Job at Better Cotton (Geneva)

Job Description

The role supports staff in all our countries of operations deliver their objectives thanks to efficient, streamlined and automated processes, enabling all to focus on their mission. To this aim, the Global Operations Manager (Maternity Cover) leads the smooth delivery of internal systems, processes, tools and policies linked to Procurement, Travel, and Offices’ management and other cross-functional workstreams – to ensure organisational efficiency, value for money and risk mitigation.

Job Responsibility

Overseeing the Global Operations team and the delivery of our yearly objectives
Develop and successfully manage the organisation's overheads and core Operations team management budgets (Global) to deliver our objectives
Oversee that regular outreach and training sessions are delivered to staff, that queries are handled effectively and that recurring ones informs the prioritisation of improvements
Drive adoption and adherence to Operations processes (at least 80% compliance) to mitigate organisation risks and ensure value for money
Monitor and report on Operations outputs and Operations-led returns on investment for the organisation
Overseeing the Procurement and Travel workstreams: Act as the organisation's steward for Procurement and Travel, ensuring these workstreams operate reliably on a day-to-day basis while progressively evolving to meet the organisation's growing scale, risk profile and digital maturity
Provide strategic and operational leadership for the review, optimisation and digitalisation of Procurement and Travel processes, ensuring improvements are realistic, sustainable and embedded into everyday ways of working
Oversee the selection and implementation of an end-to-end Procurement solution (RFX, P2P and CLM) to avoid disruption to BAU operations by ensuring appropriate resourcing and change management initiatives are in place (Project Acordo)
Lead the incremental improvement of Travel processes, including piloting enhancements (e.g. pre-paid payment solutions), to enhance duty of care, reduce administrative burden and provide a simpler, more secure travel experience for staff
Overseeing BCI Geneva and London offices and provide support to other office locations
Provide organisational stewardship for office effectiveness and local operations, ensuring consistent standards, safe working conditions and dependable support for staff working in offices and travelling regularly across locations
Oversee the office risk assessment framework, ensuring Health & Safety requirements are defined, validated, and progressively deployed across locations, with appropriate training and budget provisions in place
Lead, coach, and develop a team of 8 staff members (including 5 direct reports) to ensure high performance and engagement
Provide functional/technical guidance to Operations representatives in Pakistan, India and Uzbekistan (3 staff members) to ensure consistency and alignment with Global Operations

Requirements

Degree in Business Administration, Operations Management, or a related field, or equivalent professional experience
At least 8 years' experience in global operations, procurement, travel management, and office or facilities management, including responsibility for multi-country processes, supplier management, budgets, and risk mitigation
Proven track record of process optimisation, digitalisation, and change management, delivering measurable improvements in efficiency, compliance, and cost control
Experience working in international, multicultural, and mission-driven organisations, with sensitivity to diverse operational contexts
Fluency in English is required

Nice to have

Professional certifications in Procurement, Project Management (e.g. PRINCE2, PMP, Agile), Operations, or Risk Management
French preferred for working with Geneva-based partners and suppliers

What we offer

Competitive salary
Hybrid working – Two to three days/week in the Geneva or one day in Central London Office
The opportunity to work from anywhere in the world for up to one month per year
Flexible working, with core hours from 10 am to 4 pm local time
Continuous learning and development
Pension scheme
A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home
Enhanced parental benefits
The opportunity to make your mark and make a difference

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Global Operations Manager (Maternity Cover)

Job Description

Job Responsibility

Requirements

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