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Citi Logo Citi · Banking

Global Network Banking - Client Manager

Netherlands, Amsterdam 75200.00 - 112800.00 EUR / Year · Job Posted March 19, 2026
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Job Description

The Client Manager is a pivotal role focused on delivering a best-in-class client experience through seamless execution onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support. The ideal candidate is highly organized, detail-oriented, and adept at managing complex processes and developing strong client relationships.

Job Responsibility

  • Maintain professional relationships with client representatives
  • Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities
  • Identify and originate low-complexity opportunities
  • Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives
  • Manage credit requests in close coordination with various internal teams
  • Monitor credit lines and escalate exceptions
  • Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up
  • Oversee client documentation and facilitate client training to ensure a smooth transition
  • Serve as the primary point of contact for managing and resolving client escalations
  • Facilitate day-to-day operational flows and track client feedback
  • Act as the designated KYC (Know Your Customer) owner for a portfolio of clients
  • Take responsibility for completing and maintaining accurate client profiles

Requirements

  • Ideally 5+ years of experience in client management or a related role within the financial services industry
  • Product knowledge and understanding of operational processes and KYC/AML regulatory requirements
  • Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously
  • Proven ability to resolve client issues, manage escalations, and improve processes
  • Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships
  • High level of accuracy and attention to detail in all aspects of work
  • Bachelor’s degree in Finance or a related field preferred
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