This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Client Manager is a pivotal role focused on delivering a best-in-class client experience through seamless execution onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support. The ideal candidate is highly organized, detail-oriented, and adept at managing complex processes and developing strong client relationships.
Job Responsibility:
Maintain professional relationships with client representatives
Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities
Identify and originate low-complexity opportunities
Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives
Manage credit requests in close coordination with various internal teams
Monitor credit lines and escalate exceptions
Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up
Oversee client documentation and facilitate client training to ensure a smooth transition
Serve as the primary point of contact for managing and resolving client escalations
Facilitate day-to-day operational flows and track client feedback
Act as the designated KYC (Know Your Customer) owner for a portfolio of clients
Take responsibility for completing and maintaining accurate client profiles
Requirements:
Ideally 5+ years of experience in client management or a related role within the financial services industry
Product knowledge and understanding of operational processes and KYC/AML regulatory requirements
Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously
Proven ability to resolve client issues, manage escalations, and improve processes
Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships
High level of accuracy and attention to detail in all aspects of work
Bachelor’s degree in Finance or a related field preferred