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Global Merchant CRM Marketing Manager - B2B Seasonal Moments

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Uber

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Location:
United States , New York

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Category:
-

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Contract Type:
Not provided

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Salary:

132000.00 - 147000.00 USD / Year

Job Description:

As Uber Eats continues to scale its B2B marketing organization, we are looking for a CRM Marketing powerhouse to join the Merchant CRM team. You will architect a brand new global seasonal strategy that empowers our merchants to capture lightning in a bottle during the world's most high-traffic moments. You will own the end-to-end lifecycle strategy that transforms 'seasonal peaks' into 'sustained growth.' Your mission is to build a sophisticated CRM engine that guides merchants to optimize their digital storefronts, then supercharges their visibility through strategic, merchant-funded ads and offers.

Job Responsibility:

  • Architect the Global Seasonal Engine: Design and lead the end-to-end CRM roadmap for 'Retail Moments', creating a repeatable global framework that drives merchant adoption of ads and promotional tools
  • Drive Commercial Impact: Develop high-converting lifecycle journeys that move merchants from 'Optimization' to 'Acceleration' to maximize their ROI during peak traffic
  • Master Cross-Channel Orchestration: Deploy sophisticated, multi-touch campaigns across email, in-app, and SMS, ensuring a seamless and non-intrusive experience that guides merchants through the seasonal funnel
  • Influence the Product Roadmap: Act as a strategic partner to Product, PMM, and Data Science teams to build the internal tooling and automation needed to deliver hyper-personalized, 'always-on' seasonal content at scale
  • Lead with Data-Driven Experimentation: Establish a rigorous 'test and learn' culture
  • design experiments, from creative nuances to behavioral triggers, to constantly evolve our global engagement playbook
  • Synthesize Global Insights: Analyze performance to identify 'what wins', translating complex data into clear, actionable executive narratives to report back to the ELT
  • Operational Excellence: Manage the technical 'pipes' of the campaign lifecycle, collaborating with engineering and deployment teams to ensure global campaigns are launched with precision and localized relevance

Requirements:

  • 4+ years of experience in lifecycle marketing, customer communications, or customer engagement
  • 2+ years specifically focused in B2B and/or in seasonal marketing
  • A bachelor's degree or equivalent experience
  • Excellent stakeholder and project management skills with the ability to balance rigorous attention to details with swift execution
  • Strong measurement and analysis skills at the campaign level and aggregate
  • Experience with A/B testing, messaging, and post-campaign analysis

Nice to have:

  • Skilled at planning, organizing, prioritizing, and driving simultaneous projects and activities
  • A hard-working, thorough, organized, and motivated self-starter, constantly striving to improve your skills and look for ways to contribute to the team
  • Thrives on challenges and is not deterred by complicated/complex situations
  • Desire to work in an ambiguous and fast-paced environment, working collaboratively across multiple teams and functions
  • A fervent curiosity about technical solutions and how a tech stack can empower CRM
  • You’re biased toward action, a great collaborator and master simplifier
  • You never hesitate to roll up your sleeves and take on something hands-on, you persevere when others fall away
  • True passion for Uber’s mission and the company’s hybrid technology / operations nature
  • Experience working in a technology company
What we offer:
  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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