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Global Marketing Services Hub Performance Delivery Lead (Europe)

United Kingdom, London · Job Posted March 25, 2026
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Job Description

This role is the senior marketing operations leader for Europe, accountable for turning the Marketing Hub into a high performing engine that helps brands and markets grow demand faster and more effectively. The PDN Europe Lead owns the day to day performance and evolution of Marketing Hub operations across European markets and Business Units. They work shoulder to shoulder with Marketing leadership, Business Units and strategic partners to take work out of markets, industrialise how it is done, and redeploy that capacity back into higher value marketing and demand generation. At its core, this role is about building intelligent marketing operations: connecting people, partners, processes and technology into seamless, end to end ways of working that deliver better business outcomes, at speed and at scale.

Job Responsibility

  • Lead Marketing Hub performance for Europe
  • Act as the single interface between Marketing, Markets, and Partners
  • Release marketer capacity and change how work gets done
  • Drive operational excellence, transformation and digital enablement
  • Anchor Europe into a unified global operating model
  • Assuring excellence in Service Delivery from our Marketing hubs to the countries/BUs
  • Managing end to end performance metrics and scorecards for all countries from within the team across user experiences, cost, cash and turnover
  • Managing commercial and contractual relationships with the partner
  • Ensuring Control frameworks are rigorously adhered to across the whole system (and operationally improved)
  • Supporting in-market teams on managing and escalating disputes, performance issues and customer related claims (internal and external)
  • Driving step-change transformation with the Partner network
  • Being an active member within the GMS organisation and network to ensure that the appropriate designs (process, tech/data & org) are enhanced to deliver increased value
  • As transformation programmes are delivered for and by BG’s/BU’s/GBS, ensure the network is able to activate new capabilities
  • Leading a regional Performance Delivery Team, ensuring they have the mindset and capability to deliver high performance outcomes
  • Evolving hub workflows into intelligent business processes that lay the groundwork for digital transformation, enabling more agile, data-driven operations across the demand generation ecosystem

Requirements

  • Constantly looking for ways to serve our customers and consumers better
  • Passion for high performance to inspire the energy needed to win and grow
  • High standards and accountability for self and others (peers, leaders and external stakeholders)
  • An integrator who invests in teamwork and collaboration to drive better results, especially breaking down silo’d ways of working
  • Ability to build and manage strong relationships at all levels: flexing their style to adapt to changing situations
  • Talent catalyst with ability to build, lead and develop strong teams
  • Strong communicator with excellent presentation and influencing skills
  • Proven capability in driving digital transformation by leveraging Automation and Artificial Intelligence to enhance service delivery and operational efficiency
  • Business acumen and customer centric mindset
  • E2E function agnostic integrator (non silo mentality)
  • Demonstrable agile mindset and capabilities
  • Relentless driver of improvement (relevant to service performance & process simplification)
  • Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery
  • Team leadership experience

Nice to have

  • Successful history of Business Partnering within or to a Country/Function
  • Demonstrable capabilities in creating and managing strong senior relationships, including excellent presentation, influencing and communication skills
  • Complex project management experience
  • Experience of managing financial and business process controls

What we offer

  • Competitive salary and pension scheme
  • Annual bonus
  • Subsidised gym membership
  • Discounted staff shop
  • Shares
  • Flexible and hybrid working environment
  • Variety of wellbeing support including hubs, programmes and development opportunities

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