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This role is the senior marketing operations leader for Europe, accountable for turning the Marketing Hub into a high performing engine that helps brands and markets grow demand faster and more effectively. The PDN Europe Lead owns the day to day performance and evolution of Marketing Hub operations across European markets and Business Units. They work shoulder to shoulder with Marketing leadership, Business Units and strategic partners to take work out of markets, industrialise how it is done, and redeploy that capacity back into higher value marketing and demand generation. At its core, this role is about building intelligent marketing operations: connecting people, partners, processes and technology into seamless, end to end ways of working that deliver better business outcomes, at speed and at scale.
Job Responsibility
Lead Marketing Hub performance for Europe
Act as the single interface between Marketing, Markets, and Partners
Release marketer capacity and change how work gets done
Drive operational excellence, transformation and digital enablement
Anchor Europe into a unified global operating model
Assuring excellence in Service Delivery from our Marketing hubs to the countries/BUs
Managing end to end performance metrics and scorecards for all countries from within the team across user experiences, cost, cash and turnover
Managing commercial and contractual relationships with the partner
Ensuring Control frameworks are rigorously adhered to across the whole system (and operationally improved)
Supporting in-market teams on managing and escalating disputes, performance issues and customer related claims (internal and external)
Driving step-change transformation with the Partner network
Being an active member within the GMS organisation and network to ensure that the appropriate designs (process, tech/data & org) are enhanced to deliver increased value
As transformation programmes are delivered for and by BG’s/BU’s/GBS, ensure the network is able to activate new capabilities
Leading a regional Performance Delivery Team, ensuring they have the mindset and capability to deliver high performance outcomes
Evolving hub workflows into intelligent business processes that lay the groundwork for digital transformation, enabling more agile, data-driven operations across the demand generation ecosystem
Requirements
Constantly looking for ways to serve our customers and consumers better
Passion for high performance to inspire the energy needed to win and grow
High standards and accountability for self and others (peers, leaders and external stakeholders)
An integrator who invests in teamwork and collaboration to drive better results, especially breaking down silo’d ways of working
Ability to build and manage strong relationships at all levels: flexing their style to adapt to changing situations
Talent catalyst with ability to build, lead and develop strong teams
Strong communicator with excellent presentation and influencing skills
Proven capability in driving digital transformation by leveraging Automation and Artificial Intelligence to enhance service delivery and operational efficiency
Business acumen and customer centric mindset
E2E function agnostic integrator (non silo mentality)
Demonstrable agile mindset and capabilities
Relentless driver of improvement (relevant to service performance & process simplification)
Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery
Team leadership experience
Nice to have
Successful history of Business Partnering within or to a Country/Function
Demonstrable capabilities in creating and managing strong senior relationships, including excellent presentation, influencing and communication skills
Complex project management experience
Experience of managing financial and business process controls
What we offer
Competitive salary and pension scheme
Annual bonus
Subsidised gym membership
Discounted staff shop
Shares
Flexible and hybrid working environment
Variety of wellbeing support including hubs, programmes and development opportunities