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Deliver value across all Marketing Hub delivered and connected activities by driving continuous improvement and future transformation of the performance management of day-to-day delivery at scale in collaboration with our Partners and GMS Product Owners. This role is responsible to connect with both the GMS Product Owner team and in-country operational marketing teams to drive the adoption, execution and continuous transformation of GMS Hub capabilities/enablers.
Job Responsibility
Own the execution and adoption of all GMS Products within markets
Sequence and execute transformation initiatives with countries/BUs and Partners as governed by GMS Product Owners
Drive continuous improvement agenda with our Partners
Prioritise capability adoption and the transformation roadmap across Products in the region
Resolve adoption challenges and system workarounds
coordinate exception or change requests with global Product and IT teams
Benchmark capability usage and effectiveness across markets and drive process‑ and capability‑based governance
Ensure existing assets are fully leveraged before introducing additional tools or automations
Lead the continuous improvement agenda with partners and markets
Share best practices and cross‑pollinate learnings across teams and partner operations
Identify opportunities to simplify, eliminate, consolidate, centralise, and automate processes
Act as the key contact for the global Product team within the region
Prioritise Product execution across BUs and represent regional needs in global process and capability discussions and communities of practice
Drive the effectiveness and consistency of the operating model, including governance, gatekeeping, and related standards
Requirements
Strong business acumen and a customer‑centric mindset
Proven ability to operate as an end‑to‑end, function‑agnostic integrator with a non‑silo, enterprise-first approach
Demonstrated Agile mindset and practical experience applying Agile ways of working
Strong background in at least one capability area (e.g., artwork management) or experience in innovation management within marketing
Ability to drive and embed change across teams and processes
Skilled at holding others accountable (including peers, leaders, and external partners) while maintaining strong personal ownership for delivery
Experience in leading teams and enabling high performance
Ability to work effectively both independently and within diverse, multi-tasking team environments
Experience leading or collaborating with virtual teams and driving performance across diverse cultures