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You are responsible for providing first line technical support for emergency cases and planned services to Marine customer and Sales Companies, remotely.
Job Responsibility:
Remote trouble shooting, identification and analysis of the problem
Acts as a technical planner for trouble-shooting tasks in coordination with the ”Global Marine Coordinator” to fine tune tasks in terms of needed, skills, tools, additional parts, timing of work
Identification of FSE skills, tools, spare parts & equipment needed on board
Creation of service requests
Ability to handle all major products and applications at least within one BU
Quality check of reports and documentation of all performed service tasks
Works in a global planning and case handling tool (Microsoft CRM) for all possible tasks
Hand over to Global Marine Coordinator
Training of local FSE
Acts as a regional knowledge and skill transfer from Central BU technical specialists and cascades this out to local SC upon need
Support of claim handling
Requirements:
Bachelor Marine degree (or comparable)
Experience in the Marine industry
Proactive and customer centric approach to remote support
Maintaining both internal and external relationships professionally
Providing feedback from troubleshooting cases and on board visits within the organization
Support line for the Service engineers who visit on board to perform different service jobs
English is a must as job is performed in English language
What we offer:
24 vacation days as well as 13 ADV days for a fulltime position
A performance bonus of up to 10% of your annual salary
A company fitness plan where you can get a discount in over 3000 sporting venues in the Netherlands
Flexible working hours, as well as the possibility to work from home