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Global Marine Support & Service Coordinator

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Alfa Laval

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Location:
Netherlands , Nijmegen

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Category:
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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You are responsible for providing first line technical support for emergency cases and planned services to Marine customer and Sales Companies, remotely.

Job Responsibility:

  • Remote trouble shooting, identification and analysis of the problem
  • Acts as a technical planner for trouble-shooting tasks in coordination with the ”Global Marine Coordinator” to fine tune tasks in terms of needed, skills, tools, additional parts, timing of work
  • Identification of FSE skills, tools, spare parts & equipment needed on board
  • Creation of service requests
  • Ability to handle all major products and applications at least within one BU
  • Quality check of reports and documentation of all performed service tasks
  • Works in a global planning and case handling tool (Microsoft CRM) for all possible tasks
  • Hand over to Global Marine Coordinator
  • Training of local FSE
  • Acts as a regional knowledge and skill transfer from Central BU technical specialists and cascades this out to local SC upon need
  • Support of claim handling

Requirements:

  • Bachelor Marine degree (or comparable)
  • Experience in the Marine industry
  • Proactive and customer centric approach to remote support
  • Maintaining both internal and external relationships professionally
  • Providing feedback from troubleshooting cases and on board visits within the organization
  • Support line for the Service engineers who visit on board to perform different service jobs
  • English is a must as job is performed in English language
What we offer:
  • 24 vacation days as well as 13 ADV days for a fulltime position
  • A performance bonus of up to 10% of your annual salary
  • A company fitness plan where you can get a discount in over 3000 sporting venues in the Netherlands
  • Flexible working hours, as well as the possibility to work from home

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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