CrawlJobs Logo
Meta Logo Meta · Logistics

Global Logistics Process Improvement Program Manager

United States, Sunnyvale 167000.00 - 230000.00 USD / Year · Job Posted March 24, 2026
Apply Position
Job Link Share

Job Description

Meta is seeking an experienced Global Logistics Process Improvement Program Manager to lead transformative initiatives across our end-to-end logistics supply chain. This high-visibility, high-impact role will be responsible for driving operational performance and continuous improvement across inbound, fulfillment, and final mile delivery for both B2B and D2C channels. As a true end-to-end supply chain leader, you will be at the forefront of eliminating physical and systemic waste and inefficiencies, focusing on building a supply chain that is more reliable, faster, and cost-effective.

Job Responsibility

  • Lead Global Process Improvement Initiatives: Drive and execute LEAN Kaizen events and other process improvement methodologies across the global supply chain, focusing on inbound, fulfillment, and final mile delivery
  • Cross-Functional Collaboration: Partner with cross-functional teams, data analytics teams, and external third-party logistics providers (3PLs) to identify, prioritize, and implement improvement opportunities
  • Leverage Technology & AI: Identify and deploy new technologies, including AI-driven solutions, to optimize supply chain processes and enhance operational performance
  • Data-Driven Decision Making: Using insight & analytics along with physical process reviews within distribution centers to uncover root causes of inefficiency and develop actionable solutions
  • Stakeholder Engagement: Influence and align partner teams and 3P service providers to drive results and ensure successful implementation of process improvements
  • Global Scope & Travel: Manage projects and initiatives with a global footprint
  • domestic and international travel expected at approximately 25%

Requirements

  • 10+ years of progressive experience in logistics, fulfillment, and supply chain operations
  • Demonstrated expertise in LEAN, Six Sigma, or similar process improvement methodologies
  • Proven track record leading Kaizen events and delivering measurable supply chain improvements
  • Proven ability to transform complex data into clear, high-level strategies that drive business results
  • Experience with supply chain systems, data analytics tools, and emerging technologies (AI, automation, etc.)
  • Demonstrated executive-level experience in engaging, influencing, and aligning priorities with cross-functional teams and external partners
  • Experience managing relationships and driving results with 3PLs and other service providers
  • Hands-on experience reviewing and optimizing physical processes in distribution centers and logistics operations
  • Ability to travel up to 25% of the time, both domestically and internationally

Nice to have

  • Advanced degree in Supply Chain Management, Engineering, Business, or related field
  • Certifications in LEAN, Six Sigma, or equivalent
  • Experience in both B2B and D2C logistics environments
  • Familiarity with digital transformation and AI-driven supply chain solutions

What we offer

  • bonus
  • equity
  • benefits
Meta - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Global Logistics Process Improvement Program Manager

8 matching positions

Global Process Manager

Waymo is an autonomous driving technology company with the mission to be the wor...
Location
Location
United States , Phoenix; Los Angeles; San Francisco
Salary
Salary:
159000.00 - 202000.00 USD / Year
waymo.com Logo
Waymo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8 years of experience in roles driving process optimization and design, particularly in high complexity businesses like autonomous vehicle logistics or support, transportation, commercial aviation, or logistics
  • Bachelor's degree
  • Demonstrate excellent problem-solving, critical thinking, and analytical skills with experience in applying in a complex business
  • Strong verbal and written communication and interpersonal skills, with the ability to work with and influence cross-functional teams and external partners
  • Ability to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions
  • Process mapping tool mastery
Job Responsibility
Job Responsibility
  • End to End Process Design: Own the end-to-end support journey processes, from initial contact to resolution, focusing on most impactful workflows. Design, document, and maintain a standardized global library of processes (SOPs), workflows, and policies for all Rider Support channels, in line with the Rider Support vision and strategy. Serve as the subject matter expert on these processes to internal and external audiences
  • Build and Execute Roadmap: Develop and execute a roadmap for continuous improvement, targeting processes with greatest measured rider impact (touching process/policy, people, and technology). Collaborate with and gain buy-in from Rider Support Program Lead, Product/Engineering, QA, systems teams, and executive leadership
  • Continuous improvement: Analyze all inputs to process effectiveness and leverage these inputs to drive continuous positive change: Conduct regular audits and deep-dive analyses, analyze contact rate and changes over time, analyze rider success metrics like customer satisfaction (CSAT) and customer effort score (CES), assess output from retrospective and root cause analyses performed on operations events, and design additional methods for pulling effectiveness data. Use all these inputs and others to consistently improve our processes and policies
  • Gap Analysis and Auditing: Conduct regular audits and deep-dive analyses to identify process inefficiencies, policy ambiguity, and compliance risks, specifically measuring impact on Customer Effort Score (CES), Customer Satisfaction (CSAT), and operational cost
  • Change Management: Lead change and governance for all support operation changes, ensuring new processes are vetted, approved by stakeholders (Legal, Safety, Engineering, Training, Product, and more), and flawlessly implemented globally and at scale
What we offer
What we offer
  • discretionary annual bonus program
  • equity incentive plan
  • generous Company benefits program
  • top-notch medical, dental and vision insurance
  • mental wellness support
  • gym membership
  • special wellness programs
  • competitive compensation
  • bonus opportunities
  • equity
  • Fulltime
Read More
Arrow Right

Manager, Global Logistics Digitalization & FBA

In this role, the person will be responsible for leading the digitalization init...
Location
Location
Poland , Krakow
Salary
Salary:
Not provided
aptiv.com Logo
Aptiv plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Min. Bachelor's degree in Supply Chain Management, Logistics, Information Systems, or related field (Master's degree preferred)
  • 10+ years of experience in logistics/supply chain operations with at least 5 years in digital transformation or systems implementation
  • Proven track record of successfully implementing logistics technology solutions
  • Experience managing cross-functional teams and projects
  • Proficient understanding of logistics systems (TMS, WMS, YMS, etc.)
  • Knowledge of data analytics tools and methodologies
  • Familiarity with project management methodologies (Agile, Lean, Six Sigma)
  • Experience with business process modeling and optimization
Job Responsibility
Job Responsibility
  • Drive Digital Logistics Strategy – Develop and execute the digital roadmap aligned with SCM objectives
  • Lead Technology Implementation – Oversee deployment and optimization of logistics systems (TMS, WMS) and integrations with ERP and other platforms
  • Enable Process Automation – Identify inefficiencies, design automated workflows, and standardize logistics processes globally
  • Leverage Data & Analytics – Collaborate with analytics teams to implement predictive models, ensure data governance, and extract actionable insights
  • Champion Innovation – Evaluate emerging technologies (AI, robotics, track & trace), lead pilots, and build business cases for adoption
  • Manage EMEA Freight Audit – Control audit processes, troubleshoot operational issues, maintain contracts/SOPs, and ensure compliance with legal and VAT regulations
  • Monitor KPIs & Performance – Establish metrics to measure success of digital initiatives and prepare monthly performance reports
  • Lead Change Management – Drive adoption of new systems and processes across logistics and related functions
  • Cross-Functional Collaboration – Partner with IT, sourcing, operations, and technology suppliers on strategic projects
  • Develop Team Capability – Create training programs to enhance digital literacy and foster a culture of continuous improvement
What we offer
What we offer
  • Private health care (Signal Iduna) and Life insurance for you and your beloved ones
  • Well-Being Program that includes regular webinars, workshops, and networking events
  • Hybrid work (min. 47 days/yr of remote work, flexible working hours)
  • Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary
  • Access to sports groups and Multisport card
  • Fulltime
Read More
Arrow Right

Sr. Procurement Manager, Global Logistics

This position will focus on warehousing, reverse logistics (RMA), and logistics ...
Location
Location
United States , San Jose
Salary
Salary:
165000.00 - 175000.00 USD / Year
roku.com Logo
Roku
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in supply chain management, Operations, Engineering, or Business (master’s preferred)
  • 8+ years of experience in Logistics / Services Procurement, with strong emphasis on Warehousing, Reverse Logistics (RMA), and contract management
  • Direct sourcing experience with 3PLs, warehousing providers, fulfillment centers, repair/refurbishment vendors, and reverse logistics partners
  • Strong understanding of warehouse operations, RMA workflows, inventory handling, labor models, and cost drivers
  • Demonstrated expertise in services contracting, including MSAs, SOWs, rate cards, SLAs, outsourcing models, should-cost analysis, benchmarking, and commercial negotiations
  • Experience running RFx processes and managing suppliers through the full contract lifecycle
  • Ability to operate effectively in a fast-moving, ambiguous environment while influencing cross-functional stakeholders
  • Strong analytical, communication, and stakeholder management skills
  • Proficiency with Microsoft Excel, Word, and PowerPoint
Job Responsibility
Job Responsibility
  • Lead and manage the Warehousing & RMA sourcing categories, owning end-to-end supplier engagement across third-party warehouses, fulfillment centers, repair depots, refurbishers, and reverse logistics partners
  • Own the commercial strategy and supplier portfolio supporting inbound warehousing, outbound distribution, returns processing (RMA), refurbishment, resale, recycling, and disposal operations
  • Negotiate, draft, and manage Statements of Work (SOWs), Master Service Agreements (MSAs), NDAs, amendments, and pricing exhibits with warehousing, RMA, and logistics service providers
  • Lead RFx processes for Warehousing and RMA services, including scope definition, bid analysis, supplier evaluation, and recommendation using eSourcing tools
  • Develop and execute category strategies leveraging market intelligence, supplier benchmarking, rate cards, capacity planning, and total cost of ownership (TCO) models across storage, handling, labor, repair, and reverse logistics cost drivers
  • Act as the primary commercial point of contact for Warehousing and RMA suppliers, managing pricing, performance issues, claims, compliance, contract changes, and escalations
  • Identify and deliver cost optimization and productivity initiatives, including network optimization, supplier rationalization, rate re-benchmarking, and process improvements across warehousing and returns flows
  • Partner closely with Logistics Operations, Supply Chain, Finance, Sales, Service, and Legal teams to support budgeting, forecasting, and cost validation that withstands executive scrutiny
  • Host QBRs and supplier scorecard reviews, driving accountability around SLAs, KPIs, service quality, cost, compliance, and continuous improvement
  • Ensure suppliers meet commitments related to cost, capacity, service levels, quality, inventory accuracy, RMA turnaround times, and compliance
What we offer
What we offer
  • health insurance
  • equity awards
  • life insurance
  • disability benefits
  • parental leave
  • wellness benefits
  • paid time off
  • mental health and financial wellness support and resources
  • commuter benefits
  • retirement options (401(k)/pension)
  • Fulltime
Read More
Arrow Right

Logistics Principle Program Manager

The Global Transportation Management System (TMS) Lead is responsible for defini...
Location
Location
United States , Austin
Salary
Salary:
142720.00 - 214080.00 USD / Year
amd.com Logo
AMD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in logistics, transportation, supply chain, or enterprise systems in global, high-tech, or manufacturing environments
  • Proven success leading enterprise-scale system implementations (TMS strongly preferred), including vendor evaluation and global rollout
  • Strong technical program management capabilities with experience leading cross-functional initiatives
  • Solid understanding of transportation operations, carrier management, freight settlement, and logistics data flows
  • Experience with system integrations and analytics tools (e.g., Power BI, SQL-based datasets)
  • Exposure to automation, optimization, or AI/ML use cases in supply chain or logistics
  • Strong communication and stakeholder management skills with the ability to influence without authority
  • Bachelor’s degree in Supply Chain Management, Logistics, Business, Information Systems, Engineering, or a related field
  • Advanced degree or certifications (e.g., PMP, APICS, Six Sigma) are a plus
Job Responsibility
Job Responsibility
  • Lead AMD’s global TMS strategy, architecture, and multi‑year roadmap
  • Drive the full TMS vendor selection process, including requirements, RFP execution, evaluation, and final recommendation
  • Serve as the program lead for global TMS implementation, integration, and deployment across regions and transportation modes
  • Partner with IT and technology vendors on system design, integrations (ERP, WMS, data platforms), security, and data architecture
  • Translate logistics and business requirements into functional and technical system specifications
  • Standardize and optimize transportation processes enabled by TMS capabilities while supporting essential regional differences
  • Identify, design, and scale automation and AI‑enabled use cases (e.g., predictive ETAs, exception management, performance insights, cost optimization)
  • Establish governance models, KPIs, and operating rhythms that measure system adoption, performance, and business outcomes
  • Lead change management, including stakeholder alignment, training strategy, documentation, and global user adoption
  • Manage post‑deployment lifecycle activities such as enhancements, releases, vendor performance, and continuous improvement
  • Fulltime
Read More
Arrow Right

Logistics Operations Program Manager

Meta's Reality Labs (RL) is seeking a Logistics Operations Program Manager (OPM)...
Location
Location
United States , Sunnyvale
Salary
Salary:
115000.00 - 163000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in logistics, fulfillment operations, supply chain operations, or operations program management (prototype, NPI, or high-variability environments)
  • Experience working in consumer electronics, AR/VR, hardware NPI, or other complex physical supply chain environments
  • Demonstrated experience leading cross-functional operational programs with measurable outcomes (service, cost, quality, cycle time, or compliance)
  • Hands-on experience with fulfillment processes (receiving, inventory management, pick/pack/ship, transportation coordination, returns/reverse logistics) and exception management
  • Experience building operational mechanisms and documentation (operating procedures, service metrics, escalation frameworks, metrics dashboards) and driving adoption across stakeholders
  • Analytical and problem-solving skills, including defining metrics, diagnosing drivers, and prioritizing improvements using data
  • Operates under your own initiative in ambiguous, time-sensitive environments and to manage multiple priorities and stakeholders simultaneously
  • Evidenced success in communication skills, including executive-ready status updates, risk articulation, and decision framing
Job Responsibility
Job Responsibility
  • Own prototype fulfillment operational programs end-to-end (intake, prioritization, planning, execution, and post-mortems) to enable RL product development timelines
  • Be the primary liaison between broad internal teams and third-party logistics service providers
  • Partner cross-functionally with Product Engineering, Prototype Programs, Security, Shipping Vendors, and Internal customers to align requirements and deliver on-time, compliant shipments
  • Influence vendor operating mechanisms (Process documents, service metrics, escalation paths, weekly business reviews, exception management workflows) to ensure consistent global execution
  • Lead continuous improvement initiatives to reduce cycle time, improve on-time delivery, and increase labor/process efficiency across pick/pack/ship, returns, and reverse logistics
  • Develop and maintain Key Performance Indicators and reporting (e.g., on-time shipment performance, cycle time, backlog health, exception rate, inventory accuracy), and present insights and recommendations to stakeholders and leadership
  • Enable systems and tooling enhancements (requirements definition, user testing, training, rollout/change management) to improve order intake, visibility, tracking, and operational controls
  • Manage shipment exceptions and high-severity escalations
  • coordinate rapid resolution with internal teams and external logistics providers
  • Influence roadmap planning by identifying operational risks, capacity constraints, and dependency gaps
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Logistics Capacity Program Manager

Meta is seeking an experienced Logistics Capacity Program Manager to join Realit...
Location
Location
United States , Sunnyvale
Salary
Salary:
138000.00 - 196000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Supply Chain, Logistics, Engineering, Operations Research, Data Science, or a related field
  • 7+ years of experience in logistics, supply chain, or capacity planning roles, with a proven track record of managing complex, global networks
  • Demonstrated experience in short-term and long-term capacity planning
  • Proven analytical skills with the ability to perform extensive data analysis and translate findings into actionable strategies
  • Proficiency in data analysis tools (e.g., SQL, Python, Excel) and experience with forecasting/modeling techniques
  • Experience collaborating with cross-functional teams in a fast-paced, matrixed environment
  • Executive-level communication and presentation skills
Job Responsibility
Job Responsibility
  • Develop and maintain global network capacity plans for fulfillment and transportation nodes, covering both short-term (0–13 weeks) and long-term (1–3 years) horizons
  • Analyze demand and supply trends to proactively identify capacity constraints and opportunities across the logistics network
  • Optimize storage costs by analyzing inventory levels, warehouse utilization, and implementing strategies to reduce excess storage and improve space efficiency
  • Collaborate with cross-functional teams, including procurement, supply chain, operations, engineering, and finance, to identify and execute initiatives that drive down overall fulfillment costs
  • Lead data inspection to uncover insights, drive root cause analysis, and inform decision-making for network optimization and cost management
  • Design and implement AI-driven solutions to automate, forecast, and optimize capacity planning and cost control processes
  • Present recommendations and findings to executive leadership and stakeholders, influencing strategic decisions with a focus on both capacity and cost outcomes
  • Continuously improve planning tools, models, and processes to enhance accuracy, scalability, efficiency, and cost-effectiveness
What we offer
What we offer
  • bonus
  • equity
  • benefits
Read More
Arrow Right

Partner Operations Enablement Program Manager

Waymo is an autonomous driving technology company with the mission to be the wor...
Location
Location
United States , San Francisco
Salary
Salary:
159000.00 - 196000.00 USD / Year
a16z
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Operational Strategy & Program Management Expertise: 7-10+ years of experience in Program Management, specifically in roles focused on Process Excellence, Sales/Ops Enablement, and/or Strategy & Operations
  • Must have a proven track record of turning ambiguous problems and workflows into clear, actionable decisions, playbooks and processes
  • Adaptability in High-Growth Environments: Experience working in a fast-paced environment (like Tech or Global Logistics) where products, processes, and standards change frequently. You must be comfortable with taking both proactive and reactive measures to smooth the experience of those on the receiving end of the change
  • Cross-Functional & Leadership Engagement Skills: Demonstrated ability to influence and align diverse stakeholders including senior company leaders (e.g., Product, Legal, Partnerships, and Ops)
  • Systems Thinking for Partnerships and/or Global Business Units: Experience managing or supporting third-party/external partner ecosystems or multi-region business units. You understand that "one size does not fit all" and can identify what is "uniquely required" for different partner tiers or regions
Job Responsibility
Job Responsibility
  • Build and maintain internal and external playbooks and documentation to enable independent operations by Waymo partners that meet our standards across all markets domestically and internationally
  • Identify opportunities for process improvement in how Waymo Operations engages with partners and work closely with internal cross-functional stakeholders across Finance, Legal, Business Development, Product, Supply Chain and other teams to drive these improvements
  • Support Partner Managers and Business Development leads in program review cadences internally and externally to assess partnership health and identify critical development areas within Waymo to support partners’ success
What we offer
What we offer
  • discretionary annual bonus program
  • equity incentive plan
  • Company benefits program
  • medical insurance
  • dental insurance
  • vision insurance
  • mental wellness support
  • gym membership
  • wellness programs
  • competitive compensation
  • Fulltime
Read More
Arrow Right

Global Program Lead- Support Tooling Programs & Enablement

The Global Program Lead – Support Tooling Programs & Enablement is responsible f...
Location
Location
India , Bangalore; Hyderabad
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in support operations, technical support programs, operational program management, or customer experience operations
  • Bachelor's degree in Program Management, Operations, Logistics, Engineering, or a related field
  • 2+ years of people management experience
Job Responsibility
Job Responsibility
  • Lead & program manage global programs on support tooling aimed at improving bug triage, outage handling, workflow consistency, and cross-team coordination
  • Drive automation and optimization opportunities in processes, tooling, and operational workflows
  • Collaborate broadly across Support Operations, Engineering, Product, Community Operations CX, and Quality teams
  • Serve as the operational voice—ensuring processes, workflows, and readiness plans support efficient bug and outage management
  • Build strong communication channels and feedback loops to drive continuous operational alignment
  • Lead and project manage the operational intake process for new work, rollouts, new workflows, and operational changes for support tooling
  • Oversee the design, standardization, and optimization of end-to-end support processes across multiple support tooling products/features, ensuring consistency, quality and efficiency
  • Drive continuous improvement initiatives to eliminate friction, reduce cycle time, and improve quality of investigations and escalations
  • Evaluate operational tools and collaborate with partners to improve process scalability and usability
  • Own operational KPI frameworks, performance scorecards, dashboards, and health reviews for the GFX support tooling team
  • Fulltime
Read More
Arrow Right