Global Logistics & Customs Manager Jobs

Global Logistics & Customs Manager

The Global Customs and Logistics Manager will oversee all aspects of internation...

Location

France , Vierzon

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Bachelor's degree in Supply Chain Management, International Business, or related field
8+ years of experience in global customs and logistics management
Deep knowledge of international trade regulations and customs procedures
Experience with customs compliance software and logistics management systems
Strong understanding of Incoterms and international shipping documentation
Excellent project management and problem-solving skills
Strong leadership and team management abilities
Fluent in English, additional languages are a plus

Job Responsibility

Develop and implement global customs and logistics strategies aligned with company objectives
Manage relationships with customs authorities, freight forwarders, and logistics partners worldwide
Oversee import/export documentation, licenses, and customs declarations
Ensure compliance with international trade regulations and customs requirements
Optimize shipping routes and logistics costs across global supply chains
Lead and develop a team of customs and logistics professionals
Monitor and analyze logistics KPIs and implement improvements
Manage customs audits and coordinate responses to inquiries from regulatory authorities
Develop and maintain SOPs for global customs and logistics operations
Negotiate and manage contracts with logistics service providers

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Annual company outing, plus frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Academy Global Project Manager

The primary responsibility of this role is to provide professional project manag...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

5+ years of experience managing customer projects, global project experience preferred
5+ years of relevant industry experience and/or background (i.e., HR, learning, higher education, organizational development, etc.)
Leadership & Development industry experience is highly desirable
Demonstrated experience mentoring and onboarding others
Project management training and/or certifications, able to apply various methodologies
Demonstrated experience defining project-based processes which improve efficiency
Builds effective and engaged teams, with a focus on people-first and development/coaching
Able to provide direction and effective delegation and prioritization for self and project teams
Very strong detail orientation, ability to track project delivery information
Analytical and able to design and execute dashboard reporting that drives decision making

Job Responsibility

Provide project management leadership for delivery of complex, large-scale projects for several clients
Collaborate with sales and solution to define project post-sale using charter, scope, and detailed requirements documentation
Facilitate set-up of projects to ensure customer expectations, outcomes, and benefits are aligned
Set up detailed project governance and clearly define roles and structure
Provide client-facing support at project level
Ensure appropriate project resourcing at global, regional, and local levels
Define and manage project plans, schedules, RAID logs, and other work trackers
Collaborate to define, write, review, and execute communications
Create governance, stakeholder management, and communication plans
Serve as primary project management escalation point

What we offer

Your own world-class coach
Friends and family coaching
2 weeks work-from-anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour

Fulltime

Head of Customer Service - Global

As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform...

Location

Singapore , Singapore

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

MBA from a reputed institution (Bachelor’s in Business or Engineering preferred)
10+ years in service leadership roles across customer operations, success, or support
At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred)
Deep knowledge of CX design, service operations, and contact center management
Lean Six Sigma Black Belt certification preferred
strong track record of process optimization
Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100
Strong communicator, people leader, and cross-functional collaborator
Empathy-first mindset paired with data-driven decision-making

Job Responsibility

Own the strategy and execution of the entire Customer Service function across Southeast Asia
Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management
Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA, and Retention Rate
Implement Lean, Six Sigma, and automation best practices to remove inefficiencies and scale effortlessly
Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction
Create structured escalation management and issue resolution frameworks with internal and external stakeholders
Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps
Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback

What we offer

A leadership seat to design and scale customer service across Southeast Asia
Access to digital customer experience tooling and automation infrastructure
A global team culture that values experimentation, empathy, and ownership
Fast-paced environment with autonomy to build and lead from the front
A chance to transform how customers experience global logistics — and build a legendary service organisation

Fulltime

Enterprise Customer Success Manager

We are looking for an Enterprise Customer Success Manager who will partner with ...

Location

United Kingdom , London

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

At least 2+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Excellent verbal and written English communications skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
BA/BS degree or equivalent preferable

Job Responsibility

Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

Customer Support Admin / Account Manager

Are you a natural communicator with a knack for solving problems and a passion f...

Location

United Kingdom , Burgess Hill

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication and problem-solving skills
Ability to multitask and thrive in a fast-paced environment
Previous experience in a customer-facing or logistics admin role
Confident with MS Office tools (Excel, Word, PowerPoint)
A sharp eye for detail and a proactive, can-do attitude

Job Responsibility

Managing and processing customer orders via internal systems and online portals
Coordinating with global teams across warehouse, sales, and quality departments to ensure seamless order fulfilment
Investigating and resolving customer claims and returns with efficiency and care
Keeping a close eye on urgent and complex orders to ensure timely delivery
Assisting demand planning teams with forecasting and order trends
Building strong relationships and keeping clients informed every step of the way

What we offer

Be part of a collaborative, international team
Enjoy the flexibility of hybrid working
Work in a supportive environment where your ideas and contributions matter
Onsite parking makes commuting so much easier
Real opportunity to go permanent and grow your career

Fulltime

Academy Global Project Manager

The primary responsibility of this role is to provide professional project manag...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

5+ years of experience managing customer projects, global project experience preferred
5+ years of relevant industry experience and/or background (i.e., HR, learning, higher education, organizational development, etc.)
Leadership & Development industry experience is highly desirable (e.g., HR, HR consulting, human capital, workforce planning, leadership development, HR assessment, business coaching, talent management, redeployment)
Demonstrated experience mentoring and onboarding others
Project management training and/or certifications, able to apply various methodologies
Demonstrated experience defining project-based processes which improve efficiency
Builds effective and engaged teams, with a focus on people-first and development/coaching
Able to provide direction and effective delegation and prioritization for self and project teams
Very strong detail orientation, ability to track project delivery information. Ability to simplify and communicate themes from a large amount of manual details.
Analytical and able to design and execute dashboard reporting that drives decision making

Job Responsibility

Provide project management leadership for the delivery of complex, large-scale projects for several clients, in collaboration with the account team, and program manager, where applicable
In collaboration with sales and solution, define project post-sale using charter, scope, and detailed requirements documentation and practices
Facilitate the set-up of the project to ensure the customer expectations, outcomes, and benefits are aligned to project(s) delivery processes, program tracking, and reporting
Set up detailed project governance, clearly define roles, and structure to ensure effective project delivery process
Provide client-facing support at the project level to ensure project team is aligned, deliverables are met, and issues are escalated and resolved
Ensure appropriate project resourcing at global, regional, and local levels to support program outcomes and project deliverables
Define and manage project plans, schedules, RAID logs, and other work trackers
Collaborate to define, write, review, and execute communications with project team, customer, and participants
Collaborate with key project stakeholders to ensure delivery alignment and seamless customer experience
Create governance, stakeholder management, and communication plans

What we offer

Global leading organization
Your own world-class coach
Friends and family coaching
2 weeks work-from-anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour

Fulltime

Global Accounts and Specialist Services Manager

We are looking for a highly motivated individual to lead the Global Accounts and...

Location

United Kingdom , Coleshill, Birmingham

Salary:

Not provided

Davies Turner

Expiration Date

Until further notice

Requirements

Strong leadership and team building skills
A committed work ethic, drive and great initiative
Sound commercial sense with good financial acumen to maximise profits
Strong analytical skills in measuring performance and a drive for continuous improvement
Passion for delivering excellent customer service
2 years managerial experience in Freight Forwarding
Excellent interpersonal skills
Knowledge of the industry is essential
Knowledge of all Microsoft Office suite applications, particularly Excel
Strong presentation skills

Job Responsibility

Line management of an operational team
Accountability for the profit and loss of the department
Working closely with Sales and Trade Lane Managers to develop our existing customers as well as new business wins
Set and maintain a high standard of customer service
Ensure a high level of accuracy for the department’s accounting systems
Trade lane responsibilities
Setting the departmental budgets
Completing tenders and presenting to Key Account customers
Preparing KPI reports

What we offer

Up to 25 days holidays plus Bank Holidays
Life Cover
Profit related pay
Defined contribution pension scheme
Discounted store/shopping benefit scheme
Private Healthcare
Car Parking
Employee Assistance Programme
Industry recognised training

Fulltime

New

Logistics Operations Manager

As the Logistics Operations Manager at Rapha, you will become part of a team tha...

Location

United Kingdom , London

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

Approximately 5 years’ experience in Logistics or warehousing
Retail operations experience
Contract management experience
Understanding of WMS and TMS
Strong analytical, numerical and Excel skills
Presentation skills
Great interpersonal and communication skills
Strong organisational skills and a get the job done mindset
The ability to work under pressure and take on constructive criticism
Flexibility and enthusiasm

Job Responsibility

Work with the team to develop a 3PL KPI dashboard, using it to drive performance improvement
Work with Logistics Analyst to review carrier NPS and customer experience team to recommend improvements and changes as appropriate
Analyse occupancy and stock levels in DC’s, ensuring compliance with auditors requirements to reduce stock write off
Lead weekly cost review with 3PL’s
Inventory adjustments and cycle counts
Respond timely to trending customer issues and delays - carriers and 3PL
Manage team of 3 (ECom Logistics Lead, B2B Logistics Coordinator and Logistics Lead)
Own the relationship with 3PL
Act swiftly to resolve discrepancies between stock systems and bonded warehouse records, implementing real-time corrective measures
Perform daily stock reconciliations between our distribution center and internal systems to identify and resolve discrepancies, escalating internally as appropriate

What we offer

Flexible working hours
Support for ad-hoc remote working during the week - minimum 4 days in office
25 days annual leave
2 additional days paid time off to participate in a sportive or similar related cycling event
A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
An annual clothing allowance of £1,120 for testing and promotional purpose
A company bonus scheme
A health cash plan provided by Healthshield worth up to £1405 per year
Mental health support with MyndUp
Free barista coffee and social drinks in the office

Fulltime

Global Logistics & Customs Manager

Ledger

Location:
France, Vierzon

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 13, 2025

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