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As a Global Learning Academy Trainer at British Airways, you’ll play a key role in shaping the capability of our people and the future performance of our airline. Sitting at the heart of the People function, the Global Learning Academy supports safety, operational excellence and customer experience through impactful, engaging learning. In this role, you’ll bring learning to life, helping colleagues build confidence, develop skills and perform at their best — making a real difference every day, both on the ground and in the air. This is a uniformed, shift‑based role, including weekends and may involve some domestic and international travel.
Job Responsibility:
Be responsible for delivering a wide range of training programmes, ensuring sessions are engaging, inclusive and impactful, and that learning outcomes are consistently achieved
Be adaptive in your delivery style to suit different audiences and learning needs, creating a positive and supportive learning environment where colleagues feel confident to participate and develop
Provide coaching, feedback and follow‑up support to learners, managing performance and attendance during training and addressing issues promptly in line with agreed processes
Prepare training materials and environments ahead of delivery, ensuring content is delivered as designed and in line with current programme objectives, policies and regulatory requirements
Accurately record learning and assessment activity, maintain your own qualifications and recency, and actively contribute to continuous improvement through feedback, quality assurance activity and collaboration with programme owners, designers and delivery managers
Requirements:
Experience delivering training across multiple subject areas or programmes, with an understanding of adult learning principles and effective training practices
Confident delivering both in‑person and virtual training
IT literate, and comfortable presenting learning materials using a range of systems
A learning and development qualification, such as CIPD, and additional operational or professional qualifications would be advantageous
Nice to have:
Experience within an aviation environment and knowledge of relevant regulations is desirable, alongside a willingness to maintain ongoing professional development and personal recency
What we offer:
Unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family