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Global Knowledge Production Lead, CommOps

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Uber

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Location:
Netherlands , Amsterdam

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role owns Uber’s end-to-end Knowledge Production operating model. This leader is accountable for how knowledge is produced globally; setting standards, systems, and performance expectations that enable high-quality, scalable delivery across all personas and regions.

Job Responsibility:

  • Lead the Knowledge Production organization
  • Own the Knowledge Production operating model
  • Capacity, headcount & site strategy
  • Intake, tooling & execution rigor
  • AI & process enablement
  • Metrics & operational health
  • Cross-functional leadership

Requirements:

  • 8+ years of experience in knowledge, content, production, or operations management
  • 2+ years leading managers and large teams
  • Experience using AI tools to enable scale and quality
  • Experience scaling global knowledge or content operations
  • Strong operating model, capacity planning, and performance management expertise
  • Proven ability to use data to drive decisions and trade-offs
  • Excellent stakeholder management and executive communication skills

Nice to have:

  • Thinks in systems and scale, not individual requests
  • Anticipates risk before it impacts delivery
  • Sets a high bar for clarity, rigor, and accountability
  • Uses metrics to inform decisions—not just report outcomes
  • Builds strong leaders and durable systems, not just outputs

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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