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This role owns Uber’s end-to-end Knowledge Production operating model. This leader is accountable for how knowledge is produced globally; setting standards, systems, and performance expectations that enable high-quality, scalable delivery across all personas and regions.
Job Responsibility:
Lead the Knowledge Production organization
Own the Knowledge Production operating model
Capacity, headcount & site strategy
Intake, tooling & execution rigor
AI & process enablement
Metrics & operational health
Cross-functional leadership
Requirements:
8+ years of experience in knowledge, content, production, or operations management
2+ years leading managers and large teams
Experience using AI tools to enable scale and quality
Experience scaling global knowledge or content operations
Strong operating model, capacity planning, and performance management expertise
Proven ability to use data to drive decisions and trade-offs
Excellent stakeholder management and executive communication skills
Nice to have:
Thinks in systems and scale, not individual requests
Anticipates risk before it impacts delivery
Sets a high bar for clarity, rigor, and accountability
Uses metrics to inform decisions—not just report outcomes
Builds strong leaders and durable systems, not just outputs