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Global Knowledge Governance, Standards & Platforms Program Lead

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Uber

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Location:
United States , New York ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

183000.00 - 225500.00 USD / Year
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Job Description:

The Head of Knowledge Governance, Standards, and Platforms owns the rules, standards, and platform guardrails that ensure the Customer-Support Global Content team delivers high-quality, compliant, and scalable knowledge across all channels. This role ensures that experience-led strategy is translated into enforceable standards and supported by the right platform capabilities. This leader operates horizontally across personas, surfaces, and modalities, ensuring consistency and quality across both human- and AI-delivered experiences. While this role does not define experience strategy or information architecture, it is accountable for codifying those decisions into governance models, standards, and platform configurations that can operate at scale. This is a senior leadership role responsible for building and scaling governance in a tech-first, AI-enabled knowledge organization.

Job Responsibility:

  • Set and Scale Knowledge Governance & Standards
  • Own Knowledge Platforms & Enablement
  • Govern Quality, Risk, and Execution at Scale

Requirements:

  • 7+ years of experience in program management, content operations, or knowledge governance within a high-growth or tech-first environment
  • Experience leading complex, cross-functional initiatives and managing senior-level stakeholders to drive alignment on governance or platform standards
  • Proficiency in managing the end-to-end content lifecycle, including experience with CMS/KMS platforms, taxonomy, and metadata schemas
  • Proven ability to translate high-level strategy into actionable operating models, audit frameworks, or compliance standards that can be enforced globally
  • Experience navigating high-ambiguity environments and managing shifting priorities without losing sight of long-term goals

Nice to have:

  • Experience working with AI-enabled or structured knowledge systems
  • Familiarity with vendor management and platform roadmap planning
  • Experience operating in large, complex, or highly regulated organizations
  • Background partnering closely with product, engineering, or AI teams
What we offer:
  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • Eligible to participate in a 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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