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Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.
Job Responsibility:
Developing and implementing service strategies
Managing customer relationships
Identifying new business opportunities
Working closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies
Driving sales growth
Ensuring customer satisfaction
Promoting the company's services and win-win claim settlements to the assigned clients
High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services
Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor
Define strategy for assigned accounts (constant process)
Review client financials and regularly meets with senior executives to understand their longer-term strategies
Lead High Level Operation / Technical Forums with client leadership
High Level mediation in escalation/claims looking for win-win compromises
Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business
Negotiation the Major Technical Issues Agreements (warranty extension, etc…) and frame agreements
Ensure client instructions / contractual obligations are executed in a timely and accurate manner
Requirements:
Engineering Degree or similar
Microsoft office, Excel, Power Point
10 years experience in Service Operations
Proficiency in English
Proactive, great team player and humble person
Result oriented, resilient, responsible and organized person
Empathic person and able to find win-win compromises
What we offer:
Opportunity to make our world a little more sustainable