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We are seeking a Global IoT Service Partner who will ensure that VOIS global IoT customers receive an exceptional service experience. This role provides dedicated in‑life service consultancy to premium global clients, managing service performance, supporting service improvement initiatives, and acting as the primary service contact. It is ideal for individuals with strong technical understanding, excellent communication skills, and a passion for customer success within IoT environments.
Job Responsibility:
Serve as the dedicated key contact for designated global IoT customers
Host remote customer service review meetings and capture follow-up actions
Provide reactive IoT technical service management to support customers’ in‑life operations
Contribute to service improvement initiatives led by Account Managers or Global Service Managers
Review and provide input on new processes that impact customer-specific solutions
Represent Vodafone’s interests with customers and advocate for customers within Vodafone IoT Operations
Requirements:
Fluent in English
ITIL v3 Foundation certification required
Strong technical understanding relevant to IoT service delivery
Skilled in negotiations and communication
Analytical, organised, and able to interpret service-related data and insights
Educated to University/MA degree level
What we offer:
The opportunity to work with global enterprise IoT customers and complex, high‑value service environments
Exposure to international stakeholders across multiple markets and functions
A collaborative culture that supports continuous learning and professional growth
The chance to influence service quality and customer experience at a global scale