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Vodafone Logo Vodafone · IT - Software Development

Global IoT Service Expert

Hungary, Budapest · Job Posted January 21, 2026
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Job Description

We are seeking a Global IoT Service Expert to lead the IoT service relationship for Vodafone’s largest IoT accounts. This role involves acting as a trusted advisor to customers, managing in-life IoT services, and providing governance over IoT operations such as incident, change, and problem management. You will collaborate with internal teams and vendors to deliver market-leading service offerings and ensure customer satisfaction and loyalty.

Job Responsibility

  • Serve as the dedicated key contact for Vodafone’s strategic IoT customers globally
  • Manage senior-level customer relationships and lead service review meetings and QBRs
  • Provide proactive IoT technical service management and drive service improvements using ITIL principles
  • Analyse patterns and customer needs to identify new opportunities and shape IoT operational services
  • Initiate and approve new processes impacting customer solutions
  • Engage in IoT vendor management and collaborate with technical planning authorities on strategic topics
  • Represent Vodafone’s interests while advocating for customer needs within the IoT organisation
  • Own overall IoT service and contractual deliverables, including KPIs, SLAs, NPS, and cost-to-serve metrics
  • Support commercial stakeholders to drive incremental revenue and customer adoption of IoT service

Requirements

  • Fluent in English
  • ITIL v3 Foundation Certification and strong project management skills
  • Advanced IoT technical knowledge, including operations and service management for WAN, LAN, SDN, and security services
  • Excellent negotiation, communication, and coordination skills with a customer-focused approach
  • Analytical mindset with experience in data analysis and trend interpretation
  • Solution-oriented, proactive, and able to work effectively in challenging environments
  • University or MA degree with advanced knowledge of mobile network technologies (LPWA, GPRS, WCDMA, LTE 4G)
  • Familiarity with module technologies and products (SIMCOM, Quectel, Gemalto, Sierra Wireless)
  • Minimum 3 years’ experience in the automotive OEM business

What we offer

  • Opportunity to work on cutting-edge IoT solutions for global premium customers
  • Exposure to strategic decision-making and collaboration with senior stakeholders
  • A dynamic, inclusive environment that fosters innovation and continuous learning
  • A dynamic environment where innovative ideas are always welcome
  • A collaborative community where your professional goals and work are supported by a diverse team
  • Access to internal and external trainings via other providers
  • A supportive internal coaching and mentoring culture
  • Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
  • Cafeteria package
  • Private Medical Services
  • Employee Assistance Program to support your well-being and mental health
  • Life and accident insurance
  • You can work remotely overseas for 20 days a year
  • 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
  • You and your family members can enjoy several discounts from our partners
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  • Fluent in English and proficient in German
  • ITIL v3 Foundation Certification and strong project management skills
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Job Responsibility
  • Serve as the dedicated key contact for Vodafone’s strategic IoT customers globally
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  • Provide proactive IoT technical service management and drive service improvements using ITIL principles
  • Analyse patterns and customer needs to identify new opportunities and shape IoT operational services
  • Initiate and approve new processes impacting customer solutions
  • Engage in IoT vendor management and collaborate with technical planning authorities on strategic topics
  • Represent Vodafone’s interests while advocating for customer needs within the IoT organisation
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  • Support commercial stakeholders to drive incremental revenue and customer adoption of IoT services
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What we offer
  • Opportunity to work on cutting-edge IoT solutions for global premium customers
  • Exposure to strategic decision-making and collaboration with senior stakeholders
  • A dynamic, inclusive environment that fosters innovation and continuous learning
  • A dynamic environment where innovative ideas are always welcome
  • A collaborative community where your professional goals and work are supported by a diverse team
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  • A supportive internal coaching and mentoring culture
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Global IoT Service Expert - German Speaking

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  • Fluent in English and proficient in German
  • ITIL v3 Foundation Certification and strong project management skills
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  • Opportunity to work on cutting-edge IoT solutions for global premium customers
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