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We are seeking a Global IoT Service Expert to lead the IoT service relationship for Vodafone’s largest IoT accounts. This role involves acting as a trusted advisor to customers, managing in-life IoT services, and providing governance over IoT operations such as incident, change, and problem management. You will collaborate with internal teams and vendors to deliver market-leading service offerings and ensure customer satisfaction and loyalty.
Job Responsibility:
Serve as the dedicated key contact for Vodafone’s strategic IoT customers globally
Manage senior-level customer relationships and lead service review meetings and QBRs
Provide proactive IoT technical service management and drive service improvements using ITIL principles
Analyse patterns and customer needs to identify new opportunities and shape IoT operational services
Initiate and approve new processes impacting customer solutions
Engage in IoT vendor management and collaborate with technical planning authorities on strategic topics
Represent Vodafone’s interests while advocating for customer needs within the IoT organisation
Own overall IoT service and contractual deliverables, including KPIs, SLAs, NPS, and cost-to-serve metrics
Support commercial stakeholders to drive incremental revenue and customer adoption of IoT service
Requirements:
Fluent in English
ITIL v3 Foundation Certification and strong project management skills
Advanced IoT technical knowledge, including operations and service management for WAN, LAN, SDN, and security services
Excellent negotiation, communication, and coordination skills with a customer-focused approach
Analytical mindset with experience in data analysis and trend interpretation
Solution-oriented, proactive, and able to work effectively in challenging environments
University or MA degree with advanced knowledge of mobile network technologies (LPWA, GPRS, WCDMA, LTE 4G)
Familiarity with module technologies and products (SIMCOM, Quectel, Gemalto, Sierra Wireless)
Minimum 3 years’ experience in the automotive OEM business
What we offer:
Opportunity to work on cutting-edge IoT solutions for global premium customers
Exposure to strategic decision-making and collaboration with senior stakeholders
A dynamic, inclusive environment that fosters innovation and continuous learning
A dynamic environment where innovative ideas are always welcome
A collaborative community where your professional goals and work are supported by a diverse team
Access to internal and external trainings via other providers
A supportive internal coaching and mentoring culture
Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
Cafeteria package
Private Medical Services
Employee Assistance Program to support your well-being and mental health
Life and accident insurance
You can work remotely overseas for 20 days a year
16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
You and your family members can enjoy several discounts from our partners