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Global IOT Service Expert - German Speaking

vodafone.com Logo

Vodafone

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Location:
Hungary , Budapest

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a German Speaking Global IoT Service Expert to lead the IoT service relationship for Vodafone’s largest IoT accounts. This role involves acting as a trusted advisor to customers, managing in-life IoT services, and providing governance over IoT operations such as incident, change, and problem management. You will collaborate with internal teams and vendors to deliver market-leading service offerings and ensure customer satisfaction and loyalty.

Job Responsibility:

  • Serve as the dedicated key contact for Vodafone’s strategic IoT customers globally
  • Manage senior-level customer relationships and lead service review meetings and QBRs
  • Provide proactive IoT technical service management and drive service improvements using ITIL principles
  • Analyse patterns and customer needs to identify new opportunities and shape IoT operational services
  • Initiate and approve new processes impacting customer solutions
  • Engage in IoT vendor management and collaborate with technical planning authorities on strategic topics
  • Represent Vodafone’s interests while advocating for customer needs within the IoT organisation
  • Own overall IoT service and contractual deliverables, including KPIs, SLAs, NPS, and cost-to-serve metrics
  • Support commercial stakeholders to drive incremental revenue and customer adoption of IoT service

Requirements:

  • Fluent in English and proficient in German
  • ITIL v3 Foundation Certification and strong project management skills
  • Advanced IoT technical knowledge, including operations and service management for WAN, LAN, SDN, and security services
  • Excellent negotiation, communication, and coordination skills with a customer-focused approach
  • Analytical mindset with experience in data analysis and trend interpretation
  • Solution-oriented, proactive, and able to work effectively in challenging environments
  • University or MA degree with advanced knowledge of mobile network technologies (LPWA, GPRS, WCDMA, LTE 4G)
  • Familiarity with module technologies and products (SIMCOM, Quectel, Gemalto, Sierra Wireless)
  • Minimum 3 years’ experience in the automotive OEM business
What we offer:
  • Opportunity to work on cutting-edge IoT solutions for global premium customers
  • Exposure to strategic decision-making and collaboration with senior stakeholders
  • A dynamic, inclusive environment that fosters innovation and continuous learning

Additional Information:

Job Posted:
January 21, 2026

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