Global HR Services Delivery Lead

• Define and execute the global HR service delivery strategy in alignment with organizational goals
• Lead Global transformation agenda to evolve our delivery strategy, optimize simplify processes, enhance automation, and improve service quality
• Own the service delivery model and ensure alignment with global frameworks and compliance standards, and risk management
• Drive the development, execution and evolution of a holistic employee experience strategy, in close collaboration with the GSS organization, ensuring alignment with leading external benchmarks and organizational objectives. Leverage data, feedback, and to continuously
• Partner with Global and regional HR Operations organization to shape and continuously improve the end-to-end employee experience, drive scalability and efficiency
• Oversee end-to-end delivery of HR services across geographies, ensuring consistency, scalability, and quality
• Monitor service performance through KPIs and SLAs, driving continuous improvement and issue resolution
• Manage strategic third-party vendors and outsourcing partners, ensuring robust service performance, commercial efficiency and service governance
• Lead and develop a team of senior professionals, fostering a culture of accountability, inclusion, innovation and growth mindset
• Build and maintain strong relationships with internal stakeholders including COEs, HR Digital, regional HR teams, GSS and business leaders
• Lead change management efforts to embed new ways of working and ensure successful adoption of service enhancements

• Master’s degree in Human Resources, Business Administration, or related field
• Fluent English language knowledge
• Minimum 15 years of professional experience, with at least 5 years in global HR service delivery or operations
• Proven track record in leading complex, transformational projects across multinational environments
• Experience managing large teams and vendor ecosystems in a matrixed organization
• A strategic mindset with proven ability to drive execution and deliver measurable results
• Comprehensive knowledge of HR processes, service management principles, and digital transformation
• Strong analytical capabilities and experience in strategic decision-making and problem-solving
• Outstanding stakeholder management skills
• A collaborative leadership style that aligns with our values of customer success, partnership, accountability, and inclusion

additional languages a plus