CrawlJobs Logo
Citi Logo Citi · IT - Software Development

Global Head of Technology - CitiDirect Online Platform

United States, Jersey City 250000.00 - 500000.00 USD / Year · Job Posted March 04, 2026
Apply Position
Job Link Share

Job Description

Would you like to drive the technical evolution of client platform relied on by many of the world’s largest companies? Do you enjoy transforming critical high-volume systems into cloud-native architectures? Would you relish the opportunity of influencing the technology strategy of one of the top financial institutions in the world? If you are excited by implementing high-profile projects to the highest quality standard, then this is the ideal role for you. Services processes trillions of dollars in B2B payments every day for our largest corporate customers, in 135+ currencies across 90+ countries. The Platform group owns all customer facing channels – web, mobile and the API platform. We have a three-pronged strategy – agile transformation, domain driven design lead microservices and move to cloud. As Applications Development Function Group Manager, you will drive the architecture vision and roadmap for CitiDirect Online and Mobile platforms. The Services Platform team creates client facing technology to facilitate our clients’ interactions with us via a wide variety of channels – API, File, Mobile and Web. We are currently investing heavily in driving forward our digital transformation which involves significant improvements in the platform – focusing on simpler client experience, increased agility, and adoption of cloud-native technology for development and deployment. Critical in this is transforming key aspects of our processing pipeline using cloud-native solutions to achieve step-changes in scalability, availability, and agility. The role manages multiple teams through other managers. A good understanding of the industry, direct competitors’ products, and services is also necessary to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction within the business, combined with a solid conceptual/practical grounding in both the functional domain and the technical aspects of the platform. Excellent communication skills required to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary.

Job Responsibility

  • Leading the design, implementing and delivery of significant change across the CitiDirect Online and Mobile platform
  • Provide architecture leadership on the transformation to containerized cloud-native topologies that deliver on key non-functional goals
  • Articulate the architecture strategy within the wider context of the global organization
  • Partner with internal central Engineering & Architecture Practice to leverage to latest cloud-native solutions within Citi and also on off-premises cloud
  • Push the envelope of change in introducing new technologies and approaches to Citi
  • Solve complex problems with simple and innovative solutions
  • Negotiate and assemble project plans, commit on deliverables, and resolve blocking issues
  • Proactively manage risk through the delivery lifecycle
  • Ensure high technical quality of design, delivery, and operational process
  • Drive agility using efficient technical and process improvements
  • Responsible for executing functional strategy in area managed
  • Determines approach to implementing functional strategy
  • Accountable for end results, budgeting, planning, policy formulation, and contribution to future strategy of the area(s)
  • Full management responsibility for multiple teams, including management of people, budget, and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval

Requirements

  • Experience in designing cloud-native containerized solutions
  • Proven ability to work with existing platforms to modernize them without completely rewriting from scratch
  • Understanding of the power of using automated testing to accelerate technology transformation
  • Background of delivering software using an iterative Agile approach
  • Comfortable interacting directly with business product managers to understand requirements and explore solutions
  • Experience in forming plans and executing to schedule, while retaining flexibility to adapt to changing priorities
  • Good understanding of risk management within projects – particularly around cross-team dependencies
  • Ability to focus on multiple projects simultaneously
  • Strong understanding of technology and a commitment to technical quality as a cornerstone of delivery
  • Appreciation of cloud-native technologies and their ability to unlock increases in development velocity and release frequency
  • Strong background in financial services preferable
  • Proven architecture experience in building horizontally scalable, highly available, real-time applications
  • Understand how to build a great team of architects, developers and can mentor and upgrade the current team
  • Have led a software organization through transformation from legacy on premise applications to microservices based applications in the cloud
  • Know how to make tradeoffs while designing platforms
  • Built applications on top of PAAS such as Pivotal Cloud Foundry or have built containerized applications on Kubernetes
  • Built a dev ops pipeline
  • Automate everything mindset
  • You have built applications with standard monitoring, observability, logging, and enabled blue-green deployment
  • Open and collaborative communication
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
  • Responsible for providing architectural vision for all IT systems, ensuring that architecture conforms to enterprise blueprints
  • Develops architecture, strategy, planning, and problem-solving solutions on an enterprise level
  • Maintains continuous awareness of business, technical and infrastructure issues and acts as a sounding board or consultant to aid in the development of creative solutions
  • Interfaces with vendors to assess their technology and to guide their product roadmap based on Citi requirements
  • Exhibits sound understanding of theories and practices in architecture and multiple related areas
  • Understanding of enterprise architecture – both functional and technical – and experience in facilitating discussions around this in large organizations
  • Experience of cloud-native architectures and delivery of such solutions using microservice patterns
  • Experience and aptitude of Agile and DevOps approaches – e.g. continuous integration, test automation, frequent releases, containerization
  • Experience in operating running highly visible projects with senior accountability
  • Understanding of HTTP and REST based architectures
  • Basic knowledge of relational databases and SQL
  • Basic knowledge of non-relational databases such as MongoDB
  • Ability and willingness to take personal responsibility for timeliness and quality of delivery
  • Strong collaborative communication with business users and other technology teams
  • Culture of continuous improvement – always striving to approve the processes and practice of self and others
  • Comfortable with giving and receiving open and honest feedback
  • Bachelor Degree in technical/quantitative subject preferred (e.g. Computer Science, Math, etc) or equivalent work experience
  • 20+ years of relevant experience
  • 15+ years experience in applications development
  • 15+ years experience managing global technology teams
  • Experience in constructing and executing comprehensive delivery plans
  • Proven track record in managing large initiatives
  • Experience in evaluating subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
  • Experience in providing architectural vision for all IT systems, ensuring that architecture conforms to enterprise blueprints
  • Experience in developing architecture, strategy, planning, and problem-solving solutions on an enterprise level
  • Maintains continuous awareness of business, technical and infrastructure issues and acts as a sounding board or consultant to aid in the development of creative solutions
  • Working knowledge of industry practices and standards
  • Interfaces with vendors to assess their technology and to guide their product roadmap based on Citi requirements
  • Exhibits sound understanding of theories and practices in architecture and multiple related areas

Nice to have

  • Any experience with tools such as TeamCity, Jenkins, Kubernetes, Helm, OpenShift and Amazon WebServices would be beneficial
  • Strong background in financial services preferable

What we offer

  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • discretionary and formulaic incentive and retention awards
Citi - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Global Head of Technology - CitiDirect Online Platform

8 matching positions

New

Collections Specialist

We are looking for a Collections Specialist to support a short-term Contract ass...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience in collections, with strong exposure to B2B account management
  • Demonstrated success handling commercial collections in a fast-paced business environment
  • Working knowledge of credit and collection procedures, including account aging and payment follow-up
  • Experience managing billing-related collection issues and resolving account discrepancies
  • Strong customer service skills with the ability to communicate firmly and professionally
  • Proven ability to build rapport with clients while maintaining focus on payment recovery
  • Comfortable working in a contract role with a 2-month project timeline
Job Responsibility
Job Responsibility
  • Contact business customers regarding overdue balances and drive timely payment through detail-oriented follow-up by phone and email
  • Review open accounts, assess payment status, and prioritize collection efforts based on aging and risk
  • Resolve billing and payment questions by working closely with customers and internal teams to address discrepancies
  • Maintain accurate records of collection activity, account notes, and payment commitments in the appropriate systems
  • Build productive relationships with clients to support successful recovery of outstanding receivables
  • Monitor assigned accounts and escalate complex or high-risk situations when additional action is needed
  • Support collection operations in both commercial and consumer account environments as business needs require
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
Read More
Arrow Right
New

HR Project Manager

We are seeking a highly organized and strategic Lead Project Manager – Human Res...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Human Resources, Technology, or a related field
  • 2–3+ years of project management experience
  • Experience leading complex, cross-functional projects in Human Resources, Digital, Retail, Technology, or related business functions
  • Proven ability to manage multiple initiatives simultaneously while meeting deadlines
  • Strong Project Management expertise
  • Risk and Issue Management experience
  • Planning and Organizational skills
  • Advanced stakeholder management and communication abilities
  • Excellent analytical and problem-solving capabilities
  • Experience with Agile, Waterfall, and/or Hybrid project methodologies
Job Responsibility
Job Responsibility
  • Lead and manage multiple HR and cross-functional projects, translating strategic priorities into actionable plans that align with business objectives
  • Define project scope, timelines, milestones, deliverables, and success metrics while ensuring projects are completed on time, within budget, and to quality standards
  • Identify and mitigate risks, resolve project challenges, and drive successful outcomes through effective planning and problem-solving
  • Partner with HR, technology teams, business stakeholders, leadership, and vendors to ensure alignment, communication, and project execution
  • Monitor project performance, provide executive-level reporting, and deliver insights and recommendations to leadership
  • Support continuous improvement initiatives by enhancing project management processes, tools, and best practices, while mentoring team members as needed
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right
New

Accounts Payable Clerk

We are looking for an Accounts Payable Clerk to support daily invoice and paymen...
Location
Location
United States , Louisville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience in accounts payable or a closely related accounting support role
  • Hands-on knowledge of core AP processes, including invoice review, payment support, and account reconciliation
  • Intermediate to advanced proficiency in Microsoft Excel for tracking, analysis, and reporting
  • Experience with Ariba is strongly preferred
  • Strong verbal and written communication skills for frequent interaction with vendors and internal teams
  • Ability to work independently, stay organized, and manage deadlines with a high level of accuracy
  • A degree is not required for this Contract position
  • however, a degree would be needed for consideration for potential long-term permanent placement opportunities.
Job Responsibility
Job Responsibility
  • Process vendor invoices, verify supporting documentation, and prepare payments in accordance with company procedures
  • Reconcile accounts payable records, investigate discrepancies, and follow through to ensure timely resolution
  • Communicate with vendors and internal departments to answer payment-related questions and provide status updates
  • Maintain accurate records within accounts payable systems and help ensure data integrity across transactions
  • Use Excel to organize, review, and analyze payment information, reports, and account details
  • Support day-to-day accounts payable operations during periods of staffing transition and changing business needs
  • Assist with activities related to the rollout of Ariba by entering information, validating records, and adapting to updated workflows
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Mobile Associate, Store-in-Store

Mobile Associates, Store-in-Store are an integral part of the Retail Team respon...
Location
Location
United States , New York
Salary
Salary:
21.50 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Coaching (Required)
  • Communication (Required)
  • Consultative Selling (Required)
  • Customer Communications (Required)
  • Customer Education (Required)
  • Customer Engagement (Required)
Job Responsibility
Job Responsibility
  • Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
  • As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
  • Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
What we offer
What we offer
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • Parttime
Read More
Arrow Right
New

Sales Assistant

Are you a detail-oriented professional who enjoys supporting sales teams and hel...
Location
Location
United States , Bethlehem
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3+ years of experience in a sales support, customer service, or administrative role
  • Experience in a manufacturing or distribution environment is a plus
  • Strong organizational skills with the ability to manage multiple priorities
  • Excellent communication skills, both written and verbal
  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • experience with CRM or ERP systems a plus
  • Customer-focused mindset with strong attention to detail
Job Responsibility
Job Responsibility
  • Provide day-to-day administrative support to the sales team
  • Assist with order processing, tracking, and updates in internal systems
  • Respond to customer inquiries regarding pricing, product availability, and order status
  • Coordinate with production and operations teams to ensure timely delivery of products
  • Maintain accurate customer records, contracts, and sales documentation
  • Prepare sales reports, presentations, and proposals as needed
  • Support scheduling of meetings, calls, and client follow-ups
  • Help manage incoming calls and emails, ensuring prompt and professional responses
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Order Processing Specialist

We are looking for a highly organized Order Processing specialist to support eff...
Location
Location
United States , North Miami Beach
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in order processing, administrative support, or a similar office-based role is preferred
  • Strong data entry ability with attention to detail and a high degree of accuracy
  • Comfort using Microsoft Excel, Microsoft Word, email, and other standard business software
  • Effective written and verbal communication skills with a customer-focused approach
  • Solid organizational skills and the ability to keep files, records, and tasks well structured
  • Ability to perform basic calculations and manage multiple priorities in a fast-paced setting
  • Familiarity with typing, scanning, and general clerical tasks that support daily operations
Job Responsibility
Job Responsibility
  • Enter customer purchase requests into company systems with a high level of accuracy and timeliness
  • Review order information carefully to confirm quantities, pricing, shipping details, and other key data are correct before release
  • Monitor order progress and shipment activity to help ensure deliveries stay on schedule
  • Provide customers with clear updates regarding order status, shipment timelines, and related questions
  • Maintain complete and well-organized files, records, and supporting documentation for each transaction
  • Assist with administrative duties such as document handling, scanning, and general office support as needed
  • Use spreadsheets, email, and word processing tools to manage information and communicate effectively across the workflow
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Event Manager

We are looking for an Event Manager to lead a wide range of experiential marketi...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience managing corporate, community, or experiential events from planning through post-event evaluation
  • Strong knowledge of event logistics, vendor coordination, and on-site execution for multiple event formats
  • Ability to manage budgets, maintain forecasts, and complete financial reconciliation accurately and on time
  • Proficiency in tracking event data, leads, and performance metrics to support reporting and decision-making
  • Effective communication skills with the ability to collaborate across marketing, sales, operations, and external partners
  • Demonstrated ability to handle several projects at once while maintaining close attention to deadlines and detail
  • Familiarity with promotional support such as social media, stakeholder communications, and branded event materials
  • Experience working within structured brand guidelines and aligning events to broader business objectives
Job Responsibility
Job Responsibility
  • Plan and coordinate experiential marketing programs, including trade shows, conferences, hospitality functions, client-facing events, webinars, internal meetings, and industry association activities
  • Develop end-to-end event logistics covering schedules, vendors, materials, travel needs, on-site execution, and follow-up activities to ensure smooth delivery
  • Track event budgets through forecasting, expense monitoring, and post-event reconciliation while contributing input for annual planning discussions
  • Partner with brand, communications, and marketing teams to shape event messaging, objectives, and promotional materials that reflect business priorities
  • Prepare and distribute event briefings, attendee communications, operational documents, and stakeholder updates to keep all parties aligned
  • Measure event outcomes through lead reporting, performance analysis, and recap documentation to assess impact and guide future investment decisions
  • Support social media promotion, thought leadership initiatives, and speaking opportunities that expand visibility before, during, and after events
  • Build productive relationships with vendors, trade associations, partners, and internal teams to strengthen execution and improve event results
  • Coordinate planning sessions and training activities that prepare internal stakeholders for successful participation and on-site delivery
  • Monitor industry trends and recommend new event ideas or enhancements that elevate brand recognition while remaining mindful of budget and return on investment
What we offer
What we offer
  • Medical coverage
  • Vision coverage
  • Dental coverage
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Analyst

We are looking for an Analyst to support financial review and business reporting...
Location
Location
United States , Odessa
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong verbal and written communication skills with the ability to interact effectively with leadership, colleagues, and external contacts
  • Working knowledge of key financial statements, including the balance sheet, profit and loss statement, and cash flow statement
  • Advanced proficiency in Microsoft Office, especially Excel, including experience with pivot tables, lookup functions, and financial modeling
  • Demonstrated analytical ability with a high degree of accuracy and close attention to detail
  • Proven ability to manage multiple assignments and meet tight deadlines without sacrificing quality
  • Sound critical thinking skills and the ability to evaluate information objectively to support business decisions
  • Self-motivated and dependable, with a collaborative mindset and the ability to contribute effectively within a team environment
Job Responsibility
Job Responsibility
  • Review financial statements, including balance sheets, income statements, and cash flow reports, to identify trends, variances, and areas that require further attention
  • Build, update, and maintain Excel-based analyses and models using advanced functions such as pivot tables and lookup formulas to support reporting and decision-making
  • Prepare clear summaries and presentations that translate analytical findings into practical insights for managers and team members across the organization
  • Partner with cross-functional teams to gather, verify, and organize data needed for routine analysis and ad hoc business requests
  • Monitor deadlines closely and deliver accurate work products on schedule in a fast-paced environment with competing priorities
  • Investigate discrepancies in financial or operational data, apply critical thinking to determine root causes, and recommend appropriate next steps
  • Take initiative in identifying opportunities to improve reporting accuracy, streamline analytical processes, and strengthen overall data quality
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right