Global Head of Securities Finance Client Operations

• Develop, implement, and maintain comprehensive client scorecards, integrating key performance indicators such as Straight-Through Processing (STP) rates and wallet share
• Review and drive decrease of client related manual, bespoke and End-User Computing (EUC) processes
• Serve as the primary point of contact for client inquiries from Business Unit, efficiently triaging and directing them to the appropriate internal subject matter experts
• Centralise reporting of client escalations and complaints
• Assess the potential impact of new client engagements and product launches on operational capacity, risk exposure, and the introduction of new End-User Computing (EUC) tools
• Engage with Product on changes requested by existing clients
• Evaluate the impact of such changes on STP and overall operational efficiency
• Manage the execution of operational aspects of change management
• Proactive risk management and cooperation with necessary internal stakeholders to minimise operational and project risk
• Advise and coach new or junior level staff on procedures and work processes across multiple departments.

• Senior and relevant experience, including significant years of experience in a managerial role within Operations, and/or a similar position with a strong internal operational focus on client-related activities
• Subject Matter Expertise in multiple or specific skill sets, business areas, or products relevant to Operations
• Exceptional internal stakeholder management skills, with the ability to build long-term relationships with business partners (e.g., Client Executives, Product teams) and senior stakeholders
• Outstanding communication and presentation skills, capable of leading senior internal stakeholder meetings (e.g., Steering Committees) to discuss client-related operational matters and strategies
• Significant industry knowledge and experience
• Robust commercial awareness and understanding of the Securities Finance business is a benefit.

Robust commercial awareness and understanding of the Securities Finance business

• Competitive base salary reviewed annually
• Hybrid working model (up to 2 days working at home per week)
• Business casual workplace
• Additional benefits to support you and your family to be well, live well, and save well.