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Global Head of Securities Finance Client Operations

Ireland, Dublin Employment contract · Job Posted November 25, 2025
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Job Description

The successful individual will be a key member of the Securities Finance Operations senior leadership team, responsible for enhancing and optimising the operational support for client-related activities. This role involves close collaboration with multiple internal stakeholders across Operations, Technology, and Product/Business Partners to design and implement processes, drive client-centric operational improvements, and manage client-related operational delivery within Securities Finance.

Job Responsibility

  • Develop, implement, and maintain comprehensive client scorecards, integrating key performance indicators such as Straight-Through Processing (STP) rates and wallet share
  • Review and drive decrease of client related manual, bespoke and End-User Computing (EUC) processes
  • Serve as the primary point of contact for client inquiries from Business Unit, efficiently triaging and directing them to the appropriate internal subject matter experts
  • Centralise reporting of client escalations and complaints
  • Assess the potential impact of new client engagements and product launches on operational capacity, risk exposure, and the introduction of new End-User Computing (EUC) tools
  • Engage with Product on changes requested by existing clients
  • Evaluate the impact of such changes on STP and overall operational efficiency
  • Manage the execution of operational aspects of change management
  • Proactive risk management and cooperation with necessary internal stakeholders to minimise operational and project risk
  • Advise and coach new or junior level staff on procedures and work processes across multiple departments.

Requirements

  • Senior and relevant experience, including significant years of experience in a managerial role within Operations, and/or a similar position with a strong internal operational focus on client-related activities
  • Subject Matter Expertise in multiple or specific skill sets, business areas, or products relevant to Operations
  • Exceptional internal stakeholder management skills, with the ability to build long-term relationships with business partners (e.g., Client Executives, Product teams) and senior stakeholders
  • Outstanding communication and presentation skills, capable of leading senior internal stakeholder meetings (e.g., Steering Committees) to discuss client-related operational matters and strategies
  • Significant industry knowledge and experience
  • Robust commercial awareness and understanding of the Securities Finance business is a benefit.

Nice to have

Robust commercial awareness and understanding of the Securities Finance business

What we offer

  • Competitive base salary reviewed annually
  • Hybrid working model (up to 2 days working at home per week)
  • Business casual workplace
  • Additional benefits to support you and your family to be well, live well, and save well.
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