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Flight Centre Brand Logo Flight Centre Brand · IT - Software Development

Global Head of GTM Systems

United States, New York 175000.00 USD / Year · Job Posted May 30, 2026
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Job Description

Flight Centre Travel Group is seeking a Global Sales Technology Manager to own and evolve our Sales and Customer Success technology ecosystem across six global regions. This role sits at the centre of how our frontline teams sell, convert, and retain customers—driving consistency, governance, and value across 600+ users and 10+ platforms. You’ll partner closely with Sales, CS, IT, Security, and Product Marketing to ensure our technology stack scales with the business and delivers measurable impact.

Job Responsibility

  • Act as the global owner of the Sales and Customer Success technology stack across six regions
  • Support the global rollout and training of WBD
  • Evaluate, select, and support rollout of AI-led sales and SDR/prospecting tools
  • Leverage sales technology to enable conversion initiatives and data-driven decision-making
  • Identify business needs, evaluate vendors, and manage security and data privacy approvals
  • Partner with Procurement on contract reviews, renewals, cost control, and licence management
  • Maintain strong vendor relationships and monitor product roadmaps and pricing changes
  • Track adoption and usage metrics to inform optimisation and licence decisions
  • Own platform configuration, Salesforce integrations, and cross-tool field mapping
  • Conduct pre-launch testing and ongoing system integrity checks
  • Document integration architecture and dependencies across platforms
  • Drive global vs. regional training initiatives and develop role-based enablement materials
  • Lead onboarding, feature communications, and ongoing upskilling initiatives
  • Build and maintain reporting, dashboards, and quarterly site audits
  • Enforce data hygiene standards and governance policies across the stack
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
  • Other duties and tasks as assigned

Requirements

  • Experience owning and managing a global sales or customer success technology stack
  • Strong expertise in Salesforce configuration and system integrations
  • Proven experience with vendor selection, contract negotiation, and licence management
  • Demonstrated success driving technology adoption, training, and optimisation
  • Experience working cross-functionally with Sales, CS, IT, Security, and Marketing
  • Ability to use usage data and reporting to inform strategic decisions
  • North America–based and able to work with global stakeholders

What we offer

  • Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Health benefits including, medical, dental, vision, gender affirming care, and fertility care
  • Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401k program with partial match
  • Tuition Reimbursement Program
  • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
  • Global career opportunities in a network of brands and businesses
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