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Formlabs is looking for a Global Head of Customer Fulfillment who is passionate about operational excellence, data-driven decision-making, and continuous improvement. In this pivotal role, you further develop our distribution ensuring a positive customer order fulfillment process and you will lead the strategy leader of our global distribution network, directly impacting customer satisfaction and business scalability. You will report to the COO and will manage a team of >10 people.
Job Responsibility:
Develop and execute a comprehensive global fulfillment strategy
Ensure a best-in-class service experience
Oversee and optimize all aspects of inbound and outbound product flow, from supplier to end-customer
Partner closely with internal teams, including Materials (Spectra), Global Trade & Compliance, and Procurement & Sourcing
Drive automation projects within our ERP (NetSuite) and fulfillment systems
Own and improve global inventory management, accuracy, and cycle counting programs
Design, implement, and continuously refine local and international shipping strategies
Establish metrics and reporting mechanisms to track team and vendor performance
Requirements:
Minimum of 7 years of progressive leadership experience in global operations, supply chain, warehousing, or transportation, preferably within a high-growth or e-commerce environment
Demonstrated success in building, leading, and mentoring high-performing teams
Deep understanding of end-to-end global supply chain processes, including freight shipping, logistics, and multi-node distribution networks
Proven track record of optimizing operational efficiency, reducing costs, and improving service levels
Proficiency in leveraging data analytics, spreadsheets, and database tools for informed decision-making
Exceptional ability to navigate complex cross-functional environments, building strong relationships with internal stakeholders
Demonstrated experience in strategic vendor management and contract negotiation with 3PLs and logistics providers
Strong analytical and problem-solving skills, with a bias for action and a detail-oriented approach
An unwavering commitment to delivering an exceptional customer experience
Highly adaptable and comfortable thriving in a fast-paced, dynamic, and rapidly evolving business environment
Ability to work effectively across different time zones and cultures, communicating clearly and concisely with diverse audiences, including senior leadership
Nice to have:
Experience in working with or for a third-party logistics provider
Familiarity with enterprise resource planning systems
Experience in rapidly-growing startup environments
What we offer:
Robust equity program to build future wealth through RSUs