Global Head of Customer Experience Job Architecture, Development & Tooling

Community Operations (CommOps) is seeking a visionary, strategic and execution-oriented senior leader to define and lead the global evolution of Uber’s Community Specialists Team (CST) — the employee base of ~8,000 entry-level roles that power our in-house customer experience network. This leader will own the global strategy of job architecture, career development strategy, and enabling platforms that shape the present and future of the CST. As GenAI and automation rapidly transform customer support at scale, this role will define what the CST of the future looks like — including required competencies, proficiency models, career pathways, and the systems that enable performance and growth.