Global Head of Customer Experience Job Architecture, Development & Tooling Job at Uber (San Francisco)

Global Product Operationalization Head, COE Efficiency Program

The Global Product Operations Lead - COE Efficiency sits within our Global Digit...

Location

United States , Sunnyvale; San Francisco; New York

Salary:

203000.00 - 225500.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

8+ years of experience in product operations, platform development or similar domains
2+ year experience working with or implementing AI and automation technologies, such as: Conversational AI (chatbots, virtual assistants)
Workflow automation platforms (UiPath, Zapier, ServiceNow, etc.)
Knowledge management and AI search tools (KCS, generative search, LLM-based retrieval)
Analytics and reporting tools (Tableau, Looker, or equivalent)
Proven leadership experience managing cross-functional or multidisciplinary teams, particularly in a global setting across multiple markets, languages and timezones
Strong understanding of customer support workflows and how Technology can improve productivity of support workflows
Excellent collaboration skills with both technical and non-technical stakeholders
Exceptional communication skills (both verbal and written)
Familiarity with SQL and data visualization / reporting tools

Job Responsibility

Lead the COE Efficiency Program, defining the vision, roadmap, and success metrics to drive operational excellence across global support operations
Partner with Product, Engineering, and Field Operations to identify and implement AI and automation solutions that streamline workflows and enhance agent productivity
Lead a team of 3-5 people who will deliver on the initiatives identified to deliver COE efficiency
Map end-to-end support processes to uncover inefficiencies, automation opportunities, AI application opportunities and tool optimization needs
Explore external Tech vendors who can provide meaningful solutions to help expedite the gains
ensure vendors are properly onboarded including obtaining Engg Security clearance
Manage partnerships with chosen external vendors and internal platform teams to evaluate, pilot, and scale technology solutions
Drive tool integration and rationalization, ensuring internal and external platforms work cohesively to deliver seamless agent experiences
Collaborate with cross-functional stakeholders to prioritize and deliver efficiency initiatives, balancing impact, effort, and scalability
Develop and maintain performance dashboards and KPIs to track adoption, productivity gains, and ROI

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits (see link)

Fulltime

New

Assembly Mechanic - Underwing

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Wichita

Salary:

23.66 - 39.32 USD / Hour

Boeing

Expiration Date

Until further notice

Requirements

Must be able to work on concrete floors, uneven surfaces, and in confined spaces, as well as walk on open floor beams, climb on stairs/scaffolding, crawl/kneel in workstation, and lift/move parts and/or tools
Position requires completion of main tasks and will consist of constant drilling, bucking and riveting for an 8-hour shift along with overtime as needed by production needs
All Candidates must pass the WorkKeys Assessment (workkeys.com) or provide verification that they have passed the WorkKeys Assessment
All applicants must be willing and able to work any shift, including alternative work weeks

Job Responsibility

Assemble, form, functional test and inspection of parts and assemblies into end-items, working from drawings, documents, process specifications, quality control requirements, and established processes and procedures, to assure the timely delivery of quality products to the customer
Perform tasks such as multi-tasking where applicable
Obtain required information from prints, charts, sketches, work instructions, documents, verbal and electronic information
Use shop mathematics and precision measuring and or test instruments to complete work assignments and functional test assemblies and components
Utilize tooling in the assembly of components into sub-assemblies or end items
Verify work performed is per work instructions and meets process and/or engineering specification. Identify discrepancies found per applicable procedure
Ensure equipment and tool certification occurs per procedure
Perform routine minor machine maintenance as part of their daily work duties
Routinely move product within the immediate manufacturing work area, including across isle, using shop assigned equipment as required, and complete transactions necessary to move product to the next operation
Perform work within allotted schedules

What we offer

Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations

Fulltime

New

Adjunct Mental Health Clinical Instructor- ADN Program

Join our faculty at American Career College and discover an innovative learning ...

Location

United States , Los Angeles

Salary:

42.29 - 61.31 USD / Hour

American Career College

Expiration Date

Until further notice

Requirements

3 years of occupational experience in the subject field or in a closely related field
Direct patient care experience within the previous five (5) years in the nursing area to which he or she is assigned
Completion of at least one (1) years’ experience teaching courses related to registered nursing or completion of a post-baccalaureate course which includes practice in teaching registered nursing
Must demonstrate training in educational methods, testing and evaluation and evidence strength in instructional methodology, delivery and techniques as indicated by evaluation by supervisory personnel within 30 days of beginning instruction
Working with online learning management systems to further engage the student learning process desirable
Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, PowerPoint and other MS office products as needed
Baccalaureate degree from an accredited college which shall include courses in nursing, or in natural, behavioral, or social sciences relevant to nursing practice (BRN regulation)
Completion of at least one (1) years’ experience teaching courses related to RN or completion of a post-baccalaureate course which includes practice in teaching registered nursing (BRN regulation)
Current unencumbered Registered Nurse License in California required

Job Responsibility

Delivering clinical instruction according to an approved course syllabus using accepted and effective teaching methods
develops daily lesson plans
advises and tutors students
maintains current and accurate attendance and grade records
remains current in applicable program teaching field
participates in faculty meetings, instructional seminars, and in-service training sessions
Serving as an educator, role model, mentor, and facilitator
Focusing extensively on facilitating student learning associated with prescribed course and program learning outcomes
Actively and substantively participating in assessment of student learning activities to maximize the potential for students to learn what is necessary to meet prescribed outcomes

What we offer

HEALTHCARE
401(K) RETIREMENT PLANS AND EMPLOYER MATCHING
PROFESSIONAL DEVELOPMENT
DAY OF SERVICE
PTO DAY
COLLABORATION
MANAGEMENT AWARDS & RECOGNITION

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Hemet

Salary:

18.55 USD / Hour

CVS Health

Expiration Date

May 10, 2026

Requirements

Must be at least 16 years of age
Licensure requirements vary by state
Attention and Focus: The ability to concentrate on a task over a period of time without being distracted
Customer Service Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand customers’ reactions, and respond appropriately
Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues
Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning: The ability to use math to solve a problem, such as calculating day’s supply of a prescription
Problem Resolution: Is able to judge when something is wrong or is likely to go wrong
recognizing there is a problem

Job Responsibility

Manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations
Deliver compassionate care to our millions of patients every day
Ensure all medication needs and regulatory compliance standards are met for our patients
Demonstrate ethical conduct and maintain patient confidentiality at all times

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Parttime

New

Assembly Structures Mechanic

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , North Charleston

Salary:

54000.00 - 64000.00 USD / Year

Boeing

Expiration Date

April 25, 2026

Requirements

Be a student or recent graduate of a Boeing Pre-Employment Training (BPET) academic course or Military Career Skills Programs that is certified for the BPET Assembly Structures Mechanic role
Applicants must have a valid BPET Endorsement Form
Must have the ability to work variable shifts (first, second, or third) based on business needs
Ability to meet physical demands of the role such as flexion and extension (head bent down, head bent back), handling, kneeling, bending at the waist, reaching overhead, rotation of head/neck, standing, twisting at the waist and walking, climbing/balancing (stairs, ladders, poles, scaffolding, inclined surfaces), crawling, crouching (squatting)
Ability to lift/carry up to 10-35 pounds
Ability to work with high-hazard chemicals using proper protective equipment provided
Ability to complete and maintain Confined Space and Fall Protection certifications, as required
Experience using software applications such as internet navigation, email, Microsoft Office Suite, and/or other specialized computer applications
Experience following detailed work instructions, reading and interpreting blueprints, drawings, or specifications, along with successful completion of training and knowledge assessments involving mathematical calculations, all conducted in English
Experience in a manufacturing, technical, or mechanical field, including equivalent military experience, performing work with basic hand, power, and/or pneumatic (air) tools

Job Responsibility

Adhering strictly to all safety protocols and guidelines to protect ourselves, our colleagues, and our workplace
Maintaining rigorous quality standards in all deliverables, ensuring that our work meets or exceeds expectations and complies with all regulatory and company requirements
Identifying work locations on advanced airplanes, parts, and tooling by interpreting intricate drawings to accurately complete detailed work instructions
Attention to detail and procedure compliance is critical to identify all necessary hand tools, parts, and equipment required to ensure defect-free work

What we offer

Competitive base pay and variable compensation opportunities
Opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work
Relocation based on candidate eligibility
Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations

Fulltime

New

Senior Admissions Advisor

Guide prospective students on their path towards a career in healthcare. Support...

Location

United States , Anaheim

Salary:

31.36 - 42.34 USD / Hour

American Career College

Expiration Date

Until further notice

Requirements

Experience with MS Office
Experience with data entry and multi-line phone aptitude
Ability to conduct individual or group information sessions and advise students about their educational opportunities
Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities
Ability to work in a fast-paced environment
Ability to exercise excellent customer service skills
Bachelor's degree required

Job Responsibility

Handles a high volume of student inquiries and follow-up activities
Ensures the Admissions team meets goals
Strives to secure higher quality assurance evaluation scores than the Admissions Advisors
Maintains an acceptable level of prospective student referral inquiries
Assists prospective students with completing enrollment packets
Addresses questions and concerns from new students
Recruits and enrolls qualified applicants into programs of study beneficial to the students’ career objectives and academic needs
Ensures that prospective students complete all required forms for enrollment and processing

What we offer

medical
dental
vision
flexible spending accounts
401(k) match
paid time off
holidays
parental leave
tuition reimbursement
adoption assistance

Fulltime

New

Staff Pharmacist

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Houston

Salary:

60.00 - 76.00 USD / Hour

CVS Health

Expiration Date

June 10, 2026

Requirements

Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed
Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offering and delivering immunizations to keep patients healthy
engaging and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times
escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

New

Senior Business Execution Consultant

Wells Fargo is seeking a Senior Business Execution Consultant

Location

India , Hyderabad

Salary:

Not provided

Wells Fargo

Expiration Date

March 29, 2026

Requirements

4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
Work independently to make recommendations for support function by providing support and leadership
Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
Collaborate and consult with team leaders in developing project plans, policies and procedures
Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Develop training strategies and plans to conduct knowledge transfer of upcoming release changes as well as onboarding training support for new hires.
Develop and deliver training content to small and large groups both in-person and virtually.
Evaluate technology changes, processes, procedures, and organizational errors to determine learning objectives and create a training curriculum to accomplish the objectives.

Fulltime

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Global Head of Customer Experience Job Architecture, Development & Tooling

Uber

Location:
United States , San Francisco ▼
Chicago

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 25, 2026

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