Global Head of Customer Due Diligence, HSBC

HSBC

Location:
United Kingdom, London

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Reporting to the Global Head of Client Lifecycle Management (CLM), the Global Head of Customer Due Diligence (CDD) is responsible for designing and managing the end-to-end CDD process across GPB, including client onboarding, ongoing review of clients, CDD systems, and adherence to regulations, policies and procedures. The role holder will work with GPB markets to ensure the CDD process is consistently implemented and adhered to, identify and implement enhancements, and ensure global consistency while supporting GPB's strategic growth ambitions and improving client experience.

Job Responsibility:

Owner of the CDD process across GPB markets
Global onboarding and CDD vision and journey owner, driving consistency across GPB markets
Manage and deliver enhancements to relevant CDD systems to ensure adherence to regulations, policy and procedures, whilst realizing efficiencies in the process and improving client experience
Identify opportunities and implement solutions to continuously improve the CDD process, whilst ensuring any potential financial crime is mitigated, including the automation of currently manual processes
Ensure CDD systems allow GPB front office teams to adhere to the latest regulations, policies and procedures
Work with wider onboarding value streams, business architecture and transformation to build an improved and consistent CDD process which aligns with the future state architecture
Drive forward a future state whereby the CDD process is consistent across GPB markets, including system architecture
Provide transparency to the market CLM teams regarding the product roadmap, product development and high impact changes
Engagement and consultation on third-party reviews where global GPB input is required

Requirements:

Extensive banking knowledge gained from significant work experience within the sector, ideally with experience in private and wealth management
Comprehensive knowledge of the HSBC Financial Crime Policy and relevant regulations relating to financial crime
A working knowledge on CDD controls, particularly during onboarding and ongoing maintenance of clients
In-depth knowledge of global regulatory requirements for client onboarding and ongoing client maintenance
Well-developed leadership skills to successfully lead a global team in a virtual and matrix environment
Proven ability to authentically engage with global colleagues and business partners to deliver at pace
Success in managing and delivering sustainable strategic change across a complex global organisation
Be able to think strategically from a business perspective, and capable to improve existing practices
Experience of effectively working with stakeholders at senior levels in an organisation, with the ability to influence
Possess a flexible, open mindset that fits in with the fluidity of a global organisation
Ability to elicit requirements from the business in an accurate and timely manner
Effective written and verbal communication skills, with strong attention to detail and ability to challenge information presented
Ability to work under pressure and willingness to travel as required

What we offer:

Flexible working
Continuous professional development
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
May 03, 2025

Expiration:
May 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Global Head of Customer Due Diligence

HSBC

Location:United Kingdom, London

Category:Banking

Contract Type:Employment contract