Global Head of Client Onboarding Job at Citi (London)

Sanctions Director - Head of Banking Client Risk Management & Advisory

The Head of Client Risk Management & Advisory in Banking Sanctions is a senior I...

Location

United States , Washington, DC

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10 years+ experience in the Financial Services Industry and/or government
Graduate degree, BS or concentration in Business Administration, Legal and/or Finance
Sanctions SME with proven track record in managing sanctions programs in complex organizations
Leadership skills including ability to work effectively and drive results with a virtual global team
Experience managing diverse teams, and comfort navigating complex, matrixed organizations
Knowledge of the U.S. and/or European Union/UK regulatory environment
Highly motivated, strong attention to detail, team oriented, organized
Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques, structure potential solutions, and drive to resolution with senior stakeholders
Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses

Job Responsibility

Building awareness of client sanctions risks through a strong working relationship with key regional and global stakeholders, including management of multiple Line of Business, Functions, and Internal Audit
Interacting effectively with regulators, in coordinating with the Citi’s regulatory team
Understanding industry trends, emerging issues, and regulatory expectations, developing practical solutions to complex problems
Providing monitoring and oversight of Banking controls and execution around clients, ensuring identification, escalation, and remediation of control gaps in a timely way
Monitoring Banking’s compliance with requirements set forth by the US Department of the Treasury's Office of Foreign Assets Control (OFAC) and United Kingdom’s Office of Financial Sanctions Implementation (OFSI) or other EU country equivalents, issuing Monitoring Reports where appropriate
Monitoring ICRM Banking Sanctions adherence to relevant policies and procedures related to execution of processes designed to implement the global sanctions program
Partnering with stakeholders in implementing Sanctions-related regulatory change
Managing a dedicated team for the sanctions’ compliance review of clients and client activity as well as escalations of risks identified in KYC onboarding and renewal questionnaires
Managing the monitoring and specialized review of sanctions risks associated with specific clients, sectors, or geographies to advise the business on appropriate sanctions risk management measures
Managing a process for the review of sanctions-related enhanced due diligence as part of client onboarding, renewal, or episodic reviews

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

New

Global Head of Client Onboarding

Citi Services is seeking a visionary Global Head of Client Onboarding to lead th...

Location

Ireland , Dublin

Salary:

230000.00 - 420000.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

Extensive leadership experience in financial services, fintech, or technology organizations
Proven experience building or transforming digital platforms, product ecosystems, or client journeys at scale
Deep understanding of client onboarding processes within transaction banking, payments, liquidity management, trade finance, or capital markets services
Track record delivering large-scale digital transformation initiatives involving AI, automation, and modern platform architectures
Experience operating in complex global and matrixed organizations
Product & Platform Leadership
Technology Fluency (understanding of modern digital architectures including APIs, microservices, workflow orchestration, cloud platforms, data platforms, AI/ML-enabled automation)
Strategic & Commercial Acumen
Client-Centric Innovation
Leadership & Influence

Job Responsibility

Define and execute the global onboarding strategy for Citi Services
Transform onboarding into a digital platform capability
Build and lead a multi-year transformation roadmap focused on digitization, automation, AI-driven decisioning, and data-driven insights
Partner with engineering and platform teams to modernize onboarding infrastructure
Establish onboarding as a strategic growth engine
Serve as a thought leader internally and externally
Drive adoption of AI, machine learning, and intelligent automation
Deploy advanced analytics and predictive insights
Lead integration of digital identity verification, regulatory technology, and industry onboarding utilities
Partner with fintech and technology firms

Fulltime

New

Global Head of Client Onboarding

Citi Services is seeking a visionary Global Head of Client Onboarding to lead th...

Location

United States , New York

Salary:

250000.00 - 500000.00 USD / Year

Citi

Expiration Date

April 02, 2026

Requirements

Extensive leadership experience in financial services, fintech, or technology organizations
Proven experience building or transforming digital platforms, product ecosystems, or client journeys at scale
Deep understanding of client onboarding processes within transaction banking, payments, liquidity management, trade finance, or capital markets services
Track record delivering large-scale digital transformation initiatives involving AI, automation, and modern platform architectures
Experience operating in complex global and matrixed organizations
Bachelor’s degree or equivalent required
MBA or equivalent graduate degree preferred

Job Responsibility

Define and execute the global onboarding strategy for Citi Services
Transform onboarding into a digital platform capability
Build and lead a multi-year transformation roadmap focused on digitization, automation, AI-driven decisioning, and data-driven insights
Partner with engineering and platform teams to modernize onboarding infrastructure
Establish onboarding as a strategic growth engine
Serve as a thought leader internally and externally
Drive adoption of AI, machine learning, and intelligent automation
Deploy advanced analytics and predictive insights
Lead integration of digital identity verification, regulatory technology, and industry onboarding utilities
Partner with fintech and technology firms

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including vacation, sick leave, and paid holidays

Fulltime

Head of Client Service

We are seeking a strategic and client-centric Head of Client Service to lead our...

Location

Denmark , Copenhagen

Salary:

Not provided

Kantar

Expiration Date

Until further notice

Requirements

Proven track record in leading global client service teams, ideally within media, tech, or audience measurement sectors
Deep understanding of audience measurement methodologies and software platforms
Demonstrated success in building scalable service models and client-facing operations
Strategic thinker with a hands-on approach and a passion for delivering client value
Exceptional communication and stakeholder management skills
Comfortable operating in complex, multicultural environments with a global mindset
Ability to learn quickly and adapt to new technologies and industry trends
Experience in media, TV, or advertising technology is a plus, but not required

Job Responsibility

Define and implement a global client service strategy that supports growth and retention
Build , lead, and mentor a cross-functional client service team of 5 across multiple regions
Serve as the central point of contact for client experience, ensuring consistency and excellence across all touchpoints
Support RFPs, tenders, and proposal development jointly with our Business Development and sales team
Oversee onboarding of trialists and new clients, ensuring smooth transitions and early value realization
Drive proactive account management and client success initiatives to maximize satisfaction and lifetime value
Encourage collaboration with larger accounts and ensure they feel valued as part of our journey
Champion client feedback and insights to inform product development and service innovation
Promote, develop, and sustain our Client Portal to provide clients and users with enhanced value and efficient self-service capabilities
Establish KPIs and reporting frameworks to monitor client satisfaction, team performance, and service impact

Fulltime

Head of Client Delivery, North America

At WPP Production, the Head of Client Delivery is the strategic engine that powe...

Location

United States , New York

Salary:

125000.00 - 295000.00 USD / Year

Hogarth

Expiration Date

Until further notice

Requirements

Extensive experience (likely 15+ years) in a senior delivery, production, or operations role within a creative agency or production environment
Expertise in model implementation and transformation
Possess proven executive presence with the ability to command a room, inspire confidence, and drive decisions with senior clients and internal leaders
Outstanding communication, negotiation and executive stakeholder management
Comfortable with the commercials and financials, from pricing, and scoping to resource management, monthly reporting and profitability reporting
Experience driving excellence across complex portfolios of Clients and projects
Strong track record of building, mentoring, and retaining strong, engaged teams
You have a keen interest and work experience in emerging trends (like AI in production, new Martech) and a curiosity for how they can be applied to drive efficiency and creative excellence
Skilled at navigating complex organizational structures and collaborating effectively across different disciplines and departments
Demonstrated experience leading global and offshore-enabled delivery models, including governance, QA standards, handoffs, and time-zone optimized workflows

Job Responsibility

Develop and execute a holistic operational strategy that supports agency growth, enhances efficiency, and anticipates future needs
Act as a key consultant and guide for discipline leads and senior leadership, helping navigate internal complexities and drive strategic initiatives
Take charge of new business delivery strategy by owning operational modeling for pitches
Own the financial health of our engagements and projects by overseeing scoping, estimation
Lead the Client Delivery organization to meet utilization, margin and staff mix targets
Build strong, trusting relationships with senior Client stakeholders, agency partners and internal partners
Lead the onboarding of new Clients, implementing optimal Client Delivery structures and ways of working
Represent Client Delivery at the highest levels of the organization
Shepherd clients and teams through our delivery process
Act as a senior point of contact and escalation point for key clients and agency partners

What we offer

competitive benefits package

Fulltime

Head of Client Experience & KYC Onboarding

The Head of Client Experience & KYC Onboarding is a senior global leadership rol...

Location

Ireland , Dublin

Salary:

130000.00 - 230000.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

Extensive experience in KYC/AML operations, financial crime, risk management, or compliance
Leadership of large global operational teams and complex workflows
Success in strategy development, organisational transformation, and change delivery
Strong understanding of global financial crime regulatory frameworks
Experience with KYC technology, workflow tools, data management, and automation solutions
Excellent analytical, problem‑solving, communication, and decision‑making skills
Bachelor’s degree required
Master’s degree preferred

Job Responsibility

Set and execute the global Client Experience and New‑to‑Bank KYC strategy aligned to Citi’s AML/KYC framework
Serve as senior authority on KYC policy interpretation and operational application across jurisdictions
Lead governance routines including KPIs, KRIs, regulatory interactions, audit readiness, and performance reporting
Lead the end‑to‑end onboarding lifecycle, ensuring a seamless, intuitive, and compliant client experience
Oversee global capacity planning, workforce optimization, and service delivery across hubs and satellite teams
Monitor and drive productivity, quality, and timeliness against defined SLAs and regulatory commitments
Identify and implement process automation, digitization, and continuous improvement opportunities
Ensure global alignment with AML, sanctions, and financial crime regulatory expectations
Strengthen first‑line risk ownership and maintain a robust control environment
Partner with Compliance, Risk, Financial Crime, and Legal on policy updates and operational impacts

What we offer

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Benefits that support you (and your family) to be well, live well and save well

Fulltime

EMEA Head of Asset Servicing Accounting

We are seeking a highly experienced and strategic leader to fill the role of EME...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 10+ years of extensive practical experience in Corporate Actions, gained from a Fund Accounting, Middle Office, or Custody background
Extensive practical experience in contributing to and leading significant operations and technology improvement programs as well as client onboarding initiatives, ensuring seamless integration and positive client experiences
Proven experience working effectively within an international and multi-cultural business environment
Exceptional leadership and team management abilities
Strong analytical and problem-solving skills, particularly in complex corporate action scenarios
Excellent communication and interpersonal skills, capable of influencing and collaborating across diverse stakeholders
A strategic mindset with the ability to translate vision into actionable plans
Proactive risk management and mitigation capabilities

Job Responsibility

Lead and manage the EMEA Asset Servicing Accounting team, comprising approximately 50 individuals, providing services to a diverse international client base
Oversee the end-to-end process of sourcing, validating, and accounting for corporate action events within Fund valuations
Provide expert guidance and support to clients in successfully electing on upcoming voluntary corporate action events
Actively engage and collaborate with global, cross-functional partners to spearhead and drive forward critical Operating and Technology Transformation Initiatives
Demonstrate strong strategic thinking capabilities, anticipating market and regulatory changes, and developing long-term plans for the department
Cultivate and implement a robust and proactive approach to risk management, ensuring compliance and mitigating potential operational and financial risks
Effective dealing directly with external clients and internal management at all levels of the organization

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Client Services Coordinator

The Bids & Client Services Department is the first and most highly visible contr...

Location

United States , New York

Salary:

50000.00 - 52000.00 USD / Year

Sotheby's

Expiration Date

Until further notice

Requirements

2+ years relevant professional experience
Exceptional interpersonal and communication skills with a pleasant client service oriented attitude
Process driven, logical thinker
able to multitask and prioritize with poise under pressure
Self-motivated team player with strong work ethic and superb organizational and time management skills
Proven experience employing problem solving skills when dealing with internal and external clients
Strong comfort with Microsoft Office & Google Suite
Must be available to work weekends, evenings, or early mornings as necessary
Must adhere to required front of house attire during working hours

Job Responsibility

Serve as a Brand Ambassador for the Company
Implement training & onboarding initiatives for new Client Services hires
Coordinate the creation and management of Client Services daily reference materials
Support a premier client experience for visitors to Sotheby’s
Liaise closely with Logistics, Security, Facilities, Special Events, Marketing, IT, and other internal stakeholders
Assist clients with general inquiries
Support live auction related activities
Manage the operation of the Evening Sales Ticket Office during marquee sale seasons
Liaise with Client Strategy & Head of Receivables to review ticket & paddle approvals
Set up Ticket Office and ensure IT, Facilities, and Marketing needs are met

What we offer

Discretionary bonus
Competitive benefits package

Fulltime

Global Head of Client Onboarding

Citi

Location:
United Kingdom , London

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2026

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