Global Head of Client Onboarding Job at Citi (Dublin)

Sanctions Director - Head of Banking Client Risk Management & Advisory

The Head of Client Risk Management & Advisory in Banking Sanctions is a senior I...

Location

United States , Washington, DC

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10 years+ experience in the Financial Services Industry and/or government
Graduate degree, BS or concentration in Business Administration, Legal and/or Finance
Sanctions SME with proven track record in managing sanctions programs in complex organizations
Leadership skills including ability to work effectively and drive results with a virtual global team
Experience managing diverse teams, and comfort navigating complex, matrixed organizations
Knowledge of the U.S. and/or European Union/UK regulatory environment
Highly motivated, strong attention to detail, team oriented, organized
Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques, structure potential solutions, and drive to resolution with senior stakeholders
Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses

Job Responsibility

Building awareness of client sanctions risks through a strong working relationship with key regional and global stakeholders, including management of multiple Line of Business, Functions, and Internal Audit
Interacting effectively with regulators, in coordinating with the Citi’s regulatory team
Understanding industry trends, emerging issues, and regulatory expectations, developing practical solutions to complex problems
Providing monitoring and oversight of Banking controls and execution around clients, ensuring identification, escalation, and remediation of control gaps in a timely way
Monitoring Banking’s compliance with requirements set forth by the US Department of the Treasury's Office of Foreign Assets Control (OFAC) and United Kingdom’s Office of Financial Sanctions Implementation (OFSI) or other EU country equivalents, issuing Monitoring Reports where appropriate
Monitoring ICRM Banking Sanctions adherence to relevant policies and procedures related to execution of processes designed to implement the global sanctions program
Partnering with stakeholders in implementing Sanctions-related regulatory change
Managing a dedicated team for the sanctions’ compliance review of clients and client activity as well as escalations of risks identified in KYC onboarding and renewal questionnaires
Managing the monitoring and specialized review of sanctions risks associated with specific clients, sectors, or geographies to advise the business on appropriate sanctions risk management measures
Managing a process for the review of sanctions-related enhanced due diligence as part of client onboarding, renewal, or episodic reviews

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Global Head of Client Onboarding

Citi Services is seeking a visionary Global Head of Client Onboarding to lead th...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive leadership experience in financial services, fintech, or technology organizations
Proven experience building or transforming digital platforms, product ecosystems, or client journeys at scale
Deep understanding of client onboarding processes within transaction banking, payments, liquidity management, trade finance, or capital markets services
Track record delivering large-scale digital transformation initiatives involving AI, automation, and modern platform architectures
Experience operating in complex global and matrixed organizations
Product & Platform Leadership: Experience building scalable digital platforms and client experiences, with strong product management principles
Technology Fluency: Understanding of modern digital architectures including: APIs, microservices, workflow orchestration, cloud platforms, data platforms, AI/ML-enabled automation
Strategic & Commercial Acumen: Ability to connect platform innovation with client value, revenue growth, and market differentiation
Client-Centric Innovation: Passion for improving client experiences through technology, analytics, and user-centered design
Leadership & Influence: Exceptional ability to lead global teams and influence senior stakeholders across multiple functions

Job Responsibility

Define and execute the global onboarding strategy for Citi Services, supporting client growth across Payments, LMS, TWCS, Issuer Services, and Investor Services
Transform onboarding into a digital platform capability, delivering seamless, automated, and scalable onboarding journeys for institutional clients globally
Build and lead a multi-year transformation roadmap focused on digitization, automation, AI-driven decisioning, and data-driven insights
Partner with engineering and platform teams to modernize onboarding infrastructure
Establish onboarding as a strategic growth engine, accelerating time-to-revenue for clients adopting Citi Services solutions
Serve as a thought leader internally and externally, shaping the future of digital onboarding in institutional banking
Drive adoption of AI, machine learning, and intelligent automation to streamline onboarding workflows and reduce manual processes
Deploy advanced analytics and predictive insights to optimize onboarding journeys, improve cycle times, and proactively identify onboarding risks or bottlenecks
Lead integration of digital identity verification, regulatory technology, and industry onboarding utilities
Partner with fintech and technology firms to introduce innovative onboarding capabilities and digital collaboration models

Fulltime

Head of Client Service

We are seeking a strategic and client-centric Head of Client Service to lead our...

Location

Denmark , Copenhagen

Salary:

Not provided

Kantar

Expiration Date

Until further notice

Requirements

Proven track record in leading global client service teams, ideally within media, tech, or audience measurement sectors
Deep understanding of audience measurement methodologies and software platforms
Demonstrated success in building scalable service models and client-facing operations
Strategic thinker with a hands-on approach and a passion for delivering client value
Exceptional communication and stakeholder management skills
Comfortable operating in complex, multicultural environments with a global mindset
Ability to learn quickly and adapt to new technologies and industry trends
Experience in media, TV, or advertising technology is a plus, but not required

Job Responsibility

Define and implement a global client service strategy that supports growth and retention
Build , lead, and mentor a cross-functional client service team of 5 across multiple regions
Serve as the central point of contact for client experience, ensuring consistency and excellence across all touchpoints
Support RFPs, tenders, and proposal development jointly with our Business Development and sales team
Oversee onboarding of trialists and new clients, ensuring smooth transitions and early value realization
Drive proactive account management and client success initiatives to maximize satisfaction and lifetime value
Encourage collaboration with larger accounts and ensure they feel valued as part of our journey
Champion client feedback and insights to inform product development and service innovation
Promote, develop, and sustain our Client Portal to provide clients and users with enhanced value and efficient self-service capabilities
Establish KPIs and reporting frameworks to monitor client satisfaction, team performance, and service impact

Fulltime

New

Services Client Onboarding Transformation Head

The Client Onboarding Sr Grp Mgr manages multiple teams through other managers. ...

Location

United States , New Castle

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

May 11, 2026

Requirements

Extensive managerial experience required
Exceptional track record in people leadership. Strong senior stakeholder management experience. Experience in Reference Data Management. Familiarity with external products and services that add value to client and operation reference data management. Sound knowledge of Transactional Life Cycles, Reference Data Management and Settlement process of Securities. Strong academic qualifications would be desirable
Exceptional spoken and written English skills. Strong Microsoft skills: Word, Excel, PowerPoint. Strong focus on Control and Process optimization and documentation. Proven project and process management skills. Proven people management. Proactive and able to work on own initiative. Flexibility. Good communication skills with the ability to be assertive. Organized with an excellent attention to detail. Ability to focus on high quality work while under pressure. Comfortable working with large quantities of data. Comfortable working independently in a dynamic and challenging environment. Proficient knowledge of English (written and spoken)
Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience

Job Responsibility

Strategic professional who anticipates and designs changes to business systems, processes and tools within an area of expertise
May manage a large/complex global organization with responsibility for full range of a business function
Partners with other Citi business units and strives to facilitate their success
Often requires development of new concepts and approaches to solving issues affecting business/ geographic region or a major segment of it
Manages financial budget for multiple and global departments
Supports a wide range of internal clients (product, sales, client delivery, and Customer Service) and external corporate clients
Builds credibility and trust with the senior management team across the regions
Manages multiple high priority visible projects
Reviews and analyzes data on productivity and efficiency
makes strategic decisions on solutions and improvements

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

!

New

Wealth Technology – Head of Technology Application Development, Director

We are seeking a seasoned and deeply experienced Director to lead a significant ...

Location

United States , Jersey City

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

May 08, 2026

Requirements

15+ years of technology leadership experience, with the vast majority (10-12+ years) spent in progressively senior roles specifically within Wealth Management Technology
Demonstrable, deep experience across a wide range of Wealth Management functions is mandatory. This must include direct experience with Client Onboarding systems, CRM platforms (e.g., Salesforce), integration of external data interfaces (e.g., market data, financial planning tools), threading the balance between OLTP systems and their demands, vs. reporting applications, with the ability to operate across both
A distinguished track record as a 'leader of people.' You must have proven experience building teams from the ground up, mentoring senior talent, and unifying disparate groups into a cohesive, high-performing organization
A strong technical foundation and experience leading teams that span the entire technology stack, including data engineering, API development, and front-end UI/UX
A strategic thinker with a proven ability to design elegant, scalable, and integrated solutions to complex, cross-functional problems
Exceptional communication skills with the ability to influence and build consensus with senior executives, peers, and engineers across a global organization
Bachelor's degree in Computer Science, Engineering, or a related technical discipline

Job Responsibility

Strategic Platform Leadership: Own the end-to-end technology strategy and execution for a portfolio of core wealth platforms, including Client Onboarding, CRM, External Data Interfaces, etc
AI first - mind-set of infusing AI into everything we do, and being an ambassador for being AI-first in the way we think and approach a situation
Full-Stack Execution: Lead multi-disciplinary teams across the full technology stack—from the underlying data and services/APIs to the front-end UI/experience layer—to deliver seamless, integrated solutions for our advisors and clients
People Leadership & Team Building: Act as a dedicated 'leader of people.' You will be responsible for building, molding, mentoring, and bringing teams together. Foster a world-class engineering culture based on collaboration, ownership, and technical excellence. This may be based on direct team, or the broader team - and with a combination of AI agents
Architectural Vision: Drive the architectural vision for platform integration, ensuring that new solutions are built on a scalable, resilient, and unified foundation
Global Collaboration: Partner with global heads of Product, Operations, and Technology to ensure your teams are delivering against the strategic priorities of the business and providing a world-class technology experience

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

!

EMEA Head of Asset Servicing Accounting

We are seeking a highly experienced and strategic leader to fill the role of EME...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 10+ years of extensive practical experience in Corporate Actions, gained from a Fund Accounting, Middle Office, or Custody background
Extensive practical experience in contributing to and leading significant operations and technology improvement programs as well as client onboarding initiatives, ensuring seamless integration and positive client experiences
Proven experience working effectively within an international and multi-cultural business environment
Exceptional leadership and team management abilities
Strong analytical and problem-solving skills, particularly in complex corporate action scenarios
Excellent communication and interpersonal skills, capable of influencing and collaborating across diverse stakeholders
A strategic mindset with the ability to translate vision into actionable plans
Proactive risk management and mitigation capabilities

Job Responsibility

Lead and manage the EMEA Asset Servicing Accounting team, comprising approximately 50 individuals, providing services to a diverse international client base
Oversee the end-to-end process of sourcing, validating, and accounting for corporate action events within Fund valuations
Provide expert guidance and support to clients in successfully electing on upcoming voluntary corporate action events
Actively engage and collaborate with global, cross-functional partners to spearhead and drive forward critical Operating and Technology Transformation Initiatives
Demonstrate strong strategic thinking capabilities, anticipating market and regulatory changes, and developing long-term plans for the department
Cultivate and implement a robust and proactive approach to risk management, ensuring compliance and mitigating potential operational and financial risks
Effective dealing directly with external clients and internal management at all levels of the organization

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Client Services Coordinator

The Bids & Client Services Department is the first and most highly visible contr...

Location

United States , New York

Salary:

50000.00 - 52000.00 USD / Year

Sotheby's

Expiration Date

Until further notice

Requirements

2+ years relevant professional experience
Exceptional interpersonal and communication skills with a pleasant client service oriented attitude
Process driven, logical thinker
able to multitask and prioritize with poise under pressure
Self-motivated team player with strong work ethic and superb organizational and time management skills
Proven experience employing problem solving skills when dealing with internal and external clients
Strong comfort with Microsoft Office & Google Suite
Must be available to work weekends, evenings, or early mornings as necessary
Must adhere to required front of house attire during working hours

Job Responsibility

Serve as a Brand Ambassador for the Company
Implement training & onboarding initiatives for new Client Services hires
Coordinate the creation and management of Client Services daily reference materials
Support a premier client experience for visitors to Sotheby’s
Liaise closely with Logistics, Security, Facilities, Special Events, Marketing, IT, and other internal stakeholders
Assist clients with general inquiries
Support live auction related activities
Manage the operation of the Evening Sales Ticket Office during marquee sale seasons
Liaise with Client Strategy & Head of Receivables to review ticket & paddle approvals
Set up Ticket Office and ensure IT, Facilities, and Marketing needs are met

What we offer

Discretionary bonus
Competitive benefits package

Fulltime

New

Head of Technology Application Development

We are seeking a seasoned and deeply experienced Director to lead a significant ...

Location

United States , Jersey City

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

May 08, 2026

Requirements

15+ years of technology leadership experience, with the vast majority (10-12+ years) spent in progressively senior roles specifically within Wealth Management Technology
Demonstrable, deep experience across a wide range of Wealth Management functions is mandatory. This must include direct experience with Client Onboarding systems, CRM platforms (e.g., Salesforce), integration of external data interfaces (e.g., market data, financial planning tools), threading the balance between OLTP systems and their demands, vs. reporting applications, with the ability to operate across both
A distinguished track record as a "leader of people." You must have proven experience building teams from the ground up, mentoring senior talent, and unifying disparate groups into a cohesive, high-performing organization
A strong technical foundation and experience leading teams that span the entire technology stack, including data engineering, API development, and front-end UI/UX
A strategic thinker with a proven ability to design elegant, scalable, and integrated solutions to complex, cross-functional problems
Exceptional communication skills with the ability to influence and build consensus with senior executives, peers, and engineers across a global organization
Bachelor's degree in Computer Science, Engineering, or a related technical discipline
Master's degree is a plus

Job Responsibility

Own the end-to-end technology strategy and execution for a portfolio of core wealth platforms, including Client Onboarding, CRM, External Data Interfaces, etc
AI first - mind-set of infusing AI into everything we do, and being an ambassador for being AI-first in the way we think and approach a situation
Lead multi-disciplinary teams across the full technology stack—from the underlying data and services/APIs to the front-end UI/experience layer—to deliver seamless, integrated solutions for our advisors and clients
Act as a dedicated "leader of people." You will be responsible for building, molding, mentoring, and bringing teams together. Foster a world-class engineering culture based on collaboration, ownership, and technical excellence. This may be based on direct team, or the broader team - and with a combination of AI agents
Drive the architectural vision for platform integration, ensuring that new solutions are built on a scalable, resilient, and unified foundation
Partner with global heads of Product, Operations, and Technology to ensure your teams are delivering against the strategic priorities of the business and providing a world-class technology experience

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

!

Global Head of Client Onboarding

Citi

Location:
Ireland , Dublin

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2026

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